Technical Support Engineer

We're looking for a Technical Support Engineer who can troubleshoot, solve, and simplify. This is a client-facing role where clarity, speed, and technical depth matter. You’ll be the first line of support-helping users resolve issues, navigate product functionality, and ensure smooth day-to-day operations. If you enjoy solving real problems, working closely with users, and thrive under pressure, this role is for you. Key Responsibilities Provide timely, accurate, and friendly technical support via email, chat, or phone Diagnose, replicate, and troubleshoot technical issues across systems, software, or applications Collaborate with engineering/product teams to escalate complex bugs and follow through to resolution Document solutions, known issues, and standard procedures in internal knowledge bases Educate users by walking them through steps, providing resources, or training where needed Monitor system alerts, logs, and tickets to proactively identify recurring problems Contribute to continuous improvement by suggesting product or process enhancements What We’re Looking For 1–4 years of experience in technical/customer support roles (B2B or B2C) Strong problem-solving skills and the ability to think under pressure Familiarity with support tools like Zendesk, Freshdesk, Jira, or equivalent Solid understanding of basic networking, OS, browser, and software environments Clear written and verbal communication-you simplify the technical without dumbing it down Show more Show less