Excellent opportunity for Professionals 4 to 6 years experienced in Vendor management, Order Management and Customer care Ticketing system

Excellent opportunity for Professionals 4 to 6 years experienced in Vendor management, Order Management and Customer care Ticketing system.

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can become the best version of themselves that they can be.

If all this sounds like an environment you'll thrive in, then you are in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Excellent opportunity for Professionals 4 to 6 years experienced in Vendor management, Order Management and Customer care Ticketing system.

Skill:

• Degree should be Mandatory (Minimum 15 Years of education mandatory).

• Flexible to work at night shifts (Strictly no Rotational or Regular shifts).

• Flexible to work from office (5 Days).

Mode of Interview - Virtual/Online

4 to 6 years experienced in Vendor management, Order Management and Customer care Ticketing system can share resume to maithreyee.a@hcltech.com

Job Summary

• The Analyst is responsible for managing the customers with New Service.
• Subscriptions/Installations and enquiries related to the Breakroom Services.
• Develop and execute sales strategies to attract new clients.
• Work with clients to understand their needs and provide appropriate solutions.
• This role involves resolving customers enquiries and arranging the schedules setting up new contracts and invoicing the customers for the services they have subscribed.
• Tracking the delivery services and terminating the contacts.

Responsibilities and Duties

• Performing data analysis for generating reports periodically
• Work on account related Queries at backend. Sales strategy development
• Work on CRM tools like Oracle and Salesforce in backend. Product service implementation.
• Meeting SLA and TAT
• Strong communication skills, technical knowledge, and a customer-centric approach
• Proven experience in sales and customer service.
• Meet the internal Quality scores
• Maintain a high level of professionalism with account manager / customers
• Hands on experience in Ticketing system CRM Tool
• Have Good Voice and Verbal communication

Required Skills and Qualifications

• Any undergraduate degree.
• Experience with cost containment strategies and suggesting alternate construction methods.
• Knowledge of commodity pricing and vendor management and track the order.
• Ability to create detailed bid specifications and select appropriate Service vendors.
• Experience managing the customers with New Service Subscriptions/Installations and enquiries related to the Breakroom Services.
• Manage shared inbox, Implementation services, billing (consolidated billing received from vendor to be billed manually), account management (shutting down delivery for schools during vacation).
• Top drivers - Missed delivery, issues, expansion.
• Tools - Freshdesk (Tickets allocation round robin).
• SLAs connect with tickets work on equipment recommendations.
• Organize the 3rd party installation.
• Work with 6 to 7 vendors for installation.
• Customer and installation data managed on excel.
• Tools – absence of smart sheet and most data managed on excel sheets.

Equality & Opportunity for All:

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

How You'll Grow

At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees.

Our company is extremely diverse with 165 nationalities represented.

We offer the opportunity to work with colleagues across the globe.

We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.

We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.