410 Freshdesk Jobs

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (EX). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities Build scalable backend services that handle millions of transactions reliably. Own the full development lifecycle: from high-level design to deployment and debugging. Write clean, modular, and testable code—optimised for both readability and performance. Apply deep OOPS concepts and design patterns to solve real-world engineering problems. Ensure systems are tuned for high availability, fault tolerance, and observability. Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast. Follow engineering best practices and elevate overall code quality. Troubleshoot performance bottlenecks in production and drive long-term stability improvements. Requirements 3 to 5 years of experience building and scaling backend systems in fast-paced product teams. Data Structures & Algorithms (DSA): Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs. Problem Solving & Logical Analysis: Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions. Object-Oriented Design (OOD): Strong command of OOP principles, designing extensible code, and applying SOLID principles. System Design (High-Level Design - HLD & LLD): Proven ability to contribute to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models. Exposure to RDBMS, caching strategies, distributed queues, and microservices. Exposure and experience with AI tools and technologies to improve efficiency Ownership & Collaboration: Demonstrates strong ownership, collaborates effectively. Qualifications Qualifications Degree in Computer Science, Engineering, or a related technical field. You’re skilled at balancing fast delivery with long-term scalability. You think clearly in code and architecture diagrams. You’ve shipped features at scale and supported them in production. You love working in collaborative, agile teams. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

V-Rich Natural Products Pvt. Ltd. is on a mission to transform how India embraces dairy and natural foods. As our clean-label brand continues to grow, we’re looking for a Customer Success Team Lead who’s empathetic, proactive, and passionate about delivering outstanding customer experiences. What You'll Do: Lead our support team across calls, WhatsApp & more Drive response speed & resolution quality Train team members & optimize CRM usage Identify & resolve customer pain points Collaborate across teams to build a customer-first culture What You’ll Need: 3–5 years of customer support experience (1+ in a leadership role) Fluency in English, Hindi & Telugu CRM knowledge (Freshdesk/Zoho/HubSpot) & Excel/Sheets skills A customer-obsessed mindset Availability to work from our Hyderabad office 3–4 days/week Why V-Rich? Shape a high-impact customer success function Work with a purpose-led, fast-growing brand Enjoy access to clean food & wellness benefits Job Type: Full-time Pay: ₹40,000.00 - ₹53,528.59 per month Schedule: Rotational shift Work Location: In person

About the Role We’re looking for a Customer Service Representative & E-commerce Associate who is passionate about delighting customers and optimizing online shopping journeys. You’ll play a key role in making Chase Haul a brand customers love to return to. This role combines customer support, e-commerce catalog management, and brand engagement across platforms. Key Responsibilities Customer Experience Be the friendly, efficient, and reliable face of Chase Haul across all customer touchpoints: Respond to Freshdesk emails proactively, starting your day with overnight emails and revisiting at regular intervals (1 PM, 4 PM, 7 PM). Ensure no customer query goes unanswered —resolve or close irrelevant/resolved tickets. Monitor and reply to WhatsApp (via Pragma) chats needing agent help; follow up on auto-closed weekend chats using approved templates. Respond to Messenger & Instagram DMs daily via Meta Business Suite, using redirect templates to guide customers to email. Engage with Instagram and Facebook comments —thank compliments, provide direct product links, and address issues politely and publicly when appropriate. Download and organize customer-generated content (photos in Chase Haul outfits) to our Google Drive folder, naming them by IG handle, email, or WA number. Handle customer-specific queries related to Snapmint, logistics partners (Xpressbees, Bluedart, etc.) , and escalate when needed. Oversee returns, yet-to-be-shipped orders, self-shipped orders , and high-value issues (e.g., returns > ₹3000). E-commerce Catalogue Management Ensure our online store reflects the polish and professionalism of a top-tier fashion brand: Catalogue new products swiftly and accurately across platforms. Audit product fields—tags, categories, pricing, variant setup, and visibility. Verify color variants display correctly on PDPs (Product Display Pages). Optimize filter menus like category, color, brand, length for clarity on the “Shop All” page. Import reviews from marketplaces; add reviews for potential bestsellers . Ensure size options and related info are consistently added and clear. Who You Are A problem-solver with a proactive mindset and strong attention to detail. Excellent written communication skills (English). Prior experience in customer support or fashion e-commerce is a plus. Familiarity with tools like Freshdesk, WhatsApp Business, Meta Business Suite, Shopify, Google Drive . Ability to multitask and keep multiple channels organized with timely follow-ups. What You’ll Gain Hands-on experience across e-commerce operations and customer success. The chance to shape customer loyalty for a fast-growing fashion brand. A culture of ownership, speed, and continuous learning. Show more Show less

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks. Key Responsibilities: Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies. Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards. Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors. Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers. Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements. SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes. Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance. Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards. Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable. Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors. Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations. Requirements Education: Post Graduate (MBA preferred). Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance. Skills: Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.). Strong vendor management and negotiation skills, including SLA adherence. Knowledge of telecom and data center infrastructure operations and relevant security standards. Ability to design and optimize operational workflows and SOPs. Proficiency in MS Office (Excel, Word, PowerPoint). Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc. Strong communication and analytical skills. Experience of working with ticketing systems. Basic project management skills. Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus. Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance. Location: Candidates must be based in Delhi/NCR. Other Requirements: Willingness to work flexible hours and roster-based shifts (including Sundays). Comfortable with a 6-day workweek. Location: Work-from-office (Noida, Sector 2). Willing to travel to data centers across India when needed. Flexibility in communication with both technical and non-technical stakeholders. Proactive and solution-oriented approach to challenges. Benefits Competitive salary aligned with industry standards and experience. Opportunity to work at the intersection of compliance, operations, and telecom infrastructure. Exposure to strategic and high-impact operational roles across telecom and data center verticals. A dynamic and collaborative work environment with growth potential. On-the-job learning in telecom regulations, infra compliance, and vendor governance. Potential for growth within the organization. Exposure to new and innovative technologies in the telecom and data center space . Specific training opportunities in telecom regulations or technologies . Job Types: Full-time, Permanent Pay: ₹550,000.00 - ₹650,000.00 per year Benefits: Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Provident Fund Schedule: Day shift Application Question(s): How many years of experience you have as Compliance analyst? Do you have exposure to telecom infrastructure and regulatory compliance such as TRAI or DoT?? Do you have experience in AWS QuickSight, Ticketing systems (e.g., Jira, Freshdesk, Zendesk) Your Current CTC? Work Location: In person

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are looking for a Partner Support Executive who will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience. Key Responsibilities Partner Query Support Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strong First Response Time (FRT) and meet chat acceptance SLAs . Service Excellence Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute . Partner Onboarding & Integration Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions. Cross-Team Collaboration Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases. Must-Have 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups). Strong understanding of APIs, Webhooks , and third-party integration workflows. Proficiency with tools like Freshdesk, Zendesk, Intercom , or similar platforms. Excellent verbal and written communication skills. Good to Have Prior experience in SaaS customer success or technical support. Familiarity with CRMs and automation tools. Experience collaborating with internal tech and onboarding teams. Perks & Benefits Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem. Collaborate closely with cross-functional teams and leadership. Exposure to international partner operations and real-time WhatsApp integrations. Why Join AiSensy? Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact. Global Exposure : Collaborate with WhatsApp’s global teams and join exclusive partner events. Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement. Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding. Learn More About Us YouTube Demo – Watch Now Partnership Model Explore here Website: https://m.aisensy.com YouTube: AiSensy YouTube Channel LinkedIn: AiSensy LinkedIn Instagram: @aisensy_official Show more Show less

Job Title: IT Support Specialist Experience: 3 Years Position Type: Full Time (Work From Office) Location: Okhla, NSIC (Delhi, India) Work Days: 5 Days a Week Job Summary: As an IT Support Specialist, you will provide exceptional technical support to both internal teams and external clients. Your role will involve troubleshooting IT issues, ensuring the smooth operation of hardware and software systems, and providing proactive assistance to prevent and resolve problems. You will serve as the first point of contact for IT support requests, ensuring efficient solutions are delivered on time, both physically and remotely. Your efforts will directly contribute to improving internal processes and enhancing the client experience. Key Responsibilities: Internal Team Support: Serve as the first point of contact for IT support requests from internal teams, ensuring issues are addressed promptly and efficiently, either in-person or remotely. Troubleshoot and resolve hardware, software, and network issues, providing solutions that minimize downtime and disruption to workflow. Install, configure, and maintain IT hardware and software systems, ensuring they meet company standards. Monitor and manage system performance, ensuring that any issues are proactively identified and resolved. Maintain accurate and up-to-date documentation of internal IT systems, processes, and troubleshooting steps. Ensure compliance with internal IT policies and security protocols, protecting organizational data and systems. Provide basic Windows administration, such as managing user accounts, password resets, and file/folder permissions. Coordinate and oversee IT-related training programs for enhanced cybersecurity awareness for employees. Client Support: Provide timely and accurate support to clients and partners according to defined Standard Operating Procedures (SOPs). Troubleshoot and resolve client-facing technical issues related to products or services, offering clear and concise solutions. Provide support for client account setup, ensuring seamless onboarding and technical assistance. Communicate effectively with clients to understand their issues and provide updates on resolution status. Escalate complex issues to the appropriate internal teams and follow up to ensure timely resolution. Maintain strong knowledge of company products and services to offer relevant support and guidance to clients. Contribute to improving the client experience by identifying common issues and suggesting process or product improvements. Ticket Management and Documentation: Utilize IT Service Management (ITSM) tools (e.g., Jira Service Management) to log, document, and track all IT support requests and issues. Follow up on outstanding support tickets, ensuring resolution within defined Service Level Agreements (SLAs). Create knowledge-base articles and troubleshooting documentation to streamline future issue resolution and promote self-service among users. Maintain internal support documentation, ensuring it is accurate and up-to-date with the latest procedures and workflows. Collaboration and Process Improvement: Work closely with cross-functional teams, including Product, Engineering, Sales, and Marketing, to resolve client issues and improve product offerings. Identify and document common client issues and provide feedback to improve support processes and product features. Assist in the development of new IT policies and processes aimed at improving internal efficiency and enhancing user satisfaction. Contribute to the creation and optimization of internal IT processes by identifying areas for improvement. Data Analysis and Reporting: Analyze client and internal support data to identify trends and patterns, and recommend improvements in support services. Track and report on support metrics, including response times, resolution times, and client satisfaction. Provide regular reports to IT management and other relevant stakeholders. Compliance and Security: Ensure compliance with internal IT policies, regulatory requirements, and best practices in areas like password management, data protection, and access provisioning. Help minimize downtime by ensuring that all issues are addressed quickly and efficiently, providing clear communication to minimize user impact. Requirements: Education: Bachelor’s degree in Information Technology or a related field (preferred). Experience: 3+ years of experience in an IT support role, preferably within the SaaS industry. Prior experience in managing AWS and Google Admin Console . Skills: Strong problem-solving abilities and technical troubleshooting skills. Proficiency in IT support tools like Freshdesk, Zendesk, Jira, or similar platforms. Familiarity with basic Windows administration and network troubleshooting. Strong verbal and written communication skills for internal team collaboration and client interactions. Ability to work independently and manage multiple tasks in a fast-paced environment. Knowledge of client support processes and experience with providing customer-facing support. Show more Show less

Job Title: Senior Manager – Customer Care Location: Kochi Joining: Immediate Job Summary: We are seeking an experienced and dynamic Senior Manager – Customer Care to lead our customer service operations. The ideal candidate must have hands-on experience in managing teams and handling cloud-based customer support software. This role demands excellent communication skills, a strategic mindset, and the ability to drive customer satisfaction across all touchpoints. Key Responsibilities: Lead and manage the day-to-day operations of the customer care team. Ensure the efficient use of cloud-based CRM tools (such as Salesforce, Freshdesk, Zendesk, etc.) to manage customer interactions. Monitor team performance and implement improvements to enhance productivity and service quality. Develop and maintain SOPs for customer handling processes. Handle escalations and ensure timely resolution of complex customer issues. Train, coach, and mentor team leads and customer service executives. Analyze customer feedback, prepare reports, and present performance metrics to leadership. Collaborate with cross-functional teams (Sales, Tech, Product) to improve customer experience. Ensure adherence to service level agreements (SLAs) and quality standards. Qualifications and Requirements: Graduate in any discipline. Minimum 5 years of experience as a Team Lead or equivalent in customer service. Strong experience in managing cloud-based customer support platforms. Excellent verbal and written communication skills in English. Proven ability to lead and motivate teams. Strong problem-solving skills and ability to work under pressure. Immediate availability is preferred. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Schedule: Day shift Ability to commute/relocate: Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Preferred) Work Location: In person

What You’ll Do: We are looking for a strategic Senior Manager – Quality Operations to lead our quality assurance programs across customer-facing operations. You will be pivotal in driving Continuous Improvement (CI) , optimizing audit programs, and enhancing through data, insights and collaboration. You lead with insight, think in systems, and act on data—transforming complexity into clarity and action who excels at optimizing complex processes, building teams, and driving continuous improvement through evidence-based decision-making. You will report to the Director of Quality and Data. What Your Responsibilities Will B e: Quality Strategy Design, manage quality frameworks across multiple departments (e.g., Notice Management, Case Management, Transactions). Lead the development of scorecards, sampling methodologies, and audit processes to improve process consistency and customer satisfaction. Continuous Improvement (CI): Champion CI culture by identifying causes, process inefficiencies, and improvement opportunities. Facilitate Lean/Six Sigma-inspired projects to lead measurable gains in quality and operational efficiency. Build capability across teams by promoting CI methodologies into daily operations. People Leadership: Mentor a team of data-centric quality professionals, encouraging a culture of analytical rigor, learning, and new ideas through coaching, and strategic recognition. Build team accountability and engagement through clear goals, performance metrics, and regular feedback loops. Stakeholder Management & Collaboration: Collaborate with Ops, Compliance, Automation, Data, and Support teams to align QA goals and guide shared outcome Provide guidance to leadership on process improvements, audit insights, and customer pain point resolution. Insights & Governance Deliver relevant insights from quality audits and customer feedback to inform process, product, and training strategies. Ensure adherence to compliance standards and risk mitigation through proactive QA practices. What You'll Need to be Successful: 10+ years of experience in Quality, Operations, or Process Excellence roles. Proven track record in driving data-informed quality improvements, with practical application of methodologies like Lean and Six Sigma to enhance operational processes. People management experience, including team building and cross-functional leadership. Proficiency with QA tools and platforms (Salesforce, Freshdesk) and data tools (Excel, Tableau, Power BI. Required skills: Continuous Improvement & Problem Solving. Leadership & Team Development. Develop data-driven strategies that align quality projects with broader goals. Operational & Risk Awareness. Partner Influence & Collaboration. Data-Driven Decision-making Show more Show less

We are looking for a proactive and customer-focused Customer Relation Executive (CRE) to serve as the first point of contact for our clients. The ideal candidate will be responsible for handling customer inquiries, coordinating with technical teams, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. This role bridges communication between the customer and our software technical support team, ensuring smooth service delivery and issue resolution. Key Responsibilities: Handle incoming customer calls and emails professionally and efficiently. Understand the nature of customer queries and route them to the appropriate technical support engineers. Log and track customer support tickets using the internal ticketing system. Follow up on open tickets to ensure timely resolutions and customer satisfaction. Coordinate with software technical teams for issue diagnosis and service delivery. Provide updates and communicate resolution timelines to customers. Maintain accurate records of customer interactions, issues and resolutions. Assist in documenting common support queries and developing FAQ/support materials. Ensure SLA (Service Level Agreement) compliance in handling customer issues. Required Skills and Qualifications: Bachelor's degree in any discipline (preferably in Computer Science, IT, or Business Administration, Bcom). 1-2 years of experience in a customer-facing role, preferably in IT or software support. Excellent communication skills – both verbal and written. Ability to understand basic technical terms and explain solutions in a user-friendly manner. Strong organizational and ticket tracking skills. Familiarity with CRM or ticketing tools (e.g., Freshdesk, Zendesk, Jira) is an advantage. Customer-oriented mindset with a proactive and problem-solving approach. Ability to multitask, prioritize, and manage time effectively. Job Type: Full-time Pay: From ₹12,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Quarterly bonus Yearly bonus Ability to commute/relocate: chalappuram, Calicut - 673002, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: Customer service: 1 year (Preferred) Total work: 1 year (Preferred)

We're looking for a Technical Support Engineer who can troubleshoot, solve, and simplify. This is a client-facing role where clarity, speed, and technical depth matter. You’ll be the first line of support-helping users resolve issues, navigate product functionality, and ensure smooth day-to-day operations. If you enjoy solving real problems, working closely with users, and thrive under pressure, this role is for you. Key Responsibilities Provide timely, accurate, and friendly technical support via email, chat, or phone Diagnose, replicate, and troubleshoot technical issues across systems, software, or applications Collaborate with engineering/product teams to escalate complex bugs and follow through to resolution Document solutions, known issues, and standard procedures in internal knowledge bases Educate users by walking them through steps, providing resources, or training where needed Monitor system alerts, logs, and tickets to proactively identify recurring problems Contribute to continuous improvement by suggesting product or process enhancements What We’re Looking For 1–4 years of experience in technical/customer support roles (B2B or B2C) Strong problem-solving skills and the ability to think under pressure Familiarity with support tools like Zendesk, Freshdesk, Jira, or equivalent Solid understanding of basic networking, OS, browser, and software environments Clear written and verbal communication-you simplify the technical without dumbing it down Show more Show less

The Senior CRM Executive at Style feathers will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership. Key Responsibilities: Supervise CRM Executives and ensure high service quality and TAT adherence Handle escalated queries and resolve customer concerns effectively. Monitor ticket flow, assign priorities, and ensure timely closures. Train and support team members on SOPs and customer handling techniques. Collaborate with departments (Operations, Technical, QA) to resolve complex issues. Generate reports using CRM dashboards for performance reviews. Uphold a customer-first approach in all team functions. Required Skills & Competencies: Soft Skills Conflict Resolution Patience & Empathy Multitasking & Prioritization Team Mentoring Escalation Handling Communication Skills: Verbal, Written, Convincing Ability, Fluency – Most Preferable Technical Skills Advanced Excel CRM Software Knowledge (e.g., Zoho, Freshdesk) Dashboard Management Ticket Handling & Process Optimization Qualifications: Bachelor’s degree in any relevant discipline. 2–3 years of experience in customer service or CRM roles, with at least 1 year of team lead experience. Key Performance Indicators (KPIs): Customer Satisfaction (CSAT) First Response & Resolution Times Escalation Rate SLA Compliance Coaching & Feedback Implementation Company Perks Join a company that values growth, collaboration, and excellence. We offer opportunities for continuous learning and career growth in the dynamic field. Flexible schedule. Health insurance. Internet reimbursement. Leave encashment. Paid sick time and paid time off. Provident Fund. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Ability to commute/relocate: Mota Varachha, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Secondary(10th Pass) (Preferred) Experience: CRM software: 2 years (Preferred) Language: English (Preferred) Location: Mota Varachha, Surat, Gujarat (Preferred) Work Location: In person Application Deadline: 19/06/2025 Expected Start Date: 18/06/2025

About The Role We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude. We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers. What Describes You Best ● Bachelor of Engineering (preferred IT - CE background) ● 0-2 Years of prior experience in Customer Support Service Skills ● Good written and oral communication skills ● Excellent customer handling skills ● Experience with ticketing tools like Freshdesk,Zendesk ● Corporate emailing and documentationknowledge ● Knowledge of Excel, Word, and PowerPoint ● Experience in creating FAQs and building a knowledge base What will you Own? As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups. Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score. Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket. Why Join Us ● Be a part of our growth story as we aim to take a leadership position in international markets. ● Opportunity to manage and lead global teams and channel partner networks. ● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing. ● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support. Show more Show less

Software Support Engineer Location : Gurgaon/Gurugram Employment Type : Full-Time Experience : 3-7 We360.ai : We360.ai Is a Powerful Workforce Analytics And Productivity Monitoring Platform That Helps Organizations Optimize Team Performance Through Insightful Dashboards, Real-time Data, And Intuitive Tools. Our Mission Is To Create a Transparent, Productive, And People-first Digital Overview We are seeking a dedicated and customer-focused Software Support Engineer to be the frontline of technical support for our customers. Youll work closely with users to resolve technical issues, troubleshoot bugs, and ensure seamless product usage. Your contributions will directly impact customer satisfaction and product Responsibilities : Provide technical assistance and support to customers via chat, email, and call Troubleshoot software issues related to installation, performance, functionality, and integration Investigate and escalate complex issues to development or QA teams when needed Document technical issues and resolutions clearly for internal teams and knowledge base Collaborate with Product and QA teams to communicate user feedback and identify areas for improvement Assist in onboarding and training of new customers, helping them configure and use the platform effectively Maintain strong product knowledge and stay updated on new features and : Bachelors degree in Bachelors degree in BTech ( Bachelor of Technology) 3-7 years of experience in software support, technical support, or customer success Strong understanding of Windows OS and desktop software environments Excellent troubleshooting, communication, and documentation skills Ability to manage and prioritize multiple issues in a fast-paced environment Familiarity with support tools like Freshdesk, Zendesk, Jira, etc. Nice To Have Basic knowledge of APIs, networking, or log analysis Experience supporting SaaS products or productivity tools Exposure to remote desktop software (e.g., AnyDesk, TeamViewer) Understanding of SQL or basic scripting for issue Join We360.ai? Be part of a mission-driven, innovative company making remote work smarter Work with a passionate and collaborative team Flexible work hours and supportive environment Real career growth opportunities and exposure to product development Competitive compensation and benefits (ref:hirist.tech) Show more Show less

Job Summary We are seeking a passionate and results-oriented Quality Manager to lead our quality assurance team in delivering exceptional customer experiences in the fast-paced online gaming industry. The ideal candidate will oversee a team of quality analysts, champion the voice of the customer (VOC), and drive process improvements through modern quality management tools and AI-powered solutions. This role requires exceptional leadership skills, a deep understanding of customer sentiment, and the ability to collaborate with cross-functional teams to ensure excellence across all customer touchpoints. Key Responsibilities 1. Team Leadership & Management: Lead, mentor, and inspire a team of 9–10 quality analysts to achieve organizational objectives and consistently deliver exceptional results. Conduct regular performance reviews, provide constructive feedback, and implement coaching strategies to support professional growth and skill enhancement. Demonstrated ability to unlock the full potential of team members, fostering a culture of excellence and continuous improvement. 2. Quality Assurance Processes: Manage the sampling of voice and non-voice customer interactions for a multi-brand business operation, ensuring precise allocation to quality auditors by defining what to audit, who will audit, and at what frequency. Monitor and evaluate customer interactions to uncover opportunities for enhancing quality standards, refining products, or improving processes. Develop and execute a comprehensive quality roadmap tailored to both existing and new brands, ensuring optimal performance and alignment with business objectives. 3. Customer Sentiment & Insight Generation: Develop and implement a robust insight generation framework tailored to products at various stages of their lifecycle—differentiating between new and existing brands Leverage AI-driven quality management tools to analyze customer sentiment and generate actionable insights. Spearheaded initiatives to enhance customer experience based on sentiment analysis and VOC data. 4. Collaboration with Stakeholders: Engage directly with customer support agents—the frontline representatives who interact with customers daily—to gain valuable insights and ensure a customer-centric approach to problem-solving. Partner closely with customer support, training, business, and product teams to identify and resolve customer pain points, ensuring the delivery of effective solutions rather than merely escalating issues. Collaborate with senior leadership to design and propose strategies that tackle recurring challenges, driving enhancements in product offerings and process efficiency. 5. Quality Management Tools: Implement and manage quality management systems to streamline workflows, reporting, and analysis. Stay updated on the latest advancements in quality management and ensure tools & resources are used effectively. 6 . Process Improvements: Translate VOC feedback into actionable strategies to optimize processes and improve product offerings. Design and implement metrics to measure the effectiveness of quality assurance programs. 7. Analytical Mindset: Strong analytical mindset with the ability to interpret complex data and derive actionable insights. Proficiency in Microsoft Excel, including advanced functions (e.g., pivot tables, VLOOKUP, data visualization tools) for data analysis and reporting. Qualifications & Skills Education: Bachelor’s degree Technology Skills: Hands-on experience working with Ticketing/CRM Solutions - FreshDesk/Zendesk/Salesforce, MS Office - Excel/Word/Powerpoint, Dialer Solutions - Exotel/Genesys etc. Experience: Minimum of 5 years in quality assurance, with at least 2 years in a managerial role. AI Prowess: Strong understanding of quality management tools and AI-powered platforms for customer sentiment analysis. Team Player: Proven ability to lead and manage a team, fostering collaboration and driving results. Self-starter : Exceptional analytical skills, problem-solving acumen, and communication skills. Preferred Certifications: Certified Quality Auditor (CQA) Six Sigma Green/Black Belt Certifications in AI-powered quality management tools (if applicable) Show more Show less

Position Title: Tech-Support Location: Gurgaon Experience: 1-2 Years Requirement: Provide technical support for backend systems and applications, resolving issues efficiently and effectively. Familiarity with ticketing systems (e.g., Freshdesk, JIRA) and remote support tools. Develop and maintain technical documentation, including troubleshooting guides. Document and track support requests, ensuring all issues are resolved in a timely manner. Troubleshoot and diagnose technical problems reported by customers and internal teams. Qualifications: Bachelor’s degree in B-com, BCA, BBA Experience in SAP Master Data domain. Ability to work independently and as part of a team. Excellent problem-solving skills and communication skills. Customer-focused attitude with a passion for delivering exceptional service. Benefits Opportunities for professional growth and career advancement. Dynamic and collaborative work environment with a focus on innovation and creativity. Opportunity to work on multiple SAP modules and other platforms as well. Show more Show less

Key Responsibilities: Project Management & Strategy Own and drive key central student experience projects to enhance student satisfaction. Initiate and manage projects based on trends in ticket categories (L1 classification) and NPS insights. Collaborate with centre leadership to roll out interventions based on feedback data. Student Communication Oversee and continuously improve central student communication (emails, SMS, notifications) for clarity, tone, and impact. Design and execute audio-visual communication strategies at the centres that align with the student experience brand tone. Feedback and NPS Management Track, analyze and report Net Promoter Scores (NPS) for all centres. Lead initiatives for detractor management —identifying causes and executing root-cause-based action plans. Partner with centres to achieve and sustain an NPS of 70+ through proactive improvements. Ticket Analytics and Response Strategy Review central student tickets on a regular basis to identify recurring issues and improvement areas. Work with product, academic, and ops teams to resolve systemic issues impacting student experience. Drive projects derived from high-volume or high-priority ticket categories , with measurable impact. Collaboration & Reporting Partner with regional and centre teams to ensure consistent rollout and compliance of experience initiatives. Work with tech/product for automation of feedback collection and ticket resolution where possible. Prepare monthly dashboards and reports for leadership highlighting wins, gaps, and next steps. Desired Skills & Qualifications: 2+ years of experience in customer experience, project management, or operations (education sector preferred). BE/Btech Degree & MBA preferred Strong understanding of NPS, feedback mechanisms, and communication strategies. Proficient in using tools like Zendesk, Freshdesk, or similar ticketing systems. Excel/Google sheets proficiency (high level) - This is a must Excellent communication skills—verbal and written. Ability to use data to drive decision-making and continuous improvement. Experience in stakeholder management and cross-functional collaboration. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description We are seeking a visionary and innovative Principal Engineer to join our dynamic team in Bengaluru, India. As a Principal Engineer, you will play a crucial role in shaping our technical direction, leading complex projects, and mentoring junior engineers. This position offers an exciting opportunity to work on cutting-edge technologies and drive architectural decisions that will have a lasting impact on our organization. Lead the design and implementation of large-scale, complex software systems Collaborate with cross-functional teams to define and execute technical strategies Provide technical leadership and mentorship to engineering teams Develop and maintain software architecture standards and best practices Conduct code reviews and ensure high-quality software delivery Identify and evaluate new technologies to improve our technical capabilities Participate in high-level technical discussions and decision-making processes Drive innovation and continuous improvement in our engineering practices Contribute to the company's technical vision and long-term roadmap Represent the engineering team in meetings with stakeholders and clients Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, or related field 15+ years of software engineering experience, with a proven track record of leading complex technical projects Strong programming skills in multiple languages and expertise in software architecture and design patterns Proficiency in cloud computing platforms (e.g., AWS, Azure, GCP) and experience with distributed systems and microservices architecture Knowledge of DevOps practices and tools, and familiarity with Agile methodologies Deep understanding of software development lifecycle and expertise in scalable and high-performance systems Strong problem-solving and critical thinking skills, with the ability to analyze complex technical challenges Excellent communication and leadership abilities, capable of influencing and driving technical decisions across teams Experience mentoring and guiding junior engineers Knowledge of industry best practices and emerging technologies Relevant technical certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description We are seeking a visionary and innovative Principal Engineer to join our dynamic team in Bengaluru, India. As a Principal Engineer, you will play a crucial role in shaping our technical direction, leading complex projects, and mentoring junior engineers. This position offers an exciting opportunity to work on cutting-edge technologies and drive architectural decisions that will have a lasting impact on our organization. Lead the design and implementation of large-scale, complex software systems Collaborate with cross-functional teams to define and execute technical strategies Provide technical leadership and mentorship to engineering teams Develop and maintain software architecture standards and best practices Conduct code reviews and ensure high-quality software delivery Identify and evaluate new technologies to improve our technical capabilities Participate in high-level technical discussions and decision-making processes Drive innovation and continuous improvement in our engineering practices Contribute to the company's technical vision and long-term roadmap Represent the engineering team in meetings with stakeholders and clients Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, or related field 15+ years of software engineering experience, with a proven track record of leading complex technical projects Strong programming skills in multiple languages and expertise in software architecture and design patterns Proficiency in cloud computing platforms (e.g., AWS, Azure, GCP) and experience with distributed systems and microservices architecture Knowledge of DevOps practices and tools, and familiarity with Agile methodologies Deep understanding of software development lifecycle and expertise in scalable and high-performance systems Strong problem-solving and critical thinking skills, with the ability to analyze complex technical challenges Excellent communication and leadership abilities, capable of influencing and driving technical decisions across teams Experience mentoring and guiding junior engineers Knowledge of industry best practices and emerging technologies Relevant technical certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

Company: Ze Learning Labb Location: Jay Nagar, Bangalore Ze Learning Labb is a fast-growing EdTech company on a mission to make high-quality education accessible and personalized for every learner. We offer a wide range of online courses, bootcamps, and certifications that empower individuals to upskill and succeed in their careers. Role Overview: We are seeking a proactive, empathetic, and detail-oriented Senior Student Support Executive to join our team. You will play a crucial role in ensuring student satisfaction by resolving queries, improving support processes, and providing exceptional assistance throughout the learner journey. Key Responsibilities: Handle escalated queries from students via phone, email, chat, and CRM platforms with professionalism and empathy. Ensure timely resolution of concerns related to course access, payments, schedules, technical issues, and certifications. Monitor student satisfaction metrics (e.g., CSAT, NPS) and implement initiatives to improve service quality. Collaborate with internal teams (Academic, Tech, Product, Sales) to ensure smooth student experience. Mentor and support junior support executives; assist in onboarding and training. Contribute to knowledge base documentation and FAQs to reduce repeat queries. Analyze trends in support tickets and propose process improvements. Assist with live session support, student onboarding calls, and orientation webinars, if needed. Requirements: Bachelor's degree in any discipline; additional certifications in communication/customer success are a plus. 3–5 years of experience in a customer support/student-facing role, preferably in EdTech or SaaS. Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-first mindset. Comfortable working in fast-paced, dynamic environments. Familiarity with CRM tools like Freshdesk, Zendesk, or Salesforce. Flexible to work in rotational shifts, including weekends if required. Preferred: Experience working with online learning platforms or LMS tools. Knowledge of basic tech troubleshooting (e.g., browsers, video conferencing). Multilingual communication skills (depending on the market). Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Provident Fund Experience: working with students: 2 years (Required) LMS: 2 years (Required) Location: Jayanagar, Bengaluru, Karnataka (Required) Work Location: In person Application Deadline: 21/06/2025 Expected Start Date: 23/06/2025

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description The Role As a Demo Engineer, you are the technical powerhouse and product storyteller of our sales team. You will be instrumental in achieving our revenue goals by providing exceptional technical and product expertise to our prospective customers. You will be responsible for understanding a prospect's business challenges and delivering compelling, customized product demonstrations that clearly articulate the value and ROI of our solution. This is a critical role that bridges the gap between our sales team and our product, requiring a unique blend of technical acumen, business sense, and outstanding communication skills. Key Responsibilities: Collaborate with Account Executives: Work alongside the sales team to strategize on account pursuits, understand customer needs, and prepare for prospect meetings. Lead Technical Discovery: Engage with prospects to uncover their technical and business requirements, identifying key pain points and opportunities where our platform can provide value. Deliver World-Class Demonstrations: Design and deliver engaging, value-driven product demonstrations to audiences ranging from technical staff to C-level executives. Build Custom Demo Environments: Configure and customize the demo environment with prospect-specific data and workflows to create a personalized and impactful experience. Act as the Product Expert: Serve as the primary technical point of contact for prospects, answering in-depth questions about product features, architecture, security, and integrations. Handle Technical Objections: Expertly address and overcome technical objections from prospects throughout the sales cycle. Support RFPs/RFIs: Provide detailed and accurate written responses for the technical components of RFPs (Request for Proposal) and RFIs (Request for Information). Be the Voice of the Customer: Act as a key liaison between the field and our Product/Engineering teams, channeling customer feedback to help shape the future of our product roadmap. Stay Ahead of the Curve: Continuously learn and maintain expert-level knowledge of our product, the competitive landscape, and industry trends. Qualifications What We're Looking For: Required Qualifications: 3-6 years of experience in a pre-sales, sales engineering, solutions consulting, or a similar customer-facing technical role, preferably within a B2B SaaS company. Proven ability to understand complex business problems and map them to technical solutions. Exceptional presentation and communication skills, with the ability to tell a compelling story and articulate technical concepts clearly to both technical and non-technical audiences. A natural curiosity and a passion for technology and problem-solving. Ability to manage multiple projects simultaneously in a fast-paced environment. Self-motivated, proactive, and able to work effectively in a collaborative team setting. Preferred Qualifications (Nice to Have): Experience with scripting languages (e.g., Python, JavaScript) for demo customization. Hands-on experience with REST APIs, webhooks, and common integration patterns. Familiarity with cloud platforms (AWS, Azure, GCP) and modern enterprise IT architecture. Experience working with global customers across different time zones and cultures. Knowledge of the [Your Industry Vertical] industry. Additional Information Skills Inventory: Demo Engineer I. Technical Acumen Product Knowledge: Demonstrates a deep understanding of the platform’s features, use cases, and limitations. Demo Environment Management: Shows the ability to set up, customize, and troubleshoot the standard demo environment. Scripting & Customization: Possesses the ability to write light scripts (e.g., using Python or JavaScript) to tailor demos or showcase integrations. API & Integrations: Can clearly explain and demonstrate how our APIs (e.g., REST) work and connect with other third-party systems. Cloud & Infrastructure Literacy: Understands basic concepts of cloud hosting (AWS/Azure/GCP), security principles, and data residency. Database Fundamentals: Has the ability to use basic queries (e.g., SQL) to manipulate data within the demo environment to make it relevant for prospects. II. Sales & Business Acumen Discovery & Qualification: Asks insightful questions to effectively uncover prospect pain points, budget, authority, and timelines. Value-Based Storytelling: Consistently connects product features back to a specific business value or ROI for the prospect. Objection Handling: Effectively addresses and reframes technical and business-related objections from prospective customers. Competitive Analysis: Understands key competitors in the market and can clearly articulate our unique differentiators. Needs Analysis: Demonstrates the ability to accurately map complex customer requirements to the platform's capabilities. III. Communication Skills Presentation & Demonstration Delivery: Presents with confidence, clarity, and energy, while effectively pacing the demo to engage the audience. Active Listening: Genuinely listens to the prospect's needs and challenges before formulating a response. Explaining Complex Concepts Simply: Can distill highly technical topics into simple, digestible terms for non-technical stakeholders. Written Communication: Writes clear, concise, and professional emails, RFP responses, and follow-up documentation. Internal Collaboration: Works effectively and builds strong relationships with Account Executives, Product, Marketing, and Engineering teams. IV. Personal Attributes Problem-Solving: Thinks on their feet to creatively solve unexpected issues or questions during live demonstrations. Curiosity: Shows a strong and genuine desire to learn about the customer's business, our product, and new technologies. Composure Under Pressure: Stays calm and professional when facing tough questions or technical difficulties. Proactiveness / Self-Starter: Manages their own schedule and workload effectively without needing constant supervision. Customer Empathy: Genuinely seeks to understand and is driven to solve the customer's core problems. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description The Role As a Demo Engineer, you are the technical powerhouse and product storyteller of our sales team. You will be instrumental in achieving our revenue goals by providing exceptional technical and product expertise to our prospective customers. You will be responsible for understanding a prospect's business challenges and delivering compelling, customized product demonstrations that clearly articulate the value and ROI of our solution. This is a critical role that bridges the gap between our sales team and our product, requiring a unique blend of technical acumen, business sense, and outstanding communication skills. Key Responsibilities: Collaborate with Account Executives: Work alongside the sales team to strategize on account pursuits, understand customer needs, and prepare for prospect meetings. Lead Technical Discovery: Engage with prospects to uncover their technical and business requirements, identifying key pain points and opportunities where our platform can provide value. Deliver World-Class Demonstrations: Design and deliver engaging, value-driven product demonstrations to audiences ranging from technical staff to C-level executives. Build Custom Demo Environments: Configure and customize the demo environment with prospect-specific data and workflows to create a personalized and impactful experience. Act as the Product Expert: Serve as the primary technical point of contact for prospects, answering in-depth questions about product features, architecture, security, and integrations. Handle Technical Objections: Expertly address and overcome technical objections from prospects throughout the sales cycle. Support RFPs/RFIs: Provide detailed and accurate written responses for the technical components of RFPs (Request for Proposal) and RFIs (Request for Information). Be the Voice of the Customer: Act as a key liaison between the field and our Product/Engineering teams, channeling customer feedback to help shape the future of our product roadmap. Stay Ahead of the Curve: Continuously learn and maintain expert-level knowledge of our product, the competitive landscape, and industry trends. Qualifications What We're Looking For: Required Qualifications: 3-6 years of experience in a pre-sales, sales engineering, solutions consulting, or a similar customer-facing technical role, preferably within a B2B SaaS company. Proven ability to understand complex business problems and map them to technical solutions. Exceptional presentation and communication skills, with the ability to tell a compelling story and articulate technical concepts clearly to both technical and non-technical audiences. A natural curiosity and a passion for technology and problem-solving. Ability to manage multiple projects simultaneously in a fast-paced environment. Self-motivated, proactive, and able to work effectively in a collaborative team setting. Preferred Qualifications (Nice to Have): Experience with scripting languages (e.g., Python, JavaScript) for demo customization. Hands-on experience with REST APIs, webhooks, and common integration patterns. Familiarity with cloud platforms (AWS, Azure, GCP) and modern enterprise IT architecture. Experience working with global customers across different time zones and cultures. Knowledge of the [Your Industry Vertical] industry. Additional Information Skills Inventory: Demo Engineer I. Technical Acumen Product Knowledge: Demonstrates a deep understanding of the platform’s features, use cases, and limitations. Demo Environment Management: Shows the ability to set up, customize, and troubleshoot the standard demo environment. Scripting & Customization: Possesses the ability to write light scripts (e.g., using Python or JavaScript) to tailor demos or showcase integrations. API & Integrations: Can clearly explain and demonstrate how our APIs (e.g., REST) work and connect with other third-party systems. Cloud & Infrastructure Literacy: Understands basic concepts of cloud hosting (AWS/Azure/GCP), security principles, and data residency. Database Fundamentals: Has the ability to use basic queries (e.g., SQL) to manipulate data within the demo environment to make it relevant for prospects. II. Sales & Business Acumen Discovery & Qualification: Asks insightful questions to effectively uncover prospect pain points, budget, authority, and timelines. Value-Based Storytelling: Consistently connects product features back to a specific business value or ROI for the prospect. Objection Handling: Effectively addresses and reframes technical and business-related objections from prospective customers. Competitive Analysis: Understands key competitors in the market and can clearly articulate our unique differentiators. Needs Analysis: Demonstrates the ability to accurately map complex customer requirements to the platform's capabilities. III. Communication Skills Presentation & Demonstration Delivery: Presents with confidence, clarity, and energy, while effectively pacing the demo to engage the audience. Active Listening: Genuinely listens to the prospect's needs and challenges before formulating a response. Explaining Complex Concepts Simply: Can distill highly technical topics into simple, digestible terms for non-technical stakeholders. Written Communication: Writes clear, concise, and professional emails, RFP responses, and follow-up documentation. Internal Collaboration: Works effectively and builds strong relationships with Account Executives, Product, Marketing, and Engineering teams. IV. Personal Attributes Problem-Solving: Thinks on their feet to creatively solve unexpected issues or questions during live demonstrations. Curiosity: Shows a strong and genuine desire to learn about the customer's business, our product, and new technologies. Composure Under Pressure: Stays calm and professional when facing tough questions or technical difficulties. Proactiveness / Self-Starter: Manages their own schedule and workload effectively without needing constant supervision. Customer Empathy: Genuinely seeks to understand and is driven to solve the customer's core problems. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Location: Mumbai About Us: Wellbeing Nutrition is revolutionising the nutraceutical industry by providing high-quality, science-backed supplements and wellness products directly to consumers. Our mission is to empower individuals to take control of their health and well-being through education, transparency, and access to premium nutritional products. Position Overview: As a Customer Support Representative in WBN, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience via various channels, while documenting interactions and escalating complex cases, along with upselling WBN’s products. Key Responsibilities: Customer Interaction: Answer customer inquiries via phone, email or chat. Provide accurate and timely information about products, services, and company policies. Listen actively to customer concerns and understand their needs. Escalate complex or sensitive issues to appropriate teams. Issue Resolution: Identify and resolve customer issues promptly and effectively. Provide troubleshooting and guidance to customers. Document customer interactions and resolutions in the CRM system. Follow up with customers to ensure satisfaction. Product/Service Knowledge: Maintain a strong understanding of products, services, and company policies. Stay updated on new products, features, and processes. Record Keeping: Accurately record customer interactions and issue resolutions in the CRM system. Maintain detailed and organized records of customer interactions. Upselling: Apart from resolving customer queries/ complaints effectively, upsell WBN’s products, in other words, promote relevant products/services to increase overall revenue. Collaboration: Collaborate with other teams to ensure seamless customer experiences. Share insights and feedback to improve customer service processes. Requirements: Excellent communication skills (written and verbal). Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Customer-centric mindset and a passion for providing excellent service with upselling skills. Experience with CRM systems (e.g. Kapture/Shopify/Freshdesk) is a plus. Show more Show less

1. Technical Expertise & Market Foresight: Maintain deep technical knowledge of E-Mobility technologies, including EV charging, battery management, power electronics, insulation monitoring, and vehicle electrification trends. Continuously analyse emerging technologies (solid-state batteries, bidirectional charging, wireless charging, megawatt charging, etc.) and assess their impact on Bender’s product portfolio. Identify gaps in Bender’s existing solutions and propose technical modifications or new product development to align with future market demands. Collaborate with the Technical Account Management Team in Germany, the R&D and product management to define product evolution strategies for APAC. 2. Sales & Business Growth Enablement: Support the sales team by acting as a key technical expert during customer meetings, product demonstrations, and business negotiations. Work with OEMs, Tier 1 suppliers, and charging infrastructure providers to understand their technical requirements and integrate Bender’s solutions effectively. Conduct technical training sessions for sales teams, partners, and customers to enhance product adoption. Assist in defining pricing models and go-to-market strategies for E-Mobility solutions. 3. Customer Engagement & Solution Development: Act as the primary technical interface for customers, addressing their queries via Freshdesk (the cross-location tool for customer support) and other channels. Conduct regular technical discussions with top customers to understand their future roadmap and position Bender as their preferred safety solutions provider. Provide insights on how Bender can integrate with advanced vehicle architectures and smart charging infrastructure. Assist customers in regulatory compliance by aligning Bender’s products with local and international EV safety standards (IEC, UL, GB, etc.). Support to improve the product information documentation. 4. Product & Technology Roadmap Contribution: Support the “Technical Sales & Product Manager – E-Mobility” in defining requirements and product roadmaps Support the local product approval and certification process for market entry. Provide detailed feedback on product improvements, firmware/software enhancements, and new feature requests. 5. Team Leadership & Internal Alignment: Lead the Technical Account Management team in India and ensure seamless knowledge sharing. Develop technical content, including whitepapers, case studies, and best practices, to position Bender as a thought leader in E-Mobility. Synchronize with global teams to align on technology trends and product strategies. Qualifications & Skills: Education: Bachelor’s or Master’s degree in Electrical Engineering, Power Electronics, Embedded Systems, or a related field. Experience: 5+ years in technical account management, product management, or sales engineering in the E-Mobility sector. Technical Knowledge: Expertise in power electronics, battery safety, high-voltage systems, EV charging, and electrical safety. Understanding of emerging E-Mobility technologies such as V2G (Vehicleto-Grid), energy storage integration, and AI-based predictive maintenance. Experience in working with OEMs, Tier 1 suppliers, and charging infrastructure providers. Soft Skills: Strong analytical mindset to assess market trends and translate them into business opportunities. Excellent communication and negotiation skills to bridge technical and commercial discussions. Understand cultural differences between Asia and Europe. Ability to collaborate with cross-functional teams and work in a global matrix organization. How to apply: Interested candidates are invited to submit their CV and a brief cover letter to abila.jose@bender-in.com Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Maintain contracts in contracts repository: updated with parent -child linkage, meta data, validate executed contracts. Identify and tracks issues, coordinate and track remediation action with global SS team, vendor, risk teams and business stake holders till closure. Support and execute efficient processes: I. To support locating and understanding how to upload manage and retrieve documentation across internal tools. II. Support ad-hoc projects on contract management and administration – transition to new tool etc. III. Exposure to ERP tools, preferably Coupa: including all modules of procure to pay cycle from vendor set-up to payment process. IV. Exposure to procure to pay cycle, purchase order/contract processing, data analysis and reporting catalogue management and vendor management. V. Deep understanding of contract review process, contract templates and contract clauses especially master agreement, NDA’s, amendments etc. Review basic contractual documents (PO, work orders, service orders) from a contractual and commercial perceptive to ensure compliance with company policies and practices. Experience working with globally distributed internal and external teams. Collaborates XFN teams to meet the objective, business controls and compliance requirements. Review of contracts from a commercial perspective, to ensure value for money and reduced risk for the organisation. Negotiate cost structure across multiple spend categories to drive savings and avoidance for the organisation. Contributing to the creation and maintenance of spend category strategies. Manage and support the vendor relationship, contract and high-level sourcing of top spend categories where the products, services or vendors are used across multiple sites or business units. Be process driven and project focused with ability to prioritise and get projects completed in set timeframe. Prioritize workload under direction of your line manager to meet the changing demands of the business and the market Qualifications BA/BS degree 5+ years of related experience Experience with Netsuite & Coupa (or other ERP systems) Experience working with contract documents such as Statements of Work, Master Service Agreements, Amendments etc Ability to take initiative, work flexibly, and collaborate with cross functional partners Goal oriented team player Ability to see the big picture and work with a team to prioritize requests Strong customer service focus, written and verbal communication skills, and attention to detail Ability to learn quickly in a dynamic environment Ability to provide support to global teams and collaborate across time zones Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less