289 Freshservice Jobs - Page 7

Job Title: Customer Centre of Excellence (CCoE) Lead Location: Turbhe, Navi Mumbai Reports To: Director, Customer CoE Type: Full-time, Permanent Work Mode: 5 days work from Office About Us Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organizations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data. OUR VALUES Partnership: we become one team and family with organisations, helping them to navigate change and stay agile. ...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation)...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation)...

About The Role The L1 NOC Engineer is responsible for 24/7 monitoring of IT infrastructure, responding to alerts, performing basic troubleshooting, escalating issues based on defined SOPs, maintaining incident logs, and ensuring SLA adherence. They will work in shifts and coordinate with L2/L3 teams for issue resolution. Here’s What You’ll Do In This Role Basic knowledge of networking (TCP/IP, DNS, DHCP). Basic understanding of Security. Experience using any ticketing platform (Jira, Freshservice, ServiceNow, etc.). Understanding of monitoring tools (e.g., Zabbix, SolarWinds, Nagios), Experience with Windows/Linux OS basics, Incident/ticket logging (e.g., Jira, ServiceNow), Good communicatio...

About the role The L1 NOC Engineer is responsible for 24/7 monitoring of IT infrastructure, responding to alerts, performing basic troubleshooting, escalating issues based on defined SOPs, maintaining incident logs, and ensuring SLA adherence. They will work in shifts and coordinate with L2/L3 teams for issue resolution. Here’s What You’ll Do in This Role Basic knowledge of networking (TCP/IP, DNS, DHCP). Basic understanding of Security. Experience using any ticketing platform (Jira, Freshservice, ServiceNow, etc.). Understanding of monitoring tools (e.g., Zabbix, SolarWinds, Nagios), Experience with Windows/Linux OS basics, Incident/ticket logging (e.g., Jira, ServiceNow), Good communicatio...

Job Title: Junior SAP Project Manager Location: Pune Job Type: Full-time Experience Level: 5–8 years Reporting To: SAP Project Manager / Delivery Head Position Summary: We are seeking a skilled and proactive Junior SAP Project Manager to assist in the planning, execution, and delivery of SAP projects, with a focus on Grow with SAP implementations and Application Management Support (AMS) services. The ideal candidate will have 5 to 8 years of IT project delivery experience, with at least 3 years in roles involving SAP environments (even in coordination, functional or support roles). The role is ideal for professionals transitioning into full project management responsibilities while still gro...

Job Title:Sr DevOps Engineer Location : Hyderabad & Ahmedabad Employment Type: Full-Time Work Model - 3 Days from office Exp : 7year+ Job Overview Dynamic, motivated individuals deliver exceptional solutions for the production resiliency of the systems. The role incorporates aspects of software engineering and operations, DevOps skills to come up with efficient ways of managing and operating applications. The role will require a high level of responsibility and accountability to deliver technical solutions. Summary The Senior DevOps Engineer is responsible for designing and managing robust, scalable CI/CD pipelines, automating infrastructure with Terraform, and improving deployment efficienc...

Job Description We are seeking a motivated and skilled L2 IT Engineer to join our team. The candidate will handle day-to-day IT troubleshooting tasks, manage endpoint protection, resolve tickets, and support network infrastructure. This is an excellent opportunity for an IT professional with a strong foundation in troubleshooting and network management. Key Responsibilities Provide L2 technical support for users on issues related to Windows/macOS, system access, and application setups. Administer and troubleshoot OKTA Identity Cloud including user provisioning, deprovisioning, MFA, and SSO configurations. Manage and support Microsoft Office 365, Active Directory (on-prem & Azure AD), and end...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation)...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Job Title: L1 Desktop Support Engineer Location: [Chandigarh] Department: IT Support / Service Desk Reports To: IT Support Lead / IT Manager Job Type: Full-time Job Summary: We are seeking an enthusiastic and technically capable L1 Desktop Support Engineer to join our IT support team. In this entry-level role, you will be the first point of contact for end-users, providing essential technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. This role is ideal for recent graduates or junior IT professionals who are eager to build their careers in IT support and gain hands-on experience in a dynamic work environment. Key Responsibilities: ...

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). Monks is seeking a Senior Workday Analyst/Specialist to own and lead the configuration, optimisation, and ongoing management of our Absence and Benefits modules . As the subject matter expert for these domai...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation)...

Job Title: Level 1 Service Desk Technician Location: Kochi, Kerala, India. Permanent, Full Time. Shift Hours: Morning Shift (6.30am - 3.30pm) About Us: Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. ...

Role & responsibilities Answer inquiries to our corporate IT Support Services via phone and company support portal. • Resolve and document end-user incidents utilizing remote access tools and the Freshservice WMS. • Support software including: Windows 10/11, Server 2022, Microsoft Office 365 Suite, Freshservice, Google Chrome, Edge, Firefox, Microsoft Teams, SharePoint, OneDrive, Microsoft Exchange, , Go2Assist, OKTA MFA, Mimecast. • Configure laptop computers for end-users using MS InTune imaging process. • Create and maintain Active Directory accounts, e-mail accounts, and group distribution lists. • Modify / Create O365 accounts using MS O365 Admin portal. • Perform software and security ...

We are seeking a detail-oriented and analytical Business Analyst Asset Inventory to oversee and optimize our organizations asset inventory processes. The ideal candidate will be responsible for gathering requirements, analyzing data, identifying process gaps, and supporting the implementation of systems to manage hardware, software, and other physical assets effectively. Key Responsibilities: Analyze existing asset inventory processes and identify areas for improvement in accuracy, efficiency, and compliance. Gather business requirements from stakeholders for asset tracking, procurement, and lifecycle management. Collaborate with IT, Procurement, Finance, and Operations teams to ensure seaml...

Summary Signode, the Transit Packaging division of Crown Holdings, Inc. (NYSE: CCK), has its global headquarters in Tampa, Florida. Signode is a global leader in transit packaging, with over 80 manufacturing facilities across six continents and more than 7,000 workers worldwide. The Lead Service Desk Technician in Modern Workplace Services (MWS) is a critical cross-functional team member enabling IT services across the organization. As an enthusiast with a strong, agile, and open mindset, you will work with the team to deliver the best answers to our business user needs and take the global service desk responsibility for IT support of applications, desktop PC / Laptop device management, and ...

Location: Kochi, Kerala, India. Permanent, Full Time. Shift Hours: Morning Shift (6.30am - 3.30pm) About Us: Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience t...

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools. Diagnose and resolve Level 1 IT issues related to hardware, software, printers, email, and basic networking. Maintain and update incident tickets in the ITSM system (e.g., ServiceNow, Freshservice, etc.). Generate and analyze reports on incidents, service requests, and SLAs using Excel functions like VLOOKUP, Pivot Tables, IF statements, conditional formatting, etc. Assist in IT documentation and SOP updates using spreadsheets and templates. Provide remote support for users via tools like AnyDesk, TeamViewer, or Remote Desktop. Support onboarding/offboarding process including emai...

Experience Required: 6+ Years in ITSM platforms with at least 2+ Years of hands-on experience in Freshservice / FreshDesk Experience with ServiceNow or other similar ITSM platforms is a plus Job Summary: We are seeking a highly skilled and motivated ITSM Consultant with strong expertise in Freshservice to join our team. The ideal candidate will bring deep knowledge of IT Service Management principles, hands-on configuration and customization skills, and the ability to bridge technical solutions with business needs. The candidate will work on designing and deploying service catalogs, process automation, SLAs, and workflows that enhance user experience and operational efficiency. Key Responsib...

Job Summary Synechron is looking for an experienced Senior Service Desk Engineer to be a key frontline support resource within our IT support team. This role is responsible for delivering efficient technical assistance to users, diagnosing and resolving hardware, software, and network issues, and ensuring a seamless IT experience for employees and stakeholders. The ideal candidate will contribute to maintaining high service quality, support incident resolution, and facilitate the continuous improvement of support processes. This position offers growth opportunities for professionals seeking to deepen their IT service management expertise and technical support capabilities. Software Requireme...

Chennai, Tamil Nadu, India Practice General ITSM tools Administration Job posted on Jul 11, 2025 Employee Type Full Time Employee Experience range (Years) 2 years - 3 years Client Projects We are seeking a Freshservice Administrator to manage and optimize our IT service management (ITSM) platform. The ideal candidate will configure workflows, automate processes, integrate third-party tools, and ensure efficient ticket management. Key Responsibilities: Administer, configure, and maintain the Freshservice ITSM platform. Create and customize workflows, automation rules, SLA policies, and ticket routing. Manage user roles, permissions, and access controls. Develop and maintain service catalogs, ...

Job Title: Desktop Support Engineer Location: Noida, India Job Type: Full-time Experience: 1–3 years (can be adjusted based on your needs) Working Days: Monday to Friday (with occasional weekend support, if required) Salary: As per industry standards Job Summary: We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team in Noida . The ideal candidate will be responsible for providing technical support and troubleshooting services to end users for hardware, software, and network-related issues across desktops and laptops. Key Responsibilities: Provide first-level support for desktop/laptop hardware, software, and network issues. Install, configure, and maintai...

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders tur...

Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Med...