ERP Executive

Job Description

About Us: RKC Infrabuilt Pvt. Ltd., headquartered in Ahmedabad. RKC holds utmost expertise in handling complex infrastructure projects with specialization in pre-construction activities, construction management, general contracting, design-built (EPC) and PPP projects. By having constructed about 5000 lane kilometer road projects and several important stretches of National Highways and State Highways development of Industrial corridors/zones in the State of Gujarat; RKC also owns the pride for construction of urban arterials with provision of utilities, storm water drains, pedestrian and parking facilities About the Role : Provides user support and training, configures and maintains the ERP system, assists with data conversion, manages security, automates workflows, troubleshoots issues, and develops reports. Acts as a liaison between users and the system to optimize its use. Roles & Responsibilities: Demonstrate product functions and features to internal and external customers/Users either in person or remotely and Monitor and respond to phone, email, chat or web cases for new and existing customers/Users. Work with ERP systems Customers/Users and management to determine appropriate system configuration and setup. Assist ERP systems Customers/Users with data conversion. Thoroughly understand ERP database schema. Assist with testing new releases of ERP systems prior to use in a site location and HO location. Create documentation and procedures guidelines for ERP systems Customers/Users. Thoroughly understand ERP security subsystem in order to assign appropriate system access to Customers/Users at different levels throughout the organization. Thoroughly understand business practices and procedures in order to design, develop and maintain automated workflow processes. Work as a Systems Analyst with knowledgeable persons throughout the Agency and its partners to help define Customers/Users needs and develop data processing solutions. Analyze and troubleshoot ERP system issues reported by end users. Design, develop and maintain reports used by technical staff and ERP systems users. Show more Show less