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RENOVISION AUTOMATION SERVICES PVT.LTD logo

Desktop Engineer (21K inhand) Payroll- RASPL for WIPRO-KPMG

0 years

0 Lacs

Gurugram Haryana India

Posted:2 weeks ago| Platform: Linkedin logo

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Skills Required

support onboarding offboarding configuration backup service provisioning inventory documentation data network servicenow freshservice troubleshooting communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

Desktop Support Engineer

Key Responsibilities:

  • Provide day-to-day desktop support for end users (Windows environment).
  • Handle ticketing system and ensure timely resolution of incidents and service requests.
  • Configure, troubleshoot, and manage

    Microsoft Outlook

    , including

    OST/PST file handling

    and

    email backup

    procedures.
  • Support user

    onboarding/offboarding

    , including provisioning/de-provisioning of

    IT assets

    and account setups.
  • Manage IT asset inventory and ensure accurate documentation of issued/returned devices.
  • Assist with

    OneDrive

    sync issues and configurations.
  • Perform IT formalities for employee exits (data backup, access revocation, asset collection, etc.).
  • Provide basic network and printer support at the desktop level.

Key Skills Required:

  • Strong working knowledge of

    Outlook

    ,

    OST/PST management

    , and

    email backup

  • Experience with ITSM/ticketing tools (e.g., ServiceNow, Freshservice, etc.)
  • Familiarity with

    IT asset management

    tools
  • Good understanding of

    OneDrive

    troubleshooting and data migration
  • Proficiency in handling IT onboarding and exit formalities
  • Excellent communication and documentation skills

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