Executive - Technical Support

2 - 7 years

3 - 5 Lacs

Posted:13 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Skills (common) :

- Understanding Operating Systems like Windows 7,8,10 and MacOS. - Troubleshooting Internet, Hardware and Software Internet Issues for Clients. - Fixing Software and Drivers on Client Systems. - Understanding of Settings and Control Panel Options. - Fixing Issues in Device Manager and External Devices. - Understanding Latest Privacy Settings and Access Control in Devices. - Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc. - Excellent oral communication skills with a passion to resolve customer queries successfully and quickly. - Adept at technology to troubleshoot and ensure smooth online class experience. - Active listening skills, patience and detail obsession to maintain call logsResponsibilities & Duties :
- Identify and resolve technical issues promptly and successfully (TAT 5 minutes). - Answer technical and service questions about the product. - Ownership for the team mission to create a 5-Star experience for every customer. - Maintain Documentation and Communicate the same to stakeholders by recording customer queries and details Working hours :
- 4pm to 1am - 6 days working with 1 Weekday Off (Saturday/Sunday Working)

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