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Information Technology Support Engineer

Information Technology Support Engineer

Programmers.io

5 years

0 Lacs

India

Posted:1 month ago| Platform:

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Skills Required

technology support timing service virtualization linux documentation monitoring management automate network firewall vpn routing dhcp wan freshdesk servicenow authentication sonicwall cisco scripting automation powershell security sentinel vmware vsphere azure aws troubleshooting flow analysis freshservice zendesk confluence mfa veeam

Work Mode

Remote

Job Type

Full Time

Job Description

Experience Required: 3–5 Years Shift timing - 6pm-6am (Rotational Shift ) Location: Remote Job Summary: We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments. Must-Have Skills & Experience: Prior experience supporting MSP clients is mandatory Strong experience in: Microsoft 365 Admin Center Windows & Linux operating systems MSP Documentation Tools (e.g., IT Glue) Remote Monitoring and Management (RMM) Tools (e.g., NinjaOne, Kaseya, ConnectWise Automate) Network issues (firewall, VPN, routing, DNS, DHCP, LAN/WAN) Ticketing Systems (e.g., HaloPSA, Freshdesk, ServiceNow) Authentication Tools (e.g., Microsoft/Google Authenticators, DUO) understanding of firewalls (e.g., SonicWall, Fortinet, Cisco) , VPNs , and LAN/WAN configurations. Basic scripting or automation skills (PowerShell preferred) Security Tools (e.g., ThreatLocker, Microsoft Sentinel, Microsoft Defender for Endpoint) Virtualization technologies including VMware vSphere/ESXi and Microsoft Hyper-V Understanding of: Basic cloud services (Azure/AWS) Endpoint troubleshooting Print, file sharing, and group policy troubleshooting Email flow analysis and spam filter troubleshooting Preferred Tools & Technologies: RMM Tools: NinjaOne, Kaseya, ConnectWise Automate Ticketing Systems: HaloPSA, Freshservice, Freshdesk, Zendesk Documentation: IT Glue, Confluence Admin Portals: Microsoft 365 Admin Center, Azure AD Security Tools: ThreatLocker, Microsoft Defender, Microsoft Sentinel, DUO MFA Other Tools: TeamViewer, AnyDesk, Remote Desktop, PDQ Deploy, Bitdefender, SentinelOne, N-able, Acronis, Veeam Show more Show less

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Information Technology Support Engineer