Experience: 2-3 years Compensation: 20 - 30L INR About Us At GigaML, we’re shaping the future of conversational AI, fully automating customer support to elite levels for enterprises. Our customers trust our agents to navigate complex, real-world conversations with clarity, accuracy, and scalability. We’ve deployed AI agents that resolve over 1 million support tickets monthly for one of our early customers alone. Now working with the most recognizable names in food delivery and crypto, we are gaining significant traction as a frontrunner in this space against our biggest competitors. We recently raised our Series A and are scaling rapidly across industries with long-term enterprise partnerships already in place. Why Join Us? Momentum: Be part of a team that’s achieved validation from both customers and investors Impact: Help us deliver reliable 24x7 support across time zones Growth: Gain deep exposure to production infrastructure and learn how high-velocity teams operate About the Role We’re hiring a Technical Support Engineer to handle real-time customer issues, triage production alerts, and maintain our support systems. This is a high-responsibility role where your attention to detail, responsiveness, and communication will help us deliver industry-leading support across global customers. What You’ll Do: Monitor incoming support tickets and production alerts Diagnose and triage customer issues, escalating to on-call engineers when needed Investigate root causes and help improve resolution documentation Own incident communication and keep customers informed with clear, timely updates Continuously improve monitoring, response workflows, and internal runbooks Partner with engineering and ops to improve system resilience and alerting quality Who You Are / Must-Haves: 2–3 years of experience in technical support, systems operations, or site reliability Bachelor’s degree in Computer Science or related technical field Strong problem-solving and communication skills Familiarity with AWS or other cloud infrastructure platforms Comfortable with logs, monitoring dashboards, and basic API tools Highly dependable and able to manage and own real-time incidents independently Interview Process Screening call w/ recruiting lead (20 min) Intro call w/ CEO (15 min) Technical interview on real-world troubleshooting and support workflows (45 min) Final Interview w/ Engineering Leadership (60 min)
Experience: 2-3 years Compensation: 20 - 30L INR About Us At GigaML, we’re shaping the future of conversational AI, fully automating customer support to elite levels for enterprises. Our customers trust our agents to navigate complex, real-world conversations with clarity, accuracy, and scalability. We’ve deployed AI agents that resolve over 1 million support tickets monthly for one of our early customers alone. Now working with the most recognizable names in food delivery and crypto, we are gaining significant traction as a frontrunner in this space against our biggest competitors. We recently raised our Series A and are scaling rapidly across industries with long-term enterprise partnerships already in place. Why Join Us? Momentum: Be part of a team that’s achieved validation from both customers and investors Impact: Help us deliver reliable 24x7 support across time zones Growth: Gain deep exposure to production infrastructure and learn how high-velocity teams operate About The Role We’re hiring a Technical Support Engineer to handle real-time customer issues, triage production alerts, and maintain our support systems. This is a high-responsibility role where your attention to detail, responsiveness, and communication will help us deliver industry-leading support across global customers. What You’ll Do: Monitor incoming support tickets and production alerts Diagnose and triage customer issues, escalating to on-call engineers when needed Investigate root causes and help improve resolution documentation Own incident communication and keep customers informed with clear, timely updates Continuously improve monitoring, response workflows, and internal runbooks Partner with engineering and ops to improve system resilience and alerting quality Who You Are / Must-Haves: 2–3 years of experience in technical support, systems operations, or site reliability Bachelor’s degree in Computer Science or related technical field Strong problem-solving and communication skills Familiarity with AWS or other cloud infrastructure platforms Comfortable with logs, monitoring dashboards, and basic API tools Highly dependable and able to manage and own real-time incidents independently Interview Process Screening call w/ recruiting lead (20 min) Intro call w/ CEO (15 min) Technical interview on real-world troubleshooting and support workflows (45 min) Final Interview w/ Engineering Leadership (60 min)
Experience: 2–3 years Compensation: 20–30L INR About Us At GigaML, we’re shaping the future of conversational AI, fully automating customer support to elite levels for enterprises. Our customers trust our agents to navigate complex, real-world conversations with clarity, accuracy, and scalability. We’ve deployed AI agents that resolve over 1 million support tickets monthly for one of our early customers alone. Now working with the most recognizable names in food delivery and crypto, we are gaining significant traction as a frontrunner in this space against our biggest competitors. Why Join Us? Momentum: Be part of a team that’s achieved validation from both customers and investors Impact: Help us deliver reliable 24x7 support across time zones Growth: Gain deep exposure to production infrastructure and learn how high-velocity teams operate About the Role We’re hiring a Technical Support Engineer to handle real-time customer issues, triage production alerts, and maintain our support systems. This is a high-responsibility role where your attention to detail, responsiveness, and communication will help us deliver industry-leading support across global customers. What You’ll Do Monitor incoming support tickets and production alerts Diagnose and triage customer issues, escalating to on-call engineers when needed Investigate root causes and help improve resolution documentation Own incident communication and keep customers informed with clear, timely updates Continuously improve monitoring, response workflows, and internal runbooks Partner with engineering and ops to improve system resilience and alerting quality Who You Are / Must-Haves 2–3 years of experience in technical support, systems operations, or site reliability Bachelor’s degree in Computer Science or related technical field Strong problem-solving and communication skills Familiarity with AWS or other cloud infrastructure platforms Knowledge of Azure Web Services and Kubernetes (Azure + GCP) Comfortable with logs, monitoring dashboards, and basic API tools Ability to quickly react and fix issues when they arise Deep knowledge of networking/TCP/IP (a strong plus) Knowledge of LiveKit (bonus) Highly dependable and able to manage and own real-time incidents independently Interview Process Screening call with recruiting lead (20 min) Intro call with CEO (15 min) Technical interview on real-world troubleshooting and support workflows (45 min) Final interview with Engineering Leadership (60 min)
Experience: 2–3 years Compensation: 20–30L INR About Us At GigaML, we’re shaping the future of conversational AI, fully automating customer support to elite levels for enterprises. Our customers trust our agents to navigate complex, real-world conversations with clarity, accuracy, and scalability. We’ve deployed AI agents that resolve over 1 million support tickets monthly for one of our early customers alone. Now working with the most recognizable names in food delivery and crypto, we are gaining significant traction as a frontrunner in this space against our biggest competitors. Why Join Us? Momentum: Be part of a team that’s achieved validation from both customers and investors Impact: Help us deliver reliable 24x7 support across time zones Growth: Gain deep exposure to production infrastructure and learn how high-velocity teams operate About the Role We’re hiring a Technical Support Engineer to handle real-time customer issues, triage production alerts, and maintain our support systems. This is a high-responsibility role where your attention to detail, responsiveness, and communication will help us deliver industry-leading support across global customers. This role requires hands-on Python coding You’ll be writing scripts, debugging, and automating workflows as part of your daily work. If you don’t have coding experience, this role will not be a fit. What You’ll Do Monitor incoming support tickets and production alerts Diagnose and triage customer issues, escalating to on-call engineers when needed Write Python scripts and automation tools to troubleshoot, monitor, and improve workflows Investigate root causes and help improve resolution documentation Own incident communication and keep customers informed with clear, timely updates Continuously improve monitoring, response workflows, and internal runbooks Partner with engineering and ops to improve system resilience and alerting quality Who You Are / Must-Haves 2–3 years of experience in technical support, systems operations, or site reliability Bachelor’s degree in Computer Science or related technical field Strong problem-solving and communication skills Hands-on Python coding experience (must-have) Cloud/infra knowledge: AWS + familiarity with Azure Comfortable with logs, monitoring dashboards, and basic API tools Ability to quickly react and fix issues when they arise Highly dependable, trustworthy, and able to manage real-time incidents independently Bonus Points Experience with Kubernetes Deep knowledge of networking/TCP/IP (we’ve had network-related issues before) Knowledge of GCP Experience with LiveKit Interview Process Screening call with recruiting lead (20 min) Intro call with CEO (15 min) Technical interview on real-world troubleshooting and support workflows (45 min) Final interview with Engineering Leadership (60 min)
Location: Remote Experience: 5+ years Salary: 1 - 1.1 Crore INR Offers Equity About Us At GigaML, we’re shaping the future of conversational AI, fully automating customer support to elite levels for enterprises with a lean team of engineers. Our customers trust our agents to navigate complex, real-world conversations with clarity, accuracy and scalability. We've deployed AI agents that resolve over 1 million support tickets monthly for one of our early customers alone. Now working with the most recognizable names in food delivery and crypto, we are gaining significant traction as a frontrunner in this space against our biggest competitors. With multi-year contracts secured across several industries and a large Series A round that recently closed with investors such as Y-Combinator and Nexus VP, we’re on track to power the next trillion voice interactions. Why Join Us? Momentum: Be a part of a team that has seen validation from both customers and investors alike Ownership: Be a key contributor to cutting-edge ML projects transforming industries and influence the company’s technical direction Growth: Develop yourself alongside top-tier engineers and Founders About The Role We’re seeking a seasoned Senior Backend Engineer with hands-on experience in building processes & infrastructure. You should take pride in your work and write high-quality, scalable code. If you thrive in a fast-paced, high-ownership environment, we want to hear from you. What You’ll Do: Ship and Own Products: Rapidly contribute to our products, eventually owning your own product or product lines. Design Scalable Solutions: Crafting systems that remain fast, reliable, and secure as we grow while owning key backend & infrastructure projects. Translate Vision into Launches: Partner with founders and cross-functional teams to turn big ideas into clear plans, drive sprints, and land high-impact releases. Technical Leadership: Drive technical decisions and architecture design, shaping the foundation of our solutions. Who You Are / Must-Haves: Exceptional Engineer Backend: Strong experience in Python (Django experience is a plus) Cloud: Proficient with AWS or Google Cloud Scalability: Familiarity with Kubernetes and Docker is a plus Entrepreneurial: Preference for candidates with experience at successful startups — former founders are especially valued Seasoned: 5+ years of hands-on engineering experience with roles in leadership Strong Background: Degree from a top-tier engineering program Interview Process Screening call w/ recruiting lead (20 min) Intro call w/ Founding Engineer (15 min) Live coding round w/ Founding Engineer (1 hr) Work Trial (full day) Compensation Range: ₹1Cr - ₹1.1Cr
Experience: 2-3 years Compensation: 20 - 30L INR About Us At GigaML, we’re shaping the future of conversational AI, fully automating customer support to elite levels for enterprises. Our customers trust our agents to navigate complex, real-world conversations with clarity, accuracy, and scalability. We’ve deployed AI agents that resolve over 1 million support tickets monthly for one of our early customers alone. Now working with the most recognizable names in food delivery and crypto, we are gaining significant traction as a frontrunner in this space against our biggest competitors. We recently raised our Series A and are scaling rapidly across industries with long-term enterprise partnerships already in place. Why Join Us? Momentum: Be part of a team that’s achieved validation from both customers and investors Impact: Help us deliver reliable 24x7 support across time zones Growth: Gain deep exposure to production infrastructure and learn how high-velocity teams operate About The Role We’re hiring a Technical Support Engineer to handle real-time customer issues, triage production alerts, and maintain our support systems. This is a high-responsibility role where your attention to detail, responsiveness, and communication will help us deliver industry-leading support across global customers. What You’ll Do: Monitor incoming support tickets and production alerts Diagnose and triage customer issues, escalating to on-call engineers when needed Investigate root causes and help improve resolution documentation Own incident communication and keep customers informed with clear, timely updates Continuously improve monitoring, response workflows, and internal runbooks Partner with engineering and ops to improve system resilience and alerting quality Who You Are / Must-Haves: 2–3 years of experience in technical support, systems operations, or site reliability Bachelor’s degree in Computer Science or related technical field Strong problem-solving and communication skills Familiarity with AWS or other cloud infrastructure platforms Comfortable with logs, monitoring dashboards, and basic API tools Highly dependable and able to manage and own real-time incidents independently Interview Process Screening call w/ recruiting lead (20 min) Intro call w/ CEO (15 min) Technical interview on real-world troubleshooting and support workflows (45 min) Final Interview w/ Engineering Leadership (60 min)