Executive - Technical Support

Job Summary:

To provide support to Technical Superintendents for smooth and efficient monitoring of Shippalm and proactively advise them on any items falling overdue. To rectify issues raised by TSIs on a daily basis. To assist vessels with any discrepancies in Shippalm reports.

Roles & Responsibilities: -

• Check the Communication Status of ship and shore in ShipPalm
• Liaise with the vessel to make sure the Corrective action of the defects is completed within the target date.
• Weekly PMS status/Defect reports status are circulated to all the respective TSIs and Fleet Manager.
• Coordinate with backend team and make them to fix the issue which are beyond my limit
• Assist & resolve the issues through the Remote, mail & mobile whenever needed
• Familiarisation of Shippalm to respective Superintendents (TSI & MSI), Operations/Purchase executives.
• While taking over the vessels, Critical Equipments /Spares collected from the vessel & provide to the PMS Alphaori team and get those details updated in Shippalm application. Once done the hard copies are filed for the documentation purpose (with Fleet Manager/Superintendents signature)
• Attend the meeting to discuss about the bugs/errors with AO team and avoid the recurring issues in the application
• Coordinate with the Technical Superintends and Fleet Managers to check/close their daily task in
• For new take over vessels, collecting minimum spares/critical component list from the vessels and get it updated in shippalm with the help of Alpha Ori team. Take print out of the final list & get signature from TSI & TM and filed it for audit.