French Customer Support

Senior Customer Care Tech Specialist French

Location: Chennai (Tharamani)

About Toast:

Working Model & Shift Details

• Initial 6 months:

  Work from Office (Chennai)

  – training & nesting period
• Post training:

  Hybrid model

  (3 days onsite, 2 days remote)
• Shifts:

  Rotational

  (including weekends & holidays) in a

  24x7 support structure

• Night shifts: 8:30 PM – 5:30 AM and 11:30 PM – 8:30 AM
  

What Sets You Apart

We’re not just looking for experience—we’re looking for a mindset. You should be:

• Flexible:

  Comfortable with night/rotational shifts and business changes

• Versatile:

  Able to support across multiple channels (chat, voice, tickets)

• Adaptable:

  Open to learning new systems and technologies

• Collaborative:

  Team player, ready to adjust with leadership or process changes

• Committed:

  Consistently meeting SLAs and KPIs

• Proactive:

  Keen on upskilling, cross-training, and taking on responsibilities

Responsibilities

Customer Care Tech Specialist – French

• Provide customer support across

  chat, voice, and casework

• Write clear and professional communication for customers
  
• Troubleshoot technical issues and explain solutions clearly
  
• Stay organized while handling multiple applications and chats
  
• Collaborate with colleagues to ensure customer satisfaction
  
• Continuously learn and expand knowledge of Toast’s hardware/software
  
• Escalate cases following Toast’s processes and values
  

Requirements

• Bachelor’s degree (minimum 3 years) in any discipline
  

• 2–4 years

  of customer support experience (software/hardware troubleshooting)

• French proficiency (B2/C1 level)

  – must for supporting French-speaking customers
• Strong English communication skills (verbal & written)
  
• Customer service mindset with empathy, problem-solving, and de-escalation skills
  
• Ability to work in dynamic, ambiguous environments
  
• Strong prioritization and multitasking skills
  

Nice to Have (Not Mandatory)

• Experience with chat/ticketing systems
  
• Experience in the tech or SaaS industry
  

Operational Requirements

• Mandatory

  on-site presence

  during training (6–8 weeks)
• Hybrid work model post-training (3 days office / 2 days WFH)
  
• 5 days working, rotational shifts (including weekends/holidays)
  
• Flexibility for

  night shifts

Why Join Toast?

secret ingredient

Bready to make a change? Apply today!