Field Executive

Field Executive In-charge (Hyderabad)

Position Overview

The Field Executive Incharge is responsible for managing field operations related to sample collection, logistics coordination, customer service, and partner engagement for the pathology laboratory. The role ensures timely and accurate pickup of samples, effective coordination with phlebotomists and collection centers, compliance with quality standards, and smooth operational functioning in the assigned territory.

Key Responsibilities

Field Operations & Coordination

- Supervise daily field activities including sample pickup, transportation, and handover to the processing laboratory.

- Allocate routes and duties to field executives, bikers, and phlebotomists.

- Monitor sample timelines to ensure adherence to TAT (Turnaround Time).

- Ensure proper handling and packaging of biological samples as per NABL guidelines.

Personnel Supervision

- Lead, train, and support field staff to improve productivity and service quality.

- Conduct regular field audits, performance reviews, and on-ground assessments.

- Manage attendance, shift planning, and discipline of field personnel.

Partner & Client Management

- Serve as the primary point of contact for hospitals, collection centers, and corporate clients.

- Resolve field-related issues promptly to ensure high customer satisfaction.

- Coordinate with internal teams for escalations and support requirements.

Compliance & Quality Assurance

- Ensure all safety protocols, biohazard transportation norms, and regulatory requirements are followed.

- Maintain documentation related to field operations, logistics, and quality.

- Ensure that field processes meet NABL, ICMR, and organizational standards.

Expense Verification & Reimbursements

- Review and verify all expenses submitted by the logistics team/field executives, including fuel, tolls, maintenance, and route-related costs.

- Ensure expenses are valid, supported with proper bills, and aligned with company policies.

- Share approved and verified expenses with the HR/Payroll team for timely reimbursement.

- Maintain monthly Expense MIS and highlight any discrepancies or unusual claims.

Reporting & Documentation

- Prepare daily/weekly MIS reports including sample volumes, delays, field staff performance, and route efficiency.

- Track fuel usage, vehicle maintenance, and logistic costs.

- Identify gaps and propose process improvements for operational efficiency.

Skills & Competencies

- Strong leadership and people management skills.

- Good understanding of medical logistics, sample handling, and pathology workflows.

- Excellent communication and customer-service orientation.

- Ability to handle field challenges, multitask, and work under pressure.

- Proficiency in MS Excel, MIS reporting, and route planning tools.

- Strong problem-solving and decision-making abilities.

- High integrity with strong attention to detail while verifying expenses.

Qualifications & Experience

- Graduate in any discipline (Science background preferred).

- 2–5 years of experience in field operations, preferably in healthcare, diagnostics, pathology, or logistics.

- Experience in managing field teams is highly desirable.

- Two-wheeler license and willingness to travel extensively within the assigned area.

Job Type: Full-time

Benefits:

• Provident Fund

Work Location: In person