Service Delivery Planner

Job Description

What You Will Do: Lead a team providing excellent marketing operations activities to support our client. Help the team achieve success by mentoring and coaching. Work with stakeholder teams to define their strategies. Help intake complex requirements from stakeholder teams to achieve business outcomes. Work with the various operations teams to coordinate activities. Maintain relationships with stakeholders by building and sharing ongoing reports regarding performance in weekly or monthly syncs. On a monthly/quarterly basis, provide written performance reports and discuss those results with client stakeholders. Track volume of work coming to the team. Keep stakeholders informed on services delivered so they can manage communication with their teams. Schedule and participate in regular meetings with customers to ensure they are satisfied and to address escalations. Collaborate with our internal governance team to prepare and maintain standard operating procedures for activities carried out and identify areas of improvement in the process. Support team by analyzing information. Respond promptly to customer inquiries. Be responsible for data accuracy and effectiveness. What You Will Bring: At least 2 years of professional experience in a relevant position Experience with marketing operations and tactics used. Intermediate-level proficiency with Microsoft Office products. Excellent verbal and written communication. Strong attention to detail and time management skills. The ability to work in a fast-paced environment with quick turnaround times and hard deadlines. Ability to collaborate with cross functional teams to meet stakeholder needs Who You Are: Detailed oriented. You can follow a process and maintain focus on all details to ensure quality execution. Well-rounded professional. You have amazing communication and organizational skills along with high EQ. Self-sufficient. You get stuff done, you are able to work with little direct supervision but know when to ask for help. Collaborative to the core. Demonstrated ability to work in a team environment, as a leader and member. Adaptable. Change happens at lightning speed; you are flexible, enjoy challenge, and get behind new ideas.