Food Court Manager

1. Operations Management:

• Supervise and manage all aspects of the food court's daily operations.
• Ensure that all food outlets adhere to operational standards, including food quality, presentation, and service efficiency.
• Implement and maintain health and safety regulations and sanitation standards.
• Monitor and manage food inventory, ensuring proper stock levels and minimizing wastage.
• Handle customer complaints and resolve issues promptly to maintain high customer satisfaction.

2. Staff Management:

• Recruit, train, and schedule food court staff, such as cooks, servers, cashiers, and cleaning personnel.
• Provide ongoing coaching and performance feedback to employees.
• Foster a positive work environment that encourages teamwork, productivity, and employee development.
• Manage staff payroll, attendance, and work schedules.

3. Vendor Relations:

• Establish and maintain good relationships with food vendors and suppliers.
• Negotiate contracts and pricing agreements with vendors to ensure competitive pricing and reliable delivery of goods.
• Monitor vendor performance and address any concerns related to quality or service.

4. Financial Management:

• Develop and manage budgets for the food court's operational expenses.
• Analyse sales data and financial reports to identify opportunities for cost control and revenue growth.
• Implement strategies to increase sales and customer traffic.

5. Marketing and Promotions:

• Collaborate with the property management or marketing team to plan and execute marketing and promotional activities.
• Create and oversee loyalty programs, discounts, and special offers to attract and retain customers.
• Coordinate with tenants to organize joint events or marketing initiatives.

6. Facility Maintenance:

• Ensure the food court area is clean, well-maintained, and aesthetically appealing at all times.
• Coordinate with maintenance staff to address any issues related to equipment, lighting, or infrastructure.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred but not always required).
• Proven experience in food service management, preferably in a food court, restaurant, or similar environment with 5+ years of experience.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills to interact with customers, staff, and vendors.
• Sound knowledge of food safety and sanitation regulations.
• Financial acumen to manage budgets, analyse financial reports, and implement cost-control measures.
• Flexibility to work during weekends, holidays, and irregular hours as needed in a commercial establishment.

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Internet reimbursement
• Provident Fund

Ability to commute/relocate:

• Palsana, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• foodcourt : 5 years (Required)

Work Location: In person