Job Title: Customer Experience Team Lead Location: Hyderabad About the Role Are you passionate about delivering exceptional customer experiences and leading high-performing teams? Join V-Rich Natural Products Pvt. Ltd ., where we’re committed to providing the finest dairy products with integrity and care. As Customer Experience Team Lead, you’ll play a key role in building a customer-centric culture, leading cross-functional teams, and shaping how our customers engage with and perceive our brand. Key Responsibilities Lead and develop high-impact teams across Customer Support, New Customer Onboarding, and D2C Collection, ensuring departmental goals are met. Design and implement processes that prioritize and enhance customer satisfaction at every touchpoint. Drive customer experience strategy, from planning to execution, aligned with organizational goals. Empower teams with deep product and process knowledge to resolve queries efficiently and empathetically. Analyze customer feedback and deliver actionable insights to internal stakeholders—Sales, Supply Chain, Quality, Production, Payments, and Procurement. Set and monitor KPIs to evaluate team performance and foster a high-performance culture. Champion innovation by initiating and collaborating on programs that improve lead generation and customer conversion. Create an exceptional onboarding experience for new customers that strikes a balance between warmth, clarity, and professionalism. Mentor and coach team members to consistently deliver service that delights. Leverage data analytics to uncover trends in customer behavior, team performance, and support workflows to enhance service quality. Collaborate with Marketing to forecast product sales, identify trends, and generate insights that inform business decisions. Requirements 5–6 years of experience in customer experience, customer service, or related roles Strong analytical and problem-solving skills Excellent written and verbal communication skills Demonstrated leadership and team management capabilities A customer-first mindset with a deep commitment to service excellence Show more Show less
V-Rich Natural Products Pvt. Ltd. is on a mission to transform how India embraces dairy and natural foods. As our clean-label brand continues to grow, we’re looking for a Customer Success Team Lead who’s empathetic, proactive, and passionate about delivering outstanding customer experiences. What You'll Do: Lead our support team across calls, WhatsApp & more Drive response speed & resolution quality Train team members & optimize CRM usage Identify & resolve customer pain points Collaborate across teams to build a customer-first culture What You’ll Need: 3–5 years of customer support experience (1+ in a leadership role) Fluency in English, Hindi & Telugu CRM knowledge (Freshdesk/Zoho/HubSpot) & Excel/Sheets skills A customer-obsessed mindset Availability to work from our Hyderabad office 3–4 days/week Why V-Rich? Shape a high-impact customer success function Work with a purpose-led, fast-growing brand Enjoy access to clean food & wellness benefits Job Type: Full-time Pay: ₹40,000.00 - ₹53,528.59 per month Schedule: Rotational shift Work Location: In person
About V-Rich Natural Products Pvt. Ltd. At V-Rich Natural Products, we take pride in delivering high-quality dairy products with integrity and care. We’re on a mission to create meaningful experiences for our customers—every touchpoint matters. Join our team and lead the charge in transforming how our customers experience our brand. Role Overview We are looking for a dynamic and customer-obsessed Customer Experience Team Lead to drive excellence across support, onboarding, and D2C collection functions. In this role, you'll shape strategy, develop high-performing teams, and ensure every customer interaction reinforces trust in our brand. Key Responsibilities • Lead and manage teams across Customer Support, New Customer Onboarding, and D2C Collections, ensuring departmental KPIs are consistently met. • Design and streamline processes to enhance customer satisfaction and engagement across all channels. • Define and execute customer experience strategies aligned with organizational goals. • Build strong product and service knowledge within the team to enable quick and empathetic resolution of customer queries. • Analyze customer feedback and translate insights into actionable improvements across functions such as Sales, Supply Chain, Quality, Production, Payments, and Procurement. • Track and evaluate team performance using KPIs to promote a culture of excellence and accountability. • Collaborate on initiatives to improve lead generation, customer conversion, and retention. • Deliver a seamless onboarding experience for new customers with professional, clear, and friendly communication. • Mentor and coach team members to continuously elevate service quality. • Leverage analytics to identify trends in customer behavior, team efficiency, and support processes to drive service improvements. • Partner with the Marketing team to forecast product demand and generate customer insights. Requirements • 5–6 years of experience in customer experience, customer service, or a related field • Strong analytical and problem-solving abilities • Excellent communication skills—both written and verbal • Proven leadership experience in managing and mentoring cross-functional teams • A customer-first mindset with a strong commitment to service excellence and continuous improvement Work Schedule • Six-day work week with rotational shifts • Rotational weekly of Show more Show less
Overview We are seeking a detail-oriented and proactive Inventory Manager to oversee our inventory management processes within our distribution center. The ideal candidate will be responsible for ensuring optimal stock levels, managing supply chain logistics, and utilizing analytics to drive efficiency. This role requires a strong understanding of materials management and demand planning, as well as the ability to analyze data effectively to support decision-making. Responsibilities Manage inventory levels by monitoring stock movements and ensuring timely replenishment. Oversee the receiving, storing, and distribution of materials within the warehouse. Conduct regular audits of inventory to maintain accuracy and prevent discrepancies. Collaborate with supply chain teams to forecast demand and plan inventory accordingly. Utilize data visualization tools to present inventory metrics and trends for management review. Implement best practices for materials management and optimize warehouse operations. Coordinate with vendors to ensure timely delivery of goods and resolve any supply issues. Train and supervise warehouse staff in inventory handling procedures, including heavy lifting protocols. Experience Proven experience in inventory management within a distribution center or warehouse environment. Strong analytical skills with the ability to interpret data and make informed decisions. Familiarity with demand planning processes and supply chain logistics is preferred. Proficiency in data analysis tools and software for effective reporting and visualization. Excellent organizational skills with attention to detail in managing multiple priorities. Ability to perform heavy lifting as required by the role. A background in materials management is a plus, enhancing your capability in this position. Join our team as an Inventory Manager where you can make a significant impact on our operations through effective inventory oversight and strategic planning. Job Type: Full-time Pay: ₹30,016.34 - ₹35,030.44 per month Ability to Commute: Gachibowli, Hyderabad, Telangana (Required) Ability to Relocate: Gachibowli, Hyderabad, Telangana: Relocate before starting work (Required) Work Location: In person
Job Summary: We seek a creative and skilled Dessert Chef with strong expertise in preparing ice cream, smoothies, and yogurt-based desserts from scratch. The ideal candidate will have hands-on experience working in dessert kitchens, cafes, or smoothie bars, and be passionate about high-quality, fresh, and innovative creations. Key Responsibilities: Prepare ice cream, sorbet, and frozen yogurt using fresh and natural ingredients Create a variety of smoothies and health drinks , including fruit-based, dairy-free, and protein blends Develop and serve yogurt-based desserts such as parfaits, bowls, and frozen treats Manage daily dessert production, ensuring consistency and quality Supervise and train a small team of 2–4 kitchen staff Maintain cleanliness, hygiene, and organization of the dessert section Innovate new recipes and contribute ideas to seasonal or specialty menus Requirements: Minimum 2–3 years of experience in a pastry kitchen, smoothie bar, or dessert shop Strong knowledge of ice cream machines, blenders, and yogurt preparation techniques Ability to make desserts from scratch , using fresh and healthy ingredients Excellent time management and team leadership skills Passion for dessert innovation and customer satisfaction [Optional: Culinary degree or formal training in pastry/dessert arts] Preferred Skills: Experience with natural sweeteners like honey Knowledge of dietary options (vegan, low-sugar, gluten-free) Creative plating and presentation abilities
Job Title: Investment Scheme Manager – Customer Success & Conversions Location: Hyderabad (On-site/Hybrid) Experience: 3–6 Years About Brundavan Dairy Farms Brundavan Dairy Farms, a trusted name in dairy excellence for the past 5 years, is now introducing a High-Yield Investment Scheme designed to empower communities while generating sustainable returns. To lead this exciting initiative, we are looking for a dynamic and confident Manager who can drive customer engagement, build trust, and deliver strong conversion outcomes. K ey Responsibilities Inbound Call & Query Management: Handle investor inquiries across phone, email, and chat with professionalism, clarity, and trust-building communication. Conversions & Relationship Building: Persuade, convert, and onboard potential investors by effectively explaining scheme benefits, features, and advantages. Team Leadership: Manage and mentor a small customer-facing team to ensure prompt, professional, and impactful responses. Performance Monitoring: Track, analyze, and report on KPIs (Key Performance Indicators) and KRAs (Key Result Areas) to achieve business targets. Compliance & Process Management: Ensure all communications align with regulatory guidelines and maintain accurate CRM records. Training & Coaching: Equip the team with best practices in communication, objection handling, and conversion strategies. Requirements 3–6 years of experience in customer success, inside sales, investment schemes, financial services, or call-center management. Strong communication, persuasion, and negotiation skills with a proven track record of lead conversion. Analytical mindset with experience in KPI/KRA tracking and reporting. Leadership experience with the ability to inspire and manage teams. Proficiency in CRM tools, MS Excel/Google Sheets, and reporting dashboards. Graduate/Postgraduate (MBA/Finance specialization preferred, but not mandatory). What We Offer Attractive salary with performance-based incentives. A chance to build and scale a high-growth investment product with a reputed dairy brand. Exposure to leadership responsibilities in a fast-growing business environment.
Company Description At V-Rich Natural Products, we believe in the non-negotiable values of purity and trust, especially during life's most precious moments. Our journey was ignited by the powerful vision of our founder, Yogitha, during her pregnancy. Our commitment to providing the highest quality natural products is at the heart of everything we do. About the Role: We’re seeking an experienced Automation Specialist to streamline our customer communication channels across Freshchat, Email, and WhatsApp. The ideal candidate should be hands-on with automation setup, integration, and workflow optimization. Key Responsibilities: Set up automation workflows in Freshchat (campaigns, chat journeys, and triggers) Build Email Automations for order confirmations, payment notifications, and follow-ups Implement WhatsApp Automation for order updates, promotions, and customer engagement Integrate Razorpay or other payment tools with WhatsApp notifications Optimize and test the end-to-end automation flow for a smooth customer experience Requirements: Proven experience in Freshchat, WhatsApp Business API, and Email Automation tools (like Mailchimp, Sendinblue, etc.) Understanding of webhooks, triggers, and API integrations Ability to manage automation setup end-to-end Strong problem-solving and communication skills.
Job Title: Investment Scheme Manager – Customer Success & Conversions Location: Hyderabad (On-site/Hybrid) Experience: 3–6 Years About Brundavan Dairy Farms Brundavan Dairy Farms, a trusted name in dairy excellence for the past 5 years, is now introducing a High-Yield Investment Scheme designed to empower communities while generating sustainable returns. To lead this exciting initiative, we are looking for a dynamic and confident Manager who can drive customer engagement, build trust, and deliver strong conversion outcomes. K ey Responsibilities Inbound Call & Query Management: Handle investor inquiries across phone, email, and chat with professionalism, clarity, and trust-building communication. Conversions & Relationship Building: Persuade, convert, and onboard potential investors by effectively explaining scheme benefits, features, and advantages. Team Leadership: Manage and mentor a small customer-facing team to ensure prompt, professional, and impactful responses. Performance Monitoring: Track, analyze, and report on KPIs (Key Performance Indicators) and KRAs (Key Result Areas) to achieve business targets. Compliance & Process Management: Ensure all communications align with regulatory guidelines and maintain accurate CRM records. Training & Coaching: Equip the team with best practices in communication, objection handling, and conversion strategies. Requirements 3–6 years of experience in customer success, inside sales, investment schemes, financial services, or call-center management. Strong communication, persuasion, and negotiation skills with a proven track record of lead conversion. Analytical mindset with experience in KPI/KRA tracking and reporting. Leadership experience with the ability to inspire and manage teams. Proficiency in CRM tools, MS Excel/Google Sheets, and reporting dashboards. Graduate/Postgraduate (MBA/Finance specialization preferred, but not mandatory). What We Offer Attractive salary with performance-based incentives. A chance to build and scale a high-growth investment product with a reputed dairy brand. Exposure to leadership responsibilities in a fast-growing business environment.
Job Title: Investment Scheme Manager – Customer Success & Conversions Location: Hyderabad (On-site/Hybrid) Experience: 3–6 Years About Brundavan Dairy Farms Brundavan Dairy Farms, a trusted name in dairy excellence for the past 5 years, is now introducing a High-Yield Investment Scheme designed to empower communities while generating sustainable returns. To lead this exciting initiative, we are looking for a dynamic and confident Manager who can drive customer engagement, build trust, and deliver strong conversion outcomes. K ey Responsibilities Inbound Call & Query Management: Handle investor inquiries across phone, email, and chat with professionalism, clarity, and trust-building communication. Conversions & Relationship Building: Persuade, convert, and onboard potential investors by effectively explaining scheme benefits, features, and advantages. Team Leadership: Manage and mentor a small customer-facing team to ensure prompt, professional, and impactful responses. Performance Monitoring: Track, analyze, and report on KPIs (Key Performance Indicators) and KRAs (Key Result Areas) to achieve business targets. Compliance & Process Management: Ensure all communications align with regulatory guidelines and maintain accurate CRM records. Training & Coaching: Equip the team with best practices in communication, objection handling, and conversion strategies. Requirements 3–6 years of experience in customer success, inside sales, investment schemes, financial services, or call-center management. Strong communication, persuasion, and negotiation skills with a proven track record of lead conversion. Analytical mindset with experience in KPI/KRA tracking and reporting. Leadership experience with the ability to inspire and manage teams. Proficiency in CRM tools, MS Excel/Google Sheets, and reporting dashboards. Graduate/Postgraduate (MBA/Finance specialization preferred, but not mandatory). What We Offer Attractive salary with performance-based incentives. A chance to build and scale a high-growth investment product with a reputed dairy brand. Exposure to leadership responsibilities in a fast-growing business environment.
Job Title: Investment Scheme Manager – Customer Success & Conversions Location: Hyderabad (On-site/Hybrid) Experience: 3–6 Years About Brundavan Dairy Farms Brundavan Dairy Farms, a trusted name in dairy excellence for the past 5 years, is now introducing a High-Yield Investment Scheme designed to empower communities while generating sustainable returns. To lead this exciting initiative, we are looking for a dynamic and confident Manager who can drive customer engagement, build trust, and deliver strong conversion outcomes. K ey Responsibilities Inbound Call & Query Management: Handle investor inquiries across phone, email, and chat with professionalism, clarity, and trust-building communication. Conversions & Relationship Building: Persuade, convert, and onboard potential investors by effectively explaining scheme benefits, features, and advantages. Team Leadership: Manage and mentor a small customer-facing team to ensure prompt, professional, and impactful responses. Performance Monitoring: Track, analyze, and report on KPIs (Key Performance Indicators) and KRAs (Key Result Areas) to achieve business targets. Compliance & Process Management: Ensure all communications align with regulatory guidelines and maintain accurate CRM records. Training & Coaching: Equip the team with best practices in communication, objection handling, and conversion strategies. Requirements 3–6 years of experience in customer success, inside sales, investment schemes, financial services, or call-center management. Strong communication, persuasion, and negotiation skills with a proven track record of lead conversion. Analytical mindset with experience in KPI/KRA tracking and reporting. Leadership experience with the ability to inspire and manage teams. Proficiency in CRM tools, MS Excel/Google Sheets, and reporting dashboards. Graduate/Postgraduate (MBA/Finance specialization preferred, but not mandatory). What We Offer Attractive salary with performance-based incentives. A chance to build and scale a high-growth investment product with a reputed dairy brand. Exposure to leadership responsibilities in a fast-growing business environment.
V-Rich Natural Products Pvt. Ltd. Position: Head – Branding Location: Hyderabad, Telangana Experience Required: 10+ Years Department: Marketing & Branding Reporting To: Managing Director About the Company V-Rich Natural Products Pvt. Ltd. is a fast-growing, clean-label dairy and natural foods company committed to offering products that are pure, healthy, and delicious. With an expanding portfolio of 50+ SKUs across dairy, condiments, and specialty categories, V-Rich is redefining the standards of authentic, wholesome, and sustainable foods for the modern Indian household. Role Overview We are seeking an accomplished and visionary Head of Branding to lead the strategic and creative development of the V-Rich brand. The ideal candidate will possess extensive experience in brand strategy, communication design, digital engagement, and consumer insights , preferably within the FMCG, D2C, clean-label, or guilt-free products and desserts domain. This role demands a balance of creativity, analytical acumen, and leadership excellence. Key Responsibilities Brand Strategy & Identity Develop and execute a comprehensive brand strategy aligned with the company’s long-term business goals. Establish and maintain a strong, unified brand identity across all consumer touchpoints. Define brand architecture, positioning, tone, and visual language for the entire product portfolio. Develop a compelling brand narrative that emotionally resonates with consumers and fosters lasting recall. Marketing Communications & Campaigns Conceptualize and drive integrated marketing campaigns across ATL, BTL, and digital channels. Supervise creative ideation, content production, and storytelling to ensure alignment with brand ethos. Collaborate with media and creative agencies for the effective execution of brand initiatives. Analyze campaign results and brand performance metrics to refine communication strategies. Digital Branding & Content Strengthen brand presence across digital platforms, e-commerce channels, and social media. Oversee high-quality content creation to enhance storytelling and consumer engagement. Leverage influencer partnerships and data analytics to improve reach and brand affinity. Product & Packaging Development Partner with the product and design teams to ensure packaging and visual design reflect brand identity. Lead branding initiatives for new product launches, including naming, packaging, and go-to-market campaigns. Leadership & Collaboration Build, mentor, and manage a high-performing branding and creative team. Collaborate cross-functionally with sales, marketing, and product development teams. Foster innovation, creativity, and accountability within the department. Consumer & Market Insights Conduct in-depth market research to track category trends, consumer behavior, and competitor positioning. Translate insights into actionable brand strategies for growth and differentiation. Required Skills & Competencies Proven expertise in brand management, creative strategy, and marketing leadership . Strong creative instincts with the ability to transform insights into compelling brand narratives. Excellent understanding of digital marketing, social media strategy, and media planning . Experience with FMCG, D2C, clean-label, or guilt-free products/desserts is highly desirable. An analytical mindset with the ability to evaluate brand health and campaign effectiveness. Strong leadership, communication, and project management skills. Qualifications MBA/PGDM in Marketing, Brand Management, or Communication from a reputed institute. Minimum 10 years of experience in brand or marketing leadership, with at least 3–5 years in a senior capacity. Experience in FMCG, D2C, or health & wellness food categories is preferred
Business Development Executive – Inbound Leads (Investments & Franchise) Location: Hyderabad Experience: 2–5 Years About the Role Brundavan Dairy Farms and V-Rich Natural Products operate as part of an integrated ecosystem dedicated to advancing India’s clean food movement — from farm-fresh dairy to premium natural products and Yogurt Alley kiosks. We offer structured dairy investment schemes under Brundavan Dairy Farms and are actively expanding the V-Rich franchise network across India. We are seeking a motivated, confident, and customer-centric Business Development Executive to convert inbound leads into investors and franchise partners. Key Responsibilities: Lead Management & Conversion Handle inbound investor and franchise inquiries through calls, WhatsApp, and email with clarity and persuasive communication. Present the value proposition of Brundavan Dairy Farms’ Investment Schemes and V-Rich Franchise Opportunities effectively. Convert qualified leads into successful sign-ups, ensuring a clear understanding of terms, processes, and benefits. Customer Relationship Management Build trust and long-term relationships with investors and franchise prospects through consistent follow-ups and engagement. Maintain accurate, up-to-date CRM records, including lead stages, communication history, and conversion progress. Collaboration & Coordination Collaborate with marketing and finance teams to ensure seamless onboarding of investors and franchise partners. Coordinate with operations teams to provide precise information on franchise requirements and investment documentation. Performance & Reporting Track and report key metrics such as lead-to-conversion ratio, follow-up efficiency, and conversion value. Share regular insights, trends, and feedback to enhance lead quality and pitch effectiveness. Requirements 2–5 years of experience in inside sales, customer success, investment products, franchise sales, or financial services. Excellent communication and persuasion skills in English, Telugu, and Hindi (preferred). Strong ability to present solutions and confidently handle customer objections. Proficiency in CRM tools, Google Sheets, and WhatsApp Business. Graduate/Postgraduate degree (MBA in Marketing/Finance preferred but not mandatory). What We Offer: Competitive salary with attractive performance-based incentives. Clear growth path into Managerial or Regional Lead roles within a fast-scaling ecosystem brand. Opportunity to work with a passionate and dynamic team.