Job Title: Customer Experience Team Lead Location: Hyderabad About the Role Are you passionate about delivering exceptional customer experiences and leading high-performing teams? Join V-Rich Natural Products Pvt. Ltd ., where we’re committed to providing the finest dairy products with integrity and care. As Customer Experience Team Lead, you’ll play a key role in building a customer-centric culture, leading cross-functional teams, and shaping how our customers engage with and perceive our brand. Key Responsibilities Lead and develop high-impact teams across Customer Support, New Customer Onboarding, and D2C Collection, ensuring departmental goals are met. Design and implement processes that prioritize and enhance customer satisfaction at every touchpoint. Drive customer experience strategy, from planning to execution, aligned with organizational goals. Empower teams with deep product and process knowledge to resolve queries efficiently and empathetically. Analyze customer feedback and deliver actionable insights to internal stakeholders—Sales, Supply Chain, Quality, Production, Payments, and Procurement. Set and monitor KPIs to evaluate team performance and foster a high-performance culture. Champion innovation by initiating and collaborating on programs that improve lead generation and customer conversion. Create an exceptional onboarding experience for new customers that strikes a balance between warmth, clarity, and professionalism. Mentor and coach team members to consistently deliver service that delights. Leverage data analytics to uncover trends in customer behavior, team performance, and support workflows to enhance service quality. Collaborate with Marketing to forecast product sales, identify trends, and generate insights that inform business decisions. Requirements 5–6 years of experience in customer experience, customer service, or related roles Strong analytical and problem-solving skills Excellent written and verbal communication skills Demonstrated leadership and team management capabilities A customer-first mindset with a deep commitment to service excellence Show more Show less

V-Rich Natural Products Pvt. Ltd. is on a mission to transform how India embraces dairy and natural foods. As our clean-label brand continues to grow, we’re looking for a Customer Success Team Lead who’s empathetic, proactive, and passionate about delivering outstanding customer experiences. What You'll Do: Lead our support team across calls, WhatsApp & more Drive response speed & resolution quality Train team members & optimize CRM usage Identify & resolve customer pain points Collaborate across teams to build a customer-first culture What You’ll Need: 3–5 years of customer support experience (1+ in a leadership role) Fluency in English, Hindi & Telugu CRM knowledge (Freshdesk/Zoho/HubSpot) & Excel/Sheets skills A customer-obsessed mindset Availability to work from our Hyderabad office 3–4 days/week Why V-Rich? Shape a high-impact customer success function Work with a purpose-led, fast-growing brand Enjoy access to clean food & wellness benefits Job Type: Full-time Pay: ₹40,000.00 - ₹53,528.59 per month Schedule: Rotational shift Work Location: In person

About V-Rich Natural Products Pvt. Ltd. At V-Rich Natural Products, we take pride in delivering high-quality dairy products with integrity and care. We’re on a mission to create meaningful experiences for our customers—every touchpoint matters. Join our team and lead the charge in transforming how our customers experience our brand. Role Overview We are looking for a dynamic and customer-obsessed Customer Experience Team Lead to drive excellence across support, onboarding, and D2C collection functions. In this role, you'll shape strategy, develop high-performing teams, and ensure every customer interaction reinforces trust in our brand. Key Responsibilities • Lead and manage teams across Customer Support, New Customer Onboarding, and D2C Collections, ensuring departmental KPIs are consistently met. • Design and streamline processes to enhance customer satisfaction and engagement across all channels. • Define and execute customer experience strategies aligned with organizational goals. • Build strong product and service knowledge within the team to enable quick and empathetic resolution of customer queries. • Analyze customer feedback and translate insights into actionable improvements across functions such as Sales, Supply Chain, Quality, Production, Payments, and Procurement. • Track and evaluate team performance using KPIs to promote a culture of excellence and accountability. • Collaborate on initiatives to improve lead generation, customer conversion, and retention. • Deliver a seamless onboarding experience for new customers with professional, clear, and friendly communication. • Mentor and coach team members to continuously elevate service quality. • Leverage analytics to identify trends in customer behavior, team efficiency, and support processes to drive service improvements. • Partner with the Marketing team to forecast product demand and generate customer insights. Requirements • 5–6 years of experience in customer experience, customer service, or a related field • Strong analytical and problem-solving abilities • Excellent communication skills—both written and verbal • Proven leadership experience in managing and mentoring cross-functional teams • A customer-first mindset with a strong commitment to service excellence and continuous improvement Work Schedule • Six-day work week with rotational shifts • Rotational weekly of Show more Show less

Overview We are seeking a detail-oriented and proactive Inventory Manager to oversee our inventory management processes within our distribution center. The ideal candidate will be responsible for ensuring optimal stock levels, managing supply chain logistics, and utilizing analytics to drive efficiency. This role requires a strong understanding of materials management and demand planning, as well as the ability to analyze data effectively to support decision-making. Responsibilities Manage inventory levels by monitoring stock movements and ensuring timely replenishment. Oversee the receiving, storing, and distribution of materials within the warehouse. Conduct regular audits of inventory to maintain accuracy and prevent discrepancies. Collaborate with supply chain teams to forecast demand and plan inventory accordingly. Utilize data visualization tools to present inventory metrics and trends for management review. Implement best practices for materials management and optimize warehouse operations. Coordinate with vendors to ensure timely delivery of goods and resolve any supply issues. Train and supervise warehouse staff in inventory handling procedures, including heavy lifting protocols. Experience Proven experience in inventory management within a distribution center or warehouse environment. Strong analytical skills with the ability to interpret data and make informed decisions. Familiarity with demand planning processes and supply chain logistics is preferred. Proficiency in data analysis tools and software for effective reporting and visualization. Excellent organizational skills with attention to detail in managing multiple priorities. Ability to perform heavy lifting as required by the role. A background in materials management is a plus, enhancing your capability in this position. Join our team as an Inventory Manager where you can make a significant impact on our operations through effective inventory oversight and strategic planning. Job Type: Full-time Pay: ₹30,016.34 - ₹35,030.44 per month Ability to Commute: Gachibowli, Hyderabad, Telangana (Required) Ability to Relocate: Gachibowli, Hyderabad, Telangana: Relocate before starting work (Required) Work Location: In person

Job Summary: We seek a creative and skilled Dessert Chef with strong expertise in preparing ice cream, smoothies, and yogurt-based desserts from scratch. The ideal candidate will have hands-on experience working in dessert kitchens, cafes, or smoothie bars, and be passionate about high-quality, fresh, and innovative creations. Key Responsibilities: Prepare ice cream, sorbet, and frozen yogurt using fresh and natural ingredients Create a variety of smoothies and health drinks , including fruit-based, dairy-free, and protein blends Develop and serve yogurt-based desserts such as parfaits, bowls, and frozen treats Manage daily dessert production, ensuring consistency and quality Supervise and train a small team of 2–4 kitchen staff Maintain cleanliness, hygiene, and organization of the dessert section Innovate new recipes and contribute ideas to seasonal or specialty menus Requirements: Minimum 2–3 years of experience in a pastry kitchen, smoothie bar, or dessert shop Strong knowledge of ice cream machines, blenders, and yogurt preparation techniques Ability to make desserts from scratch , using fresh and healthy ingredients Excellent time management and team leadership skills Passion for dessert innovation and customer satisfaction [Optional: Culinary degree or formal training in pastry/dessert arts] Preferred Skills: Experience with natural sweeteners like honey Knowledge of dietary options (vegan, low-sugar, gluten-free) Creative plating and presentation abilities