Technical Support Engineer

Experience:

Compensation:

About Us

At GigaML, we’re shaping the future of conversational AI, fully automating customer support to elite levels for enterprises.

Our customers trust our agents to navigate complex, real-world conversations with clarity, accuracy, and scalability. We’ve deployed AI agents that resolve over 1 million support tickets monthly for one of our early customers alone. Now working with the most recognizable names in food delivery and crypto, we are gaining significant traction as a frontrunner in this space against our biggest competitors.

Why Join Us?

• Momentum:

  Be part of a team that’s achieved validation from both customers and investors

• Impact:

  Help us deliver reliable 24x7 support across time zones

• Growth:

  Gain deep exposure to production infrastructure and learn how high-velocity teams operate

About the Role

We’re hiring a Technical Support Engineer to handle real-time customer issues, triage production alerts, and maintain our support systems. This is a high-responsibility role where your attention to detail, responsiveness, and communication will help us deliver industry-leading support across global customers.

This role requires hands-on Python coding You’ll be writing scripts, debugging, and automating workflows as part of your daily work. If you don’t have coding experience, this role will not be a fit.

What You’ll Do

• Monitor incoming support tickets and production alerts
• Diagnose and triage customer issues, escalating to on-call engineers when needed
• Write Python scripts and automation tools to troubleshoot, monitor, and improve workflows
• Investigate root causes and help improve resolution documentation
• Own incident communication and keep customers informed with clear, timely updates
• Continuously improve monitoring, response workflows, and internal runbooks
• Partner with engineering and ops to improve system resilience and alerting quality

Who You Are / Must-Haves

• 2–3 years of experience in technical support, systems operations, or site reliability
• Bachelor’s degree in Computer Science or related technical field
• Strong problem-solving and communication skills
• Hands-on Python coding experience (must-have)
• Cloud/infra knowledge: AWS + familiarity with Azure
• Comfortable with logs, monitoring dashboards, and basic API tools
• Ability to quickly react and fix issues when they arise
• Highly dependable, trustworthy, and able to manage real-time incidents independently

Bonus Points

• Experience with Kubernetes
• Deep knowledge of networking/TCP/IP (we’ve had network-related issues before)
• Knowledge of GCP
• Experience with LiveKit

Interview Process

1. Screening call with recruiting lead (20 min)
2. Intro call with CEO (15 min)
3. Technical interview on real-world troubleshooting and support workflows (45 min)
4. Final interview with Engineering Leadership (60 min)