About The Role The Senior Talent Acquisition Specialist will own the complete recruitment process and drive strategic hiring initiatives to meet, build, and forecast the organization's talent needs while also collaborating with the HR team to enhance the eNPS score. What Describes You Best Bachelor’s/Master’s degree in Business/HR (mandatory)/Psychology Minimum 3-5 years of experience in hiring preferably in the IT industry Experience of using ATS and other recruitment software Prior experience in hiring for a Product SAAS-based startup Knowledge of national employee and labor laws Skills Excellent written and spoken English skills Excellent interpersonal and communication skills with the ability to build strong relationships with candidates and internal stakeholders Experience in hiring multiple tech and non-tech roles (business analyst, AI/Ml engineer, data scientist, Sales roles etc ) ability to map, search, and filter appropriate candidates from multiple sources, combined with a strong understanding of technical skills, terminologies, and roles. Strong analytical skills with the ability to leverage data to drive decisions Ability to work independently, prioritize tasks, and manage multiple deadlines keeping all stakeholders informed of current industry and hiring trends Knowledge of Microsoft office suite and Google suite Additional Skills: (nice to have) Experience in hiring managerial positions Experience with HRMS software’s e.g KEKA, BambooHR, etc HR certifications (SHRM, CIPD) Experience in HR operations (Payroll, attendance ) Experience working in an OKR Performance Framework What will you Own As a Sr. Talent Acquisition Specialist, you will take complete ownership of the entire recruitment process focusing on sourcing, attracting, and hiring top talent that aligns with the values and goals of the organization. Additionally, you will also be actively responsible for creating and driving employer branding initiatives and assist in other HR activities. How will you spend your time at Eclat Own end to end Recruitment process and drive strategic hiring initiatives to forecast and meet the organization's talent needs in collaboration with all stakeholders e.g. Functional heads and hiring managers. Engage potential candidates through various channels, promoting the company’s values, culture, perks, and employer brand to ensure a positive candidate experience. Utilize HR analytics to drive improvements in HR strategies and recruitment processes by staying informed on the latest talent market trends. Manage and maintain accurate candidate records in terms of interviews, feedback and recruitment metric such as Offer to Joining ratio, Drop out figures etc Collaborate and participate in other HR activities to positively enhance the eNPS score. Show more Show less

We are looking for a capable and dynamic DevOps Engineer to help scale the infrastructure operations. This individual will have the challenging responsibility of channeling our IT infrastructure and offering customer services with stringent international standard levels of service quality. This individual will leverage the latest IT tools to automate and streamline the delivery of our services, while implementing industry-standard processes and knowledge management. As a DevOps Engineer, you will be planning, deploying, and maintaining the IT infrastructure operations at Eclat Engineering You will help in optimizing the IT infrastructure to empower both development and operations. To make the IT infrastructure cost-effective is an important objective. Responsibilities Working closely with the Engineering and Product Team for the infrastructure of upcoming releases. Collaborating with the team to maximize output by leveraging automation wherever possible. Drive the Security aspect of our infrastructure. Learn Continuously, get exposure to the latest frameworks, technologies, and tools to make our infrastructure highly scalable, available, and robust. Requirements Engineering graduate, preferably with a Computer Science/IT background. 1 - 2 Years of Industry experience in the Infrastructure engineering domain. Proficiency in Linux and DevOps fundamentals. Understanding of Compliance and Security. Proficient in shell scripting. Knowledge of Configuration Management Tool (Ansible/SaltStack. Knowledge of the AWS Cloud Platform. Hands-on experience with Configuration Management tool - Strong preference for Ansible. Experience with IT monitoring tools is a must (Cloudwatch, Logdna, Sysdig, etc. ). Experience in administering multiple Linux servers. Must be comfortable in automating multiple systems using shell scripting or Python. Ability to deploy, operate, and troubleshoot commonly used server-based software such as Nginx, MySQL(other SQL servers), Squid HTTP Proxy, PHP application server, NodeJs. etc. Should have a good understanding of IT security and have knowledge to secure production environments (OS and server software). Should have experience in documenting and implementing processes. Good To Have Experience in deploying, managing, and operating workloads on AWS with best practices and a well-architected framework. Having experience working closely with the DevOps team on Git based deployment. Knowledge/experience in using Kubernetes, managing access controls, and secret management. Knowledge of writing Infrastructure as a Code for public/private cloud. Python scripting and writing SQL queries are a bonus. Should have very high customer service sensibility (takes ownership of servers and services). Should be keen to adopt practices to automate and streamline routine and repetitive tasks. Troubleshooting mindset. Self-driven. This job was posted by Russell Fernandes from Eclat Engineering. Show more Show less

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The ideal candidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude. We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers. Responsibilities As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups. Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving the CSAT (Customer Satisfaction) score. Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket. Requirements Bachelor of Engineering (preferred IT-CE background). 0-2 Years of prior experience in Customer Support Service. Good written and oral communication skills. Excellent customer handling skills. Experience with ticketing tools like Freshdesk, Zendesk. Corporate emailing and documentation knowledge. Knowledge of Excel, Word, and PowerPoint. Experience in creating FAQs and building a knowledge base. This job was posted by Russell Fernandes from Eclat Engineering. Show more Show less

Responsibilities: * Manage customer queries via email & chat * Maintain high NPS scores through effective communication * Collaborate with cross-functional teams on issue resolution * Provide timely support within CRM tool Maternity benefits in mediclaim policy Health insurance Maternity policy Performance bonus Leave encashment Gratuity Provident fund Maternity leaves Paternity leaves

About The Role The products/services of Eclat Engineering Pvt. Ltd. are being used by some of the leading institutions in India and abroad. Our services/Products are rapidly growing in demand We are looking for a capable and dynamic Senior DevOps engineer to help setup, maintain and scale the infrastructure operations. This Individual will have the challenging responsibility of channeling our IT infrastructure and offering customer services with stringent international standard levels of service quality. This individual will leverage the latest IT tools to automate and streamline the delivery of our services while implementing industry-standard processes and knowledge management. ** What Describes You Best** ● B.E / B.Tech / M.E / M.Tech / MCA / M.Sc.IT (if not should be able to demonstrate required skills) ● Overall 3+ years of experience in DevOps and Cloud operations specifically in AWS. ● Experience with Linux Administrator ● Experience with microservice architecture, containers, Kubernetes, and Helm is a must ● Experience in Configuration Management preferably Ansible ● Experience in Shell Scripting is a must ● Experience in developing and maintaining CI/CD processes using tools like Gitlab, Jenkins ● Experience in logging, monitoring and analytics ● An Understanding of writing Infrastructure as a Code using tools like Terraform ● Preferences - AWS, Kubernetes, Ansible Technical Knowledge & Skills Must haves: ● Knowledge of AWS Cloud Platform ● Good experience with microservice architecture, Kubernetes, helm and container-based technologies ● Hands-on experience with Ansible. ● Should have experience in working and maintaining CI/CD Processes. ● Hands-on experience in version control tools like GIT. ● Experience with monitoring tools such as Cloudwatch/Sysdig etc. ● Sound experience in administering Linux servers and Shell Scripting. ● Should have a good understanding of IT security and have the knowledge to secure production environments (OS and server software). Good to have: ● Preferred qualifications - AWS Certifications, Kubernetes Certifications, or the likes. ● Knowledge/experience in managing access controls, and secret management. ● Experience with Infrastructure as Code with Terraform/CloudFormation ● Good understanding of various benchmarking standards like CIS. ● Experience with Python scripting and writing SQL queries is an added bonus. ● Ability to mentor and develop more junior members. What will you Own Infrastructure and Deployment Automation: Design, implement, and maintain automation for infrastructure provisioning and application deployment.Own the CI/CD pipelines and ensure they are efficient, reliable, and scalable. System Monitoring and Performance: -Take ownership of monitoring systems and ensure the health and performance of the infrastructure.Proactively identify and address performance bottlenecks and system issues. Cloud Infrastructure Management: Manage cloud infrastructure (e.g., AWS, Azure, GCP) and optimize resource usage.Implement cost-saving measures while maintaining scalability and reliability. Configuration Management:Manage configuration management tools (e.g., Ansible, Puppet, Chef) to ensure consistency across environments.Automate configuration changes and updates. Security and Compliance:Own security policies, implement best practices, and ensure compliance with industry standards. Lead efforts to secure infrastructure and applications, including patch management and access controls. Collaboration with Development and Operations Teams: Foster collaboration between development and operations teams, promoting a DevOps culture. Be the go-to person for resolving cross-functional infrastructure issues and improving the development process. Disaster Recovery and Business Continuity:Develop and maintain disaster recovery plans and procedures.Ensure business continuity in the event of system failures or other disruptions. Documentation and Knowledge Sharing: Create and maintain comprehensive documentation for configurations, processes, and best practices.Share knowledge and mentor junior team members. Technical Leadership and Innovation: Stay up-to-date with industry trends and emerging technologies.Lead efforts to introduce new tools and technologies that enhance DevOps practices. Problem Resolution and Troubleshooting: Be responsible for diagnosing and resolving complex issues related to infrastructure and deployments.Implement preventive measures to reduce recurring problems. Performance Optimization:Continuously improve system performance and resource utilization. Conduct capacity planning and scalability assessments. Incident Response: Lead incident response activities, including root cause analysis and remediation.Be available for on-call support as needed. Why Join Us ● Be a part of our growth story as we aim to take leadership position in international markets ● Opportunity to manage and lead global teams and channel partner network ● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing ● Healthy work/life balance offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support Show more Show less

About The Role The Administrative Coordinator will play a pivotal role in ensuring operational efficiency within our organization. As an Administrative Coordinator, you will be responsible for coordinating shipping logistics, managing travel arrangements, organizing events, overseeing tools and software access, addressing queries from key stakeholders, preparing expense reports, handling office supplies, systematically filing documents, and collaborating with the Accounts team on accounting. Your contribution will be essential in maintaining seamless administrative processes and supporting overall organizational productivity. What Describes You Best Bachelors of Commerce or equivalent (Strong background in Accounting) 1.5-3 years of experience in Office administration with involvement in Accounts Prior experience in Tech Company preferred Skills Excellent networking and resource mobilization skills Excellent Communication and Coordination skills Good organizational and time management skills Good negotiation skills Basic understanding of Excel Basic understanding of Banking and accounting Good Problem-solving skills Additional note : Must be open to travel/commute as necessary What will you Own The Administrative Coordinator will take the ownership of smooth operations by executing on required shipping, travel, events, stakeholder queries, expenses, supplies, documents, banking, software and device issues, and collaborating with the Accounts department. How Will You Spend Your Time At Eclat Providing Financial and Administrative Support: Managing expense reports, payroll management, handling bank- related tasks, employee entry-exit formalities, overseeing office supplies, and providing general administrative support. Handling Communication and Access Control: Managing operational communication, answering calls and emails on operations related queries, while also managing access control to tools and software. Vendor Management Coordinating Shipping and Logistics: Overseeing shipping processes for devices, onboarding kits, prizes, certificates and gifts. Managing Travel and Events: Arranging travel plans, accommodations, and scheduling in-house and external events. Continuously Improving Processes: Identifying opportunities for process enhancement, contributing to overall administrative efficiency. Why Join Us Be a part of our growth story as we aim to take leadership position in international markets Opportunity to manage and lead global teams and channel partner network Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing Healthy work/life balance offering wellbeing initiatives, parental leave, career development assistance, required work infrastructure support Skills:- Accounting, Office administration, Communication Skills, MS-Word and MS-Excel Show more Show less

About The Role We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude. We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers. What Describes You Best Bachelor of Engineering (preferred IT - CE background) 0-2 Years of prior experience in Customer Support Service Skills Good written and oral communication skills Excellent customer handling skills Experience with ticketing tools like Freshdesk,Zendesk Corporate emailing and documentationknowledge Knowledge of Excel, Word, and PowerPoint Experience in creating FAQs and building a knowledge base What will you Own? As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups. Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score. Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket. Why Join Us Be a part of our growth story as we aim to take a leadership position in international markets. Opportunity to manage and lead global teams and channel partner networks. Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing. Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support. Skills:- Customer Support and Customer Relationship Management (CRM) Show more Show less

About The Role We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude. We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers. What Describes You Best ● Bachelor of Engineering (preferred IT - CE background) ● 0-2 Years of prior experience in Customer Support Service Skills ● Good written and oral communication skills ● Excellent customer handling skills ● Experience with ticketing tools like Freshdesk,Zendesk ● Corporate emailing and documentationknowledge ● Knowledge of Excel, Word, and PowerPoint ● Experience in creating FAQs and building a knowledge base What will you Own? As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups. Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score. Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket. Why Join Us ● Be a part of our growth story as we aim to take a leadership position in international markets. ● Opportunity to manage and lead global teams and channel partner networks. ● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing. ● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support. Show more Show less