Customer Support Team Lead

Job Description

V-Rich Natural Products Pvt. Ltd. is on a mission to transform how India embraces dairy and natural foods. As our clean-label brand continues to grow, we’re looking for a Customer Success Team Lead who’s empathetic, proactive, and passionate about delivering outstanding customer experiences. What You'll Do: Lead our support team across calls, WhatsApp & more Drive response speed & resolution quality Train team members & optimize CRM usage Identify & resolve customer pain points Collaborate across teams to build a customer-first culture What You’ll Need: 3–5 years of customer support experience (1+ in a leadership role) Fluency in English, Hindi & Telugu CRM knowledge (Freshdesk/Zoho/HubSpot) & Excel/Sheets skills A customer-obsessed mindset Availability to work from our Hyderabad office 3–4 days/week Why V-Rich? Shape a high-impact customer success function Work with a purpose-led, fast-growing brand Enjoy access to clean food & wellness benefits Job Type: Full-time Pay: ₹40,000.00 - ₹53,528.59 per month Schedule: Rotational shift Work Location: In person