Process Excellence Specialist

Job Description

What You Will Do: Project management of new service deployments and new customer onboarding processes from a service delivery perspective. Work in coordination with PMO team on new projects and develop end-to-end project docs for project launches in delivery hubs. Point of contact for service delivery launches and own timely communication on key milestones, risks, etc. Work with an infrastructure team on request forms and reporting requirements. Maintenance of assigned Global Service Delivery Documents (i.e. Service Delivery Manual or Tracking Guidance). Process/project management support of large-scaled escalations. Ensure the internally built tool requirements are updated based on changes to implemented processes. Manage process improvement exercises (as directed) to save costs and resources and improve the quality of the output (process re-engineering capabilities). What You Will Bring: At least 3 years of professional experience in a relevant position Experience with project and process management. Intermediate-level proficiency with Microsoft Office products. Excellent verbal and written communication. Strong attention to detail and time management skills. The ability to work in a fast-paced environment with quick turnaround times and hard deadlines. Ability to collaborate with cross functional teams to meet stakeholder needs Who You Are: Detailed oriented. You can follow a process and maintain focus on all details to ensure quality execution. Well-rounded professional. You have amazing communication and organizational skills along with high EQ. Self-sufficient. You get stuff done, you are able to work with little direct supervision but know when to ask for help. Collaborative to the core. Demonstrated ability to work in a team environment, as a leader and member. Adaptable. Change happens at lightning speed; you are flexible, enjoy challenge, and get behind new ideas.