Technical Support Engineer

Experience:

Compensation:

About Us

Why Join Us?

• Momentum: Be part of a team that’s achieved validation from both customers and investors
• Impact: Help us deliver reliable 24x7 support across time zones
• Growth: Gain deep exposure to production infrastructure and learn how high-velocity teams operate
  

About The Role

What You’ll Do:

• Monitor incoming support tickets and production alerts
• Diagnose and triage customer issues, escalating to on-call engineers when needed
• Investigate root causes and help improve resolution documentation
• Own incident communication and keep customers informed with clear, timely updates
• Continuously improve monitoring, response workflows, and internal runbooks
• Partner with engineering and ops to improve system resilience and alerting quality
  

Who You Are / Must-Haves:

• 2–3 years of experience in technical support, systems operations, or site reliability
• Bachelor’s degree in Computer Science or related technical field
• Strong problem-solving and communication skills
• Familiarity with AWS or other cloud infrastructure platforms
• Comfortable with logs, monitoring dashboards, and basic API tools
• Highly dependable and able to manage and own real-time incidents independently
  

Interview Process

• Screening call w/ recruiting lead (20 min)
• Intro call w/ CEO (15 min)
• Technical interview on real-world troubleshooting and support workflows (45 min)
• Final Interview w/ Engineering Leadership (60 min)