Allyis

What You Will Do: Lead a team providing excellent marketing operations activities to support our client. Help the team achieve success by mentoring and coaching. Work with stakeholder teams to define their strategies. Help intake complex requirements from stakeholder teams to achieve business outcomes. Work with the various operations teams to coordinate activities. Maintain relationships with stakeholders by building and sharing ongoing reports regarding performance in weekly or monthly syncs. On a monthly/quarterly basis, provide written performance reports and discuss those results with client stakeholders. Track volume of work coming to the team. Keep stakeholders informed on services delivered so they can manage communication with their teams. Schedule and participate in regular meetings with customers to ensure they are satisfied and to address escalations. Collaborate with our internal governance team to prepare and maintain standard operating procedures for activities carried out and identify areas of improvement in the process. Support team by analyzing information. Respond promptly to customer inquiries. Be responsible for data accuracy and effectiveness. What You Will Bring: At least 5 years of professional experience in a relevant position Experience with marketing operations and tactics used. Intermediate-level proficiency with Microsoft Office products. Excellent verbal and written communication. Strong attention to detail and time management skills. The ability to work in a fast-paced environment with quick turnaround times and hard deadlines. Ability to collaborate with cross functional teams to meet stakeholder needs Who You Are: Detailed oriented. You can follow a process and maintain focus on all details to ensure quality execution. Well-rounded professional. You have amazing communication and organizational skills along with high EQ. Self-sufficient. You get stuff done, you are able to work with little direct supervision but know when to ask for help. Collaborative to the core. Demonstrated ability to work in a team environment, as a leader and member. Adaptable. Change happens at lightning speed; you are flexible, enjoy challenge, and get behind new ideas.

What You Will Do: Support and handle finance/purchase order tasks. Understand purchase order scopes, requirements & SLAs and communicate it to stakeholders. Track volume of work coming to the team. Keeps stakeholders informed on services delivered so they can manage communication with their teams. Escalate information of delays of purchase orders. Prepare purchasing reports related to the validation of information, delivery status of POs, delay reasons for purchase orders, and solicit feedback. Collect, monitor, and validate PO information. Schedule and participate in regular meetings with customers to ensure they are satisfied and to address escalations. Maintain relationships with stakeholders through weekly or monthly syncs. Collaborate with our internal governance team to prepare and maintain standard operating procedures for activities carried out and identify areas of improvement in the process. Support team by analyzing information. Respond promptly to customer inquiries. Be responsible for data accuracy and effectiveness. Mentor the new personnel in the team to perform their duties and achieve objectives of the team. What You Will Bring: At least 3 years of professional experience in a relevant position At least 1 year in client management or client facing roles. Understanding of Marketing operations and the end-to-end cycle for purchase orders Solid understanding financial and business compliance rules. Intermediate-level proficiency with Microsoft Office products. Excellent verbal and written communication. Fantastic customer service background with a can-do attitude. Strong attention to detail and time management skills. The ability to work in a fast-paced environment with quick turnaround times and hard deadlines. Ability to collaborate with cross functional teams to meet stakeholder needs Who You Are: Detailed oriented. You can follow a process and maintain focus on all details to ensure quality execution. Well-rounded professional. You have amazing communication and organizational skills along with high EQ. Self-sufficient. You get stuff done, you are able to work with little direct supervision but know when to ask for help. Collaborative to the core. Demonstrated ability to work in a team environment, as a leader and member. Adaptable. Change happens at lightning speed; you are flexible, enjoy challenge, and get behind new ideas.

What You Will Do: Understand purchase order scope, requirements & SLAs and communicate it to stakeholders. Managing PO activities such as creation, change or maintenance, Single Payment Request (SPR), and proof of execution (POE) upload. Formalize all required documents (Statement of work, joint marketing agreement, sponsorship agreement, change order form) Secure Legal approval with the respective team. Follow up with finance teams with the PO accrual processing. Process post PO submission tasks like documenting POE, submitting invoices, following up on invoice approvals. Track and Report volume of work coming in the queue. Maintain relationships with stakeholders through weekly or monthly syncs. Collaborate with our internal governance team to prepare and maintain standard operating procedures for activities carried out and identify areas of improvement in the process. Work on any additional tasks as per business requirements. What You Will Bring: At least 1 year of professional experience in a relevant position. Understanding of the end-to-end cycle for purchase orders Intermediate-level proficiency with Microsoft Office products. Excellent verbal and written communication. Strong attention to detail and time management skills. The ability to work in a fast-paced environment with quick turnaround times and hard deadlines. Ability to collaborate with cross functional teams to meet stakeholder needs Who You Are: Detailed oriented. You can follow a process and maintain focus on all details to ensure quality execution. Well-rounded professional. You have amazing communication and organizational skills along with high EQ. Self-sufficient. You get stuff done, you are able to work with little direct supervision but know when to ask for help. Collaborative to the core. Demonstrated ability to work in a team environment, as a leader and member. Adaptable. Change happens at lightning speed; you are flexible, enjoy challenge, and get behind new ideas.pertise, previous job experience, or relevant certifications.

What You Will Do: Encode email messages in marketing automation software. Ensure messages are sent in proper form and template, adhering to all Microsoft brand and style guidelines for email marketing campaigns. Adhere to all accessibility standards (MAS) when encoding all emails, including testing with standard accessibility checking tools. Create email marketing campaigns in marketing automation software to promote products or services. Ensure emails are delivered properly to target audiences. Develop innovative email marketing techniques to increase sales and revenue. Implement the best email marketing technologies and techniques to ensure high deliverability.[GL1] What You Will Bring: At least 3 years with email/CRM/marketing automation tools Intermediate-level proficiency with Microsoft Office products. Excellent verbal and written communication. Strong attention to detail and time management skills. The ability to work in a fast-paced environment with quick turnaround times and hard deadlines. Ability to collaborate with cross functional teams to meet stakeholder needs Who You Are: You know what accessibility is and know how to adhere to those standards You have an eye for detail (is that font color #000000 or a really dark blue?) You always QA emails before sending them for approval You are process-oriented and highly attentive to detail You are a fast and efficient contributor who has the ability to work on a deadline You have a high-caliber output ethic [GL1]Missing the coaching elements and SME project elements.

What You Will Do: Understand purchase order scope, requirements & SLAs and communicate it to stakeholders. Managing PO activities such as creation, change or maintenance, Single Payment Request (SPR), and proof of execution (POE) upload. Formalize all required documents (Statement of work, joint marketing agreement, sponsorship agreement, change order form) Secure Legal approval with the respective team. Follow up with finance teams with the PO accrual processing. Process post PO submission tasks like documenting POE, submitting invoices, following up on invoice approvals. Track and Report volume of work coming in the queue. Maintain relationships with stakeholders through weekly or monthly syncs. Collaborate with our internal governance team to prepare and maintain standard operating procedures for activities carried out and identify areas of improvement in the process. Share expertise with the new hires in the team to perform their duties and achieve objectives. Work on any additional tasks as per business requirements. What You Will Bring: At least 3 years of professional experience in a relevant position. Understanding of the end-to-end cycle for purchase orders Intermediate-level proficiency with Microsoft Office products. Excellent verbal and written communication. Strong attention to detail and time management skills. The ability to work in a fast-paced environment with quick turnaround times and hard deadlines. Ability to collaborate with cross functional teams to meet stakeholder needs Who You Are: Detailed oriented. You can follow a process and maintain focus on all details to ensure quality execution. Well-rounded professional. You have amazing communication and organizational skills along with high EQ. Self-sufficient. You get stuff done, you are able to work with little direct supervision but know when to ask for help. Collaborative to the core. Demonstrated ability to work in a team environment, as a leader and member. Adaptable. Change happens at lightning speed; you are flexible, enjoy challenge, and get behind new ideas.

What You Will Do: Project management of new service deployments and new customer onboarding processes from a service delivery perspective. Work in coordination with PMO team on new projects and develop end-to-end project docs for project launches in delivery hubs. Point of contact for service delivery launches and own timely communication on key milestones, risks, etc. Work with an infrastructure team on request forms and reporting requirements. Maintenance of assigned Global Service Delivery Documents (i.e. Service Delivery Manual or Tracking Guidance). Process/project management support of large-scaled escalations. Ensure the internally built tool requirements are updated based on changes to implemented processes. Manage process improvement exercises (as directed) to save costs and resources and improve the quality of the output (process re-engineering capabilities). What You Will Bring: At least 3 years of professional experience in a relevant position Experience with project and process management. Intermediate-level proficiency with Microsoft Office products. Excellent verbal and written communication. Strong attention to detail and time management skills. The ability to work in a fast-paced environment with quick turnaround times and hard deadlines. Ability to collaborate with cross functional teams to meet stakeholder needs Who You Are: Detailed oriented. You can follow a process and maintain focus on all details to ensure quality execution. Well-rounded professional. You have amazing communication and organizational skills along with high EQ. Self-sufficient. You get stuff done, you are able to work with little direct supervision but know when to ask for help. Collaborative to the core. Demonstrated ability to work in a team environment, as a leader and member. Adaptable. Change happens at lightning speed; you are flexible, enjoy challenge, and get behind new ideas.

What You Will Do: Lead a team providing excellent marketing operations activities to support our client. Help the team achieve success by mentoring and coaching. Work with stakeholder teams to define their strategies. Help intake complex requirements from stakeholder teams to achieve business outcomes. Work with the various operations teams to coordinate activities. Maintain relationships with stakeholders by building and sharing ongoing reports regarding performance in weekly or monthly syncs. On a monthly/quarterly basis, provide written performance reports and discuss those results with client stakeholders. Track volume of work coming to the team. Keep stakeholders informed on services delivered so they can manage communication with their teams. Schedule and participate in regular meetings with customers to ensure they are satisfied and to address escalations. Collaborate with our internal governance team to prepare and maintain standard operating procedures for activities carried out and identify areas of improvement in the process. Support team by analyzing information. Respond promptly to customer inquiries. Be responsible for data accuracy and effectiveness. What You Will Bring: At least 2 years of professional experience in a relevant position Experience with marketing operations and tactics used. Intermediate-level proficiency with Microsoft Office products. Excellent verbal and written communication. Strong attention to detail and time management skills. The ability to work in a fast-paced environment with quick turnaround times and hard deadlines. Ability to collaborate with cross functional teams to meet stakeholder needs Who You Are: Detailed oriented. You can follow a process and maintain focus on all details to ensure quality execution. Well-rounded professional. You have amazing communication and organizational skills along with high EQ. Self-sufficient. You get stuff done, you are able to work with little direct supervision but know when to ask for help. Collaborative to the core. Demonstrated ability to work in a team environment, as a leader and member. Adaptable. Change happens at lightning speed; you are flexible, enjoy challenge, and get behind new ideas.

What You Will Do: Encode email messages using marketing automation software. Ensure messages are sent in proper form and template, adhering to all Microsoft brand and style guidelines for email marketing campaigns. Adhere to all accessibility standards (MAS) when encoding all emails, including testing with standard accessibility checking tools. Create email marketing campaigns in marketing automation software to promote products or services. Ensure emails are delivered properly to target audiences. What You Will Bring: At least 1 year of experience with email/CRM/marketing automation tools Intermediate-level proficiency with Microsoft Office products. Excellent verbal and written communication. Strong attention to detail and time management skills. The ability to work in a fast-paced environment with quick turnaround times and hard deadlines. Ability to collaborate with cross functional teams to meet stakeholder needs Who You Are: You know what accessibility guidelines are and know how to adhere to those standards You always QA emails before sending them for approval You are process-oriented and highly attentive to detail You can evaluate a broad set of templates and build a library of approved code for the team to use You are a fast and efficient contributor who has the ability to work on a deadline You have a high-caliber output ethic

Allyis India Pvt. Ltd. is looking for Program manager to join our dynamic team and embark on a rewarding career journey Oversee and manage multiple projects within a program Ensure alignment with organizational goals and objectives Coordinate teams, budgets, and timelines Monitor progress and report to stakeholders

Allyis India Pvt. Ltd. is looking for .Net Developer to join our dynamic team and embark on a rewarding career journey A Net developer is responsible for designing, developing, and maintaining applications using the Net framework The job duties may include: Designing and developing software applications using C#, ASP NET, and other Net technologies Collaborating with cross-functional teams to define, design, and ship new features Debugging and fixing software issues in a timely manner Writing clean, efficient, and well-documented code Ensuring software security and data protection Participating in code reviews and testing to ensure software quality Staying up-to-date with emerging trends and technologies in Net development Requirements for this role typically include: Strong knowledge of Net framework, C#, ASP NET, and related technologies Experience with software development, debugging, and testing Knowledge of Agile software development methodologies Good problem-solving and analytical skills Excellent written and verbal communication skills

Role: Technical Support Engineer. Job Description: What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Qualifications: Qualification & Experience Must have bachelor’s degree in computer science or related field (or equivalent degree and experience) 2+ years experience working as a developer on the skills mentioned in the Skills Section. Having customer facing technical support (Web based products or e-commerce preferred) is an advantage. In order to be successful in this role, we need someone who has: · Working knowledge of the components in a web applications stack. · AngularJS framework knowledge · Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML · Must have basic object-oriented programming skills (Java strongly preferred) · Good to have basic understanding of SQL. · Strong troubleshooting/root cause isolation skills · Demonstrated creative problem-solving approach and strong analytical skills · Must be proficient with analyzing log files and standard debugging concept. · Experience providing web development is highly desirable. · Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management. · Excellent communication skills (verbal and written). Preferred Skills (Great to have) · Previous experience working with the ServiceNow platform (As a ServiceNow Developer / Client Scripts, UI Policies/Actions/Pages/Scripts/Macros ) · Experience with configuring Virtual Agent and Agent Workspace. · Understanding of bootstrap framework · Understanding of message communication protocols. · Working understanding of JavaScript · Familiarity with Eclipse IDE · Previous experience in software development(or) software consulting. · Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable. · Experience providing SaaS support is desirable.

Job Title Service Management -Tech Support Engineer Duties Qualification & Experience: · Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience) · 2+ years providing customer facing technical support (Web based products or e-commerce preferred) · 2+ years of ServiceNow Development/Admin Experience is mandate In order to be successful in this role, we need someone who has: · Demonstrated creative problem-solving approach and strong analytical skills · Must be proficient with analyzing log files and standard debugging concept. · Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management. · Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals) · Experience troubleshooting web application · Experience in troubleshooting Java Script Code. · Excellent communication skills (verbal and written) Skills Advantageous skills · Previous experience in ITSM Implementation · Experience providing SaaS support is desirable. Education Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience) 2+ years providing customer facing technical support (Web based products or e-commerce preferred) 2+ years of ServiceNow Development/Admin Experience is mandate

Job Title: Customer Support Representative Role and responsibilities What you get to do in this role: Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner. You will be escalating to internal or external support resources and Subject Matter Experts when necessary. You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or walk-through. Identify self-service documentation gaps and create Knowledge Base Articles to help the customer. You will provide support for ServiceNow customers by managing multiple cases daily. You will assist peers with their cases. You will participate in User Acceptance Testing (UAT). Section 4: Mandatory Requirements To be successful in this role, we need someone who has: Any IT or Engineering graduates from a recognized university. Technical background and an ability to learn and absorb technology quickly. Great written and verbal communication skills Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis. The ability to communicate effectively with people at all levels. The ability to have difficult conversations with customers. The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem. Basic understanding of ITIL Skills and business processes. 3 - 5 years working within an IT environment The ability to work as part of a team and on their own initiative. Section 5: Desired requirements A good understanding of the ServiceNow platform is an advantage Experience with using and troubleshooting SaaS applications.

Job Title: Customer Support Representative Role and responsibilities What you get to do in this role: Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner. You will be escalating to internal or external support resources and Subject Matter Experts when necessary. You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or walk-through. Identify self-service documentation gaps and create Knowledge Base Articles to help the customer. You will provide support for ServiceNow customers by managing multiple cases daily. You will assist peers with their cases. You will participate in User Acceptance Testing (UAT). Section 4: Mandatory Requirements To be successful in this role, we need someone who has: Any IT or Engineering graduates from a recognized university. Technical background and an ability to learn and absorb technology quickly. Great written and verbal communication skills Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis. The ability to communicate effectively with people at all levels. The ability to have difficult conversations with customers. The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem. Basic understanding of ITIL Skills and business processes. 3 - 5 years working within an IT environment The ability to work as part of a team and on their own initiative. Section 5: Desired requirements A good understanding of the ServiceNow platform is an advantage Experience with using and troubleshooting SaaS applications. Show more Show less

As a Service Management - Tech Support Engineer, you will be responsible for providing customer-facing technical support, particularly for web-based products or e-commerce. The role requires a Bachelor's degree in Computer Science or a related field, or equivalent experience. Additionally, having at least 2 years of experience in customer-facing technical support is essential, with a preference for experience in ServiceNow Development/Administration. To excel in this position, you should possess a demonstrated creative problem-solving approach, strong analytical skills, and proficiency in analyzing log files and standard debugging concepts. Familiarity with incident management, knowledgebase, defect & escalation management tools and practices is crucial. Previous experience with the ServiceNow platform, including Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals, is highly desirable. Moreover, the successful candidate will have experience troubleshooting web applications and JavaScript code. Excellent communication skills, both verbal and written, are essential for this role. Additionally, advantageous skills include previous experience in ITSM implementation and providing SaaS support. In terms of education, a Bachelor's degree in Computer Science or a related field, or equivalent experience, is necessary, along with at least 2 years of experience in customer-facing technical support for web-based products or e-commerce. Furthermore, a minimum of 2 years of ServiceNow Development/Administration experience is mandatory.,

As a Technical Support Engineer at our company, you will play a crucial role in resolving technical cases created by our customers who seek assistance with understanding or troubleshooting unexpected behaviors or have technical queries related to the ServiceNow software and platform. Your commitment to providing exceptional customer support experiences will be paramount. Utilizing your skills in building trust, demonstrating empathy, and excellent communication, you will address customer questions and resolve issues through various channels including web, chat, email, case updates, and direct telephone support. A deep understanding of the ServiceNow platform and its core functionalities will be essential. You will employ various diagnostic tools to isolate the root cause of issues and diligently manage and resolve challenging cases assigned to you. In more complex scenarios, you may need to collaborate with additional teams for assistance, highlighting the importance of creative problem-solving, a collaborative mindset, and flexibility for your success. Furthermore, your role will involve providing valuable input across different business units to drive process and product improvements based on your unique perspective gained from resolving technical issues for customers. Qualifications: - Bachelor's degree in computer science or a related field is required (or equivalent degree and experience). - Minimum of 2 years of experience as a developer working on the skills mentioned in the Skills Section. - Previous experience in customer-facing technical support, preferably with web-based products or e-commerce, is advantageous. To excel in this role, you should have: - Proficiency in the components of a web application stack. - Knowledge of the AngularJS framework. - Experience with dynamic HTML components such as AJAX, JavaScript, CSS, XML, HTML, and XHTML. - Basic object-oriented programming skills, with Java proficiency strongly preferred. - Basic understanding of SQL is a plus. - Strong troubleshooting and root cause isolation skills. - Demonstrated creative problem-solving abilities and strong analytical skills. - Proficiency in analyzing log files and standard debugging concepts. - Experience in providing web development is highly desirable. - Familiarity with incident management, knowledge base, defect, and escalation management tools and practices. - Excellent verbal and written communication skills. Preferred Skills: - Previous experience working with the ServiceNow platform, such as a ServiceNow Developer handling Client Scripts, UI Policies/Actions/Pages/Scripts/Macros. - Experience with configuring Virtual Agent and Agent Workspace. - Understanding of the bootstrap framework. - Knowledge of message communication protocols. - Working understanding of JavaScript. - Familiarity with Eclipse IDE. - Previous experience in software development or software consulting. - Experience in providing SaaS support is desirable. If you meet the qualifications and possess the required skills, we look forward to having you join our team as a Technical Support Engineer to contribute to our customers" success and drive continuous improvement in our products and services.,