Field Engineer

Galiocas Technologies LLP

5 years

0 Lacs

pune maharashtra india

Posted:15 hours ago| Platform:

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Skills Required

network software support macos patch service maintenance management inventory wan configuration monitoring cabling checks report tcp ip dhcp mdm antivirus security servicenow vpn technology certifications itil communication schedule flexibility reporting

Work Mode

Remote

Job Type

Full Time

Job Description

skilled IT Field Engineer

The ideal candidate will troubleshoot hardware, software, and network issues, ensuring seamless IT operations and excellent customer satisfaction.

Key Responsibilities:

End User Computing (EUC) Support:

Provide onsite/remote support for desktops, laptops, printers, and peripherals.
Install, configure, and maintain Windows and macOS operating systems.
Manage and support user accounts, group policies, and O365 applications.
Perform software installations, updates, and patch management.
Handle incident tickets and service requests as per SLA timelines.
Perform preventive maintenance and IT asset management (hardware inventory, tagging, etc.).

Network Support:

Provide first-line support for network devices including switches, routers, and access points.
Assist in LAN/WAN configuration, monitoring, and troubleshooting.
Coordinate with L2/L3 teams for network escalations and performance issues.
Ensure proper cable management and structured cabling standards.
Perform network device health checks and report link status.

Technical Skills Required:

Strong understanding of
TCP/IP, DNS, DHCP, and VLANs
.
Knowledge of
Wi-Fi setup, IP addressing, and subnetting
.
Experience with
remote access tools
(RDP, TeamViewer, AnyDesk, etc.).
Familiarity with
MDM, Antivirus, and Endpoint Security tools
.
Hands-on experience in
ITSM tools
(ServiceNow, ManageEngine, etc.).
Basic understanding of
firewalls, VPN, and proxy configuration
.

Qualifications:

Diploma / Bachelor’s degree in Information Technology, Computer Science, or related field.
2–5 years of experience in field IT support or desktop/network engineering.
Relevant certifications are a plus:
CompTIA A+ / Network+
CCNA / MCSA / ITIL Foundation

Soft Skills:

Excellent communication and customer-handling skills.
Strong analytical and problem-solving mindset.
Ability to work independently and under pressure.
Willingness to travel to multiple client sites as required.

Work Schedule & Reporting:

Standard business hours (with flexibility for critical incidents).
Reporting to IT Service Delivery Manager / Regional IT Lead.

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