Responsibilities: * Manage customer queries via phone, email & chat * Maintain high NPS score through exceptional service * Uphold company values & policies at all times * Handle customer requests with empathy & efficiency
Roles and Responsibilities Facilities Management Ensure smooth operation and maintenance of all building systems including Electrical panels, UPS, DG sets, and lighting Plumbing and drainage systems HVAC systems and indoor air quality Elevators, fire safety systems, CCTV and security systems Interiors, furniture, workstations, chairs, carpets, partitions IT infrastructure including server racks & switches Schedule and oversee preventive maintenance (PPM) plans for MEP equipment and all company assets to ensure they are in top condition Manage AMCs and service providers for HVAC, DG, UPS, Electrical, Elevators, Safety systems, Plumbing systems etc Support operations team in delivering uninterrupted services across locations and to resolve any issues relating to interiors, MEP, modifications etc Ensure adherence to statutory and compliance requirements (fire, safety audits, etc.) Handle complaints/tickets from clients or operations and ensure timely rectification Manage team of Multi-skilled technicians to execute simple repairs Troubleshoot and resolve any critical failures to building infrastructure and co-ordinate with specialized consultants / vendors to ensure timely resolution Maintain facility management logs, electricity & water consumption across centres, suggest ways to optimize consumption Maintain database of latest as-built drawings and technical specifications of all centers Project Management and Execution Responsible for different types of internal projects: Repair, maintenance & upgradation projects for common infrastructure Interior fit-out modifications as required by clients Delivering projects on time, within budget & as per quality standards Hands on leadership of subcontractors, designers & consultants to execute projects Highlight & resolve design, execution & all other co-ordination issues Co-ordinate closely with cross functional teams (sales, operations, design, management) as required Project Planning, Estimation and Billing Estimate entire scope of work, costs of modification, timelines and project plan Preparation of drawings, estimates and BOQ Co-ordinate issue of Work Orders Preparation of running bills, verification and reconciliation of site measurements against progress. Track estimated vs actual costs Track delays and variation in schedule Co-ordinate with finance for release of payments based on certification Suggest value engineering opportunities Vendor development & Procurement Identify new Vendors / Contractors, float RFI and obtain quotations Analyze and compare specifications, provide comparative statements to management
Responsibilities: * Greet guests, process bookings & manage front desk operations * Maintain high standards of guest satisfaction * Handle guest requests with professionalism * Process payments, generate invoices, & maintain accurate billing records Health insurance
Roles & Responsibilities: Oversee community operations across multiple centers in Chennai, ensuring a seamless and high-quality experience for all clients. Lead, mentor, and manage on-ground teams to maintain service excellence and operational consistency. Develop and execute strategies to improve operational efficiency, control costs, and drive revenue growth. Build and maintain strong client relationships through proactive communication, timely issue resolution, and a customer-first approach. Identify and implement process improvements to enhance service delivery and support organizational growth. Ensure adherence to company policies, SOPs, and all regulatory compliance standards. Manage day-to-day operations and facilities of commercial office spaces, ensuring they meet safety, functionality, and aesthetic standards. Bring prior experience in commercial real estate operations with an IPC, coworking brand, IFM firm, or large commercial office developer. Demonstrated experience in leading teams and managing multiple stakeholders. Must be comfortable traveling daily across different centers within Chennai.
Role & responsibilities This is a full-time on-site role for Community Managers at Cove Offices in Chennai. The role involves overseeing sales and client visits, daily operations, managing community engagement, handling client inquiries, and ensuring the smooth functioning of the Centre. Preferred candidate profile 3-5 years of overall experience in flexi spaces/ coworking spaces / with IPCs is a must Effective sales skills - through a demonstrated sales experience in earlier roles Budget management, Centre operations management Community Management and Customer Service skills Effective Communication and Interpersonal skills Organizational and Problem-Solving skills Experience in Office Management or Facility Operations Knowledge of coworking industry trends and best practices Ability to multitask and prioritize tasks effectively Leadership and Team Management skills Languages - excellent written and communication skills in Tamil & English
Responsibilities: * Collaborate with stakeholders on community initiatives * Measure impact through analytics reporting * Manage online communities & events * Build relationships with local groups * Prior exp in co-working space.
This role needs to support digital campaigns across Google Ads, Meta (Facebook/Instagram), and LinkedIn, handling everything from strategy through execution, budget management, keyword analysis, and ongoing optimization. Manage our social media presence: creating basic graphics, coordinating with internal stakeholders for visual content (video, photos), liaising with agencies for advanced creatives, and ensuring active engagement. Regular campaign reporting and ROI tracking are core. Key Responsibilities 1. Paid Advertising Management - Assist in strategy, setup, and execution of campaigns on Google Ads, Meta Ads, and LinkedIn Ads. - Conduct keyword research, audience targeting, and ad copy testing. - Monitor campaign budgets, pacing, duration, and performance closely. - Optimize campaigns for CTR, conversions, and cost-efficiency. - Prepare weekly/monthly MIS reports highlighting KPIs and ROI. 2. Social Media Management - Plan and maintain content calendar across platforms (LinkedIn, Facebook, Instagram). - Create basic creatives (images, carousels), coordinate with agencies for advanced content. - Work with internal teams to collect photos/video from events, centres, activities. - Schedule posts, monitor engagement and respond to community comments. 3. Reporting & Analytics - Track performance metrics in Google Analytics, platform dashboards, or Excel/BI tools. - Provide management-ready reports on ad spend effectiveness, ROI, and suggestions. - Extract insights and recommend strategy pivots or scaling opportunities. 4. Collaboration & Process - Work with internal teams (sales, events, product) to source visual assets. - Liaise with the creative agency for content delivery. - Participate in weekly reviews and campaign strategy sessions.
Experienced Project manager with experience of managing commercial office spaces. Responsibilities include execution of interior modification projects. Extensive experience in commercial office technical maintenance and interior fit-out projects execution is required. Project Management and Execution Responsible for different types of internal projects: Repair, maintenance & upgradation projects for common infrastructure Interior fit-out modifications as required by clients Delivering projects on time, within budget & as per quality standards Hands on leadership of subcontractors, designers & consultants to execute projects Highlight & resolve design, execution & all other co-ordination issues Co-ordinate closely with cross functional teams (sales, operations, design, management) as required Project Planning, Estimation and Billing Estimate entire scope of work, costs of modification, timelines and project plan Preparation of drawings, estimates and BOQ Co-ordinate issue of Work Orders Preparation of running bills, verification and reconciliation of site measurements against progress. Track estimated vs actual costs Track delays and variation in schedule Co-ordinate with finance for release of payments based on certification Suggest value engineering opportunities Vendor development & Procurement Identify new Vendors / Contractors, float RFI and obtain quotations Analyze and compare specifications, provide comparative statements to management