At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. In product development and manufacturing at PwC, you will specialise in improving product development and manufacturing processes. You will work closely with clients to analyse product development lifecycles, identify bottlenecks, and develop strategies to enhance speed to market, reduce costs, and improve quality. Working in this area, you will also provide guidance on implementing lean manufacturing principles, optimising supply chain integration, and leveraging digital technologies.
Associate / Senior Associate – PPDM Quality
Industry: Management ConsultingJob Family: Physical Product Development and Manufacturing (PPDM)Specialism: OperationsManagement Level: Associate/Senior AssociateTravel Requirements: Travel to client locations may be required as per project requirements.
Job Summary
PwC’s Operations Transformation, PPDM Quality team partners with organizations across Pharmaceuticals and Life Sciences, Medical Devices, and Health Industries to modernize Quality end to end. We help clients design digital-first Quality operating models, re-engineer QMS processes, and embed scientific and operational excellence, linking patient safety and regulatory compliance (CSV/GxP) to measurable business performance.In this role, you will lead Quality transformations across Digital Quality, QMS and process optimization, and shop-floor excellence. You will assess maturity, define roadmaps, implement and scale solutions such as eQMS and MES integrations and analytics, enable inspection readiness, and coach client teams. Outcomes include fewer deviations, faster CAPA closure, higher Right-First-Time (RFT) and uptime, quicker batch release, and lower cost of quality for global clients.
Knowledge Preferred
- Digital Quality & Platforms – Experience with eQMS (e.g., Veeva, Sparta/TrackWise), platform architecture and configuration, integrations with adjacent systems (MES/LIMS/ERP), and building real-time dashboards/analytics; ability to define Digital Quality maturity roadmaps aligned to Quality 4.0.
- QMS, Compliance & Validation – End-to-end QMS process expertise (Change Control, CAPA, Deviations, Document/Record Management, Data Integrity, Inspection Management), Quality Risk Assessment & Management, remediation programs, QA/QC, aseptic and sterile manufacturing fundamentals, Computer System Validation (CSV) and quality process validation, and strong command of GxP operational controls.
- Scientific & Operational Excellence – Proven application of Lean/Six Sigma/TPM to drive cycle-time, right-first-time, yield and uptime; establishment of engineering standards and lab/manufacturing excellence; benchmarking and tiered governance to sustain continuous improvement.
- Regulatory, Clinical & Patient-Safety Processes – Working knowledge of healthcare regulatory expectations and cross-functional processes including patient safety and clinical development, with the ability to align quality processes and digital solutions to these lifecycle requirements.
- Operating Model & Culture Change – Ability to design operating mechanisms and shape Organizational DNA and culture that enable adoption, change management, training, and measurable business outcomes (e.g., reliability of supply, speed to market, cost of quality).
- Skills Preferred:
- Leading and delivering significant business results by applying strategic thinking, structured problem-solving, innovation and taking individual initiative
- Managing complex client engagements and project workstreams with minimal supervision
- Building and sustaining trusted relationships with team members/clients and driving client value
- Communicating effectively across varied business contexts and stakeholder levels (verbal and written)
- Performing quantitative and qualitative analyses including benchmarking, root cause analysis, and operational assessments
- Demonstrated ability to manage cross-functional teams and mentor junior consultants
- Experience with digital quality systems including Veeva, TrackWise, ETQ etc.; certifications or implementation experience in eQMS and Computer System Validation/Configuration is highly desirable
- Exposure to or experience in business development (e.g., proposal development, solution design, client pitches) is preferred
Qualifications
Educational Background:
- Bachelor’s in pharmacy, Life Sciences, or Engineering desirable
- MBA in Operations (Preferred)
Past Experience
- Prior relevant work experience aligned with the required knowledge and skills.
- Associate: 2-4 years of experience
