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Desktop Support Engineer

Desktop Support Engineer

Preferable - Crafting Careers

2 - 6 years

0 Lacs

gandhinagar gujarat

Posted:2 days ago| Platform: Shine logo

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Skills Required

hardware troubleshooting barcode scanners card readers deployment tools inventory management software installations os configuration pos terminals receipt printers ticketing system management

Work Mode

On-site

Job Type

Full Time

Job Description

As a Desktop Support Technician, you will be responsible for providing break-fix support for a variety of devices including desktops, laptops (Windows/macOS), iMacs, and POS devices. Your key responsibilities include: - Diagnosing and replacing faulty hardware components such as HDD, RAM, motherboard, screen, keyboard, fan, and power supply. - Providing support for software installations, OS configuration, and minor troubleshooting. - Installing, configuring, and troubleshooting POS terminals, receipt printers, barcode scanners, and card readers. - Reimaging systems using deployment tools or bootable media. - Logging all activities, time, and part usage in the ticketing system. - Coordinating with L2/L3 teams for escalations or specialized tasks. - Traveling to client sites for onsite support within the assigned region. - Ensuring SLA compliance and customer satisfaction for each ticket. - Maintaining an inventory of spare parts and tools. No additional details about the company were provided in the job description.,

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Desktop Support Engineer