0 - 3 years

2 - 5 Lacs

Posted:9 hours ago| Platform: GlassDoor logo

Apply

Work Mode

Remote

Job Type

Full Time

Job Description

Hello,

We are seeking a Technical Support Engineer with a strong interest in IT security to provide Tier 1 and Tier 2 support for cyber security tools, secure systems, and client environments. You will troubleshoot technical issues, guide clients on best practices, and ensure systems remain secure, stable, and compliant.

Roles & Responsibilities :-

· Should have knowledge of Hardware and troubleshooting the same.

· Should have knowledge of Windows and Linux Operating System.

· Should have basic concept of Network Functioning and Troubleshooting.

· Ability to diagnose and troubleshoot Security issues.

· Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)

· Excellent problem-solving and communication skills.

· Ability to provide step-by-step technical help, both written and verbal.

· Taking ownership of customer issues reported and seeing problems through to resolution.

· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

· Ensure all issues are properly logged.

Years of Experience:- 0-3 Years

Education:- B.Sc. IT / BCA / B.E. (C.S-IT)

Location:- Suncity Trade Tower, Unit No. 315 B, 3rd Floor, Sector 21, Old Delhi Gurgaon Road, Gurugram, Haryana - 122016.

Salary Range:- 2-5 Lacs

*FRESHERS WITH IT BACKGROUND CAN APPLY. *

*FLUENT COMMUNICATION IS MUST.*

Job Type: Full-time

Pay: ₹250,000.00 - ₹500,000.00 per year

Benefits:

  • Provident Fund

Application Question(s):

  • What is your current location?
  • How many years of experience do you have?
  • What is your current salary?
  • What is your expected salary?
  • What is your notice period?
  • Do you have experience in technical support role?

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You