Some Careers Have More Impact Than Others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Executive - Finance OperationsBusiness: GCOO
Principal Responsibilities
Business:
Business Recon Control Svcs
- Experienced in Banking & related portfolio accounting & reconciliations.
- Responsible for all Service Delivery deliverables in a timely and accurate manner.
- Ensure compliance with HSBC standards and Statutory requirements.
- Has fair understanding of accounting principles and demonstrated competence in their application.
- Acquire and update knowledge on procedures related to relevant process.
- Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
- Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
- Demonstrate ways to improve customer service, increase productivity
- Proactively identify issues, if any, and escalate.
- Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
- Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
- Instructions/requests to be correctly interpreted understood and implemented.
- Participate in team meeting / team activities and work towards sustaining team spirit.
- Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
- Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
- To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- Ensure that the process related procedures are implemented as per the process manuals.
Qualification
- Accurate and timely processing of instructions received from internal and external customers.
- To resolve technical queries from internal and external customers in a professional manner.
- To ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization.
- Provide assistance and support to colleagues, encouraging team work.
- To investigate and assist in the resolution of all relevant queries.
- To adhere to and be able to demonstrate adherence to internal controls.
- To actively demonstrate the bank’s core standards of behavior.
- To maintain awareness/knowledge of CASS (Client Asset Source book) relevant to products/processes and job role.
- Demonstrate understanding of the relevant regulations i.e. CASS regulations, ISA regulations and the COB rules and ensure full awareness of any changes to these regulations are adopted/ implemented.
- Ensure you or your team/colleagues understand the CASS rules and their potential impact to processes within the Wealth teams. Including attending regular training.
- To escalate any CASS related issues in a timely manner.
- Continue rigor around Client Money/CASS requirements and return client money within the timeframe.
- Communication – the ability to communicate complex issues concisely.
- Analysis/strategy – the ability to analyse complex issues and identify / assess the long-term, strategic implications for the Bank and its customers.
- Excellent relationship management and influencing skills.
- Well-developed project management skills.
- High degree of drive and motivation – to ensure delivery of objectives in a timely, efficient and effective manner.
- Commitment and contribution - to the overall team performance.
What additional skills will be good to have?
- Fair knowledge of banking transactions and operational system & Good numerical ability
- Ability to work as part of a team and have the ability to support and/or guide guidance to colleagues
- Have an awareness of the market for Investment Products
- Ability to work to tight deadlines with changing priorities
- Demonstrates an understanding of the regulated environment and its impact on our processes
- Excellent communication skills, both verbal and written, together with excellent customer focus.
- Keen to learn/ask questions/progress
- Expert in Excel (especially V-lookup, H-lookup, etc.)
- Flexible in shift timings and all days of the week with rotational week off days.
- Prior Experience in Banking Reconciliation is preferred
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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