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Executive - Technical Support

0 - 5 years

0 Lacs

pune maharashtra

Posted:3 weeks ago| Platform: Indeed logo

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Skills Required

support troubleshooting service reports engineering manufacturing resolve analyze excel data monitoring reporting dfmea design electrical management communication analysis

Work Mode

On-site

Job Description

Job Description

  • Provide technical support and hands-on troubleshooting for kitchen appliances.(min 3 to 4 years)
  • Conduct on-site service visits and ensure timely resolution of customer complaints.
  • Document service issues and maintain records in the enterprise service database.
  • Prepare and update technical manuals, service reports, and troubleshooting guides.
  • Collaborate with Engineering, Manufacturing, and Customer Support to resolve product-related issues.
  • Analyze recurring service complaints and provide feedback for product improvement.
  • Use tools like Excel & PPT for data monitoring, reporting, and analysis.
  • Maintain a proactive approach to identifying and resolving field service issues.
  • Coordinate with cross-functional teams to resolve customer concerns efficiently.
  • Understand and participate in the engineering change process including:
o DFMEA (Design Failure Mode and Effects Analysis)
o ECR (Engineering Change Request)
o ECN/EXC (Engineering Change Note / Change Control)
o CAPA (Corrective and Preventive Actions)

  • Candidate Requirements:
  • Technical Skills:
  • Sound knowledge of electrical systems, analog and digital circuitry.
  • Ability to diagnose issues and perform repairs independently.
  • Familiarity with tools and processes related to Engineering Change Management (DFMEA, ECR, EXC, CAPA).
  • Experience: 3–5 years in the product support/service field, preferably in the home/kitchen appliance sector.
  • Communication Skills:
  • Excellent verbal and written communication.
  • Strong email etiquette and interpersonal skills.
  • Other Requirements:
  • Must be a local candidate from Pune
  • Immediate joiners preferred (max 30-day notice period).
  • Data Analysis (Major excel work)

Open for career and referral

Job Snapshot
Updated Date
21-08-2025
Job ID
JB1609
Department
Customer Experience
Location
Pune, Maharashtra, India
Experience
3 - 5 Years
Employee Type
Permanent

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