1 - 6 years
1 - 3 Lacs
Posted:5 days ago|
Platform:
Work from Office
Full Time
Job Summary: We are seeking a proactive and customer-focused Sales Executive to manage and retain our existing client base. The ideal candidate will be responsible for driving renewals, ensuring customer satisfaction, and identifying opportunities to upsell and cross-sell our products and services. This role is crucial in maintaining long-term client relationships and minimizing churn.
Manage and nurture relationships with existing clients to ensure high retention
rates. Drive contract renewals by proactively engaging with customers before expiration. Address client concerns and provide solutions to enhance customer satisfaction. Identify upsell and cross-sell opportunities to expand client engagement with our offerings. Collaborate with internal teams, including customer support and product teams, to resolve client issues and improve service oerings. Monitor client usage and engagement to detect potential churn risks and take preventive actions. Maintain accurate records of customer interactions, renewal pipelines, and sales activities in the CRM system. Provide regular reports on client feedback, retention rates, and revenue generated from renewals.
focus on renewals and retention.
Strong communication and interpersonal skills to build lasting client relationships. Ability to handle objections and negotiate contract renewals effectively. Familiarity with CRM software and data-driven decision-making. A proactive, solution-oriented mindset with strong problem-solving abilities. Bachelors degree in business, marketing, or a related field is preferred.
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