Posted:9 hours ago|
Platform:
Remote
Full Time
Hello,
We are seeking a Technical Support Engineer with a strong interest in IT security to provide Tier 1 and Tier 2 support for cyber security tools, secure systems, and client environments. You will troubleshoot technical issues, guide clients on best practices, and ensure systems remain secure, stable, and compliant.
Roles & Responsibilities :-
· Should have knowledge of Hardware and troubleshooting the same.
· Should have knowledge of Windows and Linux Operating System.
· Should have basic concept of Network Functioning and Troubleshooting.
· Ability to diagnose and troubleshoot Security issues.
· Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)
· Excellent problem-solving and communication skills.
· Ability to provide step-by-step technical help, both written and verbal.
· Taking ownership of customer issues reported and seeing problems through to resolution.
· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
· Ensure all issues are properly logged.
Years of Experience:- 0-3 Years
Education:- B.Sc. IT / BCA / B.E. (C.S-IT)
Location:- Suncity Trade Tower, Unit No. 315 B, 3rd Floor, Sector 21, Old Delhi Gurgaon Road, Gurugram, Haryana - 122016.
Salary Range:- 2-5 Lacs
*FRESHERS WITH IT BACKGROUND CAN APPLY. *
*FLUENT COMMUNICATION IS MUST.*
Job Type: Full-time
Pay: ₹250,000.00 - ₹500,000.00 per year
Benefits:
Application Question(s):
Work Location: In person
MicroWorld Software Services Pvt. Ltd
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