Desktop Support Engineer

Job Description

We are hiring for the role of Desktop Support Engineer Location: Andheri East- Mumbai Experience: 1 to 2 Years Budget upto 3-4 LPA Notice Period: Immediate to 15 Days Required local candidate from Mumbai near by Andheri East Key Responsibilities: Provide first-level technical support for desktop systems, laptops, printers, and other hardware. Install, configure, and troubleshoot Windows /MAC/Linux operating systems (OS), office applications, and common software. Handle basic hardware maintenance, including RAM upgrades, hard disk replacements, and device connectivity. Resolve network connectivity issues (LAN/Wi-Fi, shared folders, printer sharing). Maintain asset inventory and track issue resolution using helpdesk tools. Escalate unresolved issues to L2/L3 support teams following defined SLA timelines. Required Skills & Qualifications: Diploma or Bachelor's degree in Computer Science, IT, or related field. 1+ year of experience in desktop or technical support (fresher with internship experience can also apply). Basic knowledge of Windows 10/11, MS Office, and ITSM tools (e.g., ServiceNow, Freshservice). Understanding of desktop hardware components and peripheral devices. Good problem-solving, communication, and customer service skills. Ability to prioritize tasks and work under pressure in a fast-paced environment. Interested candidate can share there CV on sangita.singh@hremedies.in Show more Show less