Service Delivery Planner in Budget and Activity Planning

Job Description

What You Will Do: Support and handle finance/purchase order tasks. Understand purchase order scopes, requirements & SLAs and communicate it to stakeholders. Track volume of work coming to the team. Keeps stakeholders informed on services delivered so they can manage communication with their teams. Escalate information of delays of purchase orders. Prepare purchasing reports related to the validation of information, delivery status of POs, delay reasons for purchase orders, and solicit feedback. Collect, monitor, and validate PO information. Schedule and participate in regular meetings with customers to ensure they are satisfied and to address escalations. Maintain relationships with stakeholders through weekly or monthly syncs. Collaborate with our internal governance team to prepare and maintain standard operating procedures for activities carried out and identify areas of improvement in the process. Support team by analyzing information. Respond promptly to customer inquiries. Be responsible for data accuracy and effectiveness. Mentor the new personnel in the team to perform their duties and achieve objectives of the team. What You Will Bring: At least 3 years of professional experience in a relevant position At least 1 year in client management or client facing roles. Understanding of Marketing operations and the end-to-end cycle for purchase orders Solid understanding financial and business compliance rules. Intermediate-level proficiency with Microsoft Office products. Excellent verbal and written communication. Fantastic customer service background with a can-do attitude. Strong attention to detail and time management skills. The ability to work in a fast-paced environment with quick turnaround times and hard deadlines. Ability to collaborate with cross functional teams to meet stakeholder needs Who You Are: Detailed oriented. You can follow a process and maintain focus on all details to ensure quality execution. Well-rounded professional. You have amazing communication and organizational skills along with high EQ. Self-sufficient. You get stuff done, you are able to work with little direct supervision but know when to ask for help. Collaborative to the core. Demonstrated ability to work in a team environment, as a leader and member. Adaptable. Change happens at lightning speed; you are flexible, enjoy challenge, and get behind new ideas.