Galiocas Technologies LLP

We are looking for a skilled IT Field Engineer with hands-on experience in End User Computing (EUC) and Network Support to provide on-site and remote technical assistance across multiple client locations. The ideal candidate will troubleshoot hardware, software, and network issues, ensuring seamless IT operations and excellent customer satisfaction. Key Responsibilities: End User Computing (EUC) Support: Provide onsite/remote support for desktops, laptops, printers, and peripherals. Install, configure, and maintain Windows and macOS operating systems. Manage and support user accounts, group policies, and O365 applications. Perform software installations, updates, and patch management. Handle incident tickets and service requests as per SLA timelines. Perform preventive maintenance and IT asset management (hardware inventory, tagging, etc.). Network Support: Provide first-line support for network devices including switches, routers, and access points. Assist in LAN/WAN configuration, monitoring, and troubleshooting. Coordinate with L2/L3 teams for network escalations and performance issues. Ensure proper cable management and structured cabling standards. Perform network device health checks and report link status. Technical Skills Required: Strong understanding of TCP/IP, DNS, DHCP, and VLANs . Knowledge of Wi-Fi setup, IP addressing, and subnetting . Experience with remote access tools (RDP, TeamViewer, AnyDesk, etc.). Familiarity with MDM, Antivirus, and Endpoint Security tools . Hands-on experience in ITSM tools (ServiceNow, ManageEngine, etc.). Basic understanding of firewalls, VPN, and proxy configuration . Qualifications: Diploma / Bachelor’s degree in Information Technology, Computer Science, or related field. 2–5 years of experience in field IT support or desktop/network engineering. Relevant certifications are a plus: CompTIA A+ / Network+ CCNA / MCSA / ITIL Foundation Soft Skills: Excellent communication and customer-handling skills. Strong analytical and problem-solving mindset. Ability to work independently and under pressure. Willingness to travel to multiple client sites as required. Work Schedule & Reporting: Standard business hours (with flexibility for critical incidents). Reporting to IT Service Delivery Manager / Regional IT Lead.