Meet the Team
The LIO (Lifecycle Innovation and Optimization) team is a dynamic group of people working on big transformational, highly visible initiatives and acquired company integrations. The Engineering team within the LIO organization is leading the charge on crafting a first-in-class digital experience for our customers and partners everywhere they connect with Cisco. We are at the epicenter of developing modern, cloud-native and AI-driven technologies that allow us to stay agile and adaptable in a constantly evolving market. Pioneers in our field, Engineering team enables customers and partners to maximize value with a simple, unified Cisco experience, driving accelerated time to impact. Join us and be a part of this exciting, ground-breaking journey.Your ImpactAs an Engineering Project Specialist, you will play a strategic role in delivering AI-powered Experience Orchestration that transforms post-purchase digital experiences for Cisco's customers, partners, and employees. You'll lead initiatives that harness the power of artificial intelligence, data automation, and marketing automation technologies to create personalized, scalable, and seamless digital experiences across Cisco product adoption, renewals, and growth.In this role, you will work cross-functionally with Customer Experience, Marketing, Sales, and Operations teams to integrate and operationalize diverse, high-quality data sources--including, but not limited to, customer profiles, install base, telemetry, and customer feedback. This data, governed by strict regulatory standards, enables intelligent automation and insight-driven decisions that power immersive digital experiences for Cisco's customers, partners and employees. Your leadership will help drive improvements in customer satisfaction, recurring revenue, and cost savings for Cisco and its partners.
- Manage and lead technical programs to deliver customer business outcomes for complex, transactional, and multi-component programs.
- Perform overall program-level planning and lead program execution of interdependent projects.
- Develop detailed project plans and lead all components, including resource prioritization, progress tracking, change control processes, testing, documentation, training, and timely delivery within budget constraints.
- Identify risks and issues, develop risk response strategies, and define an escalation process.
- Document business requirements and technical architecture, translating them into technical designs for implementation.
- Ensure projects have established measures with clear exit/success criteria.
- Use data analytics to supervise, analyze, and measure the efficiency of digital efforts, ensuring a positive impact on the customer experience.
- Drive all Scrum events: Sprint Planning, Sprint Review, and Sprint Retrospectives.
- Lead the creation of Epics, Features, User Stories, and Tasks.
- Establish and facilitate the interlock and operating model for project execution.
- Foster a culture of innovation and automation by implementing frameworks to prioritize and support new ideas across stakeholders/organizations.
Minimum Qualifications
- Bachelor's degree in Business, Computer Science, Engineering, or a related field.
- 2-3 years in the tech industry, with specific experience working on projects related to channel integrations, platform automation, data analytics, and across multiple audiences (customer, partner, seller/internal).
- Experience in project management methodologies, including Agile, Waterfall, and Scrum.
- Experience running large programs with multiple dependencies across organizations.
- Proficiency with JIRA, Confluence, and Microsoft Suite (Excel and PowerPoint).
Preferred Qualifications
- Proven ability to lead sophisticated programs, motivate change, and connect with senior executives to influence accelerated decision-making and execution.
- Excellent planning, time management, organizational, and interpersonal skills.
- Strong communication and stakeholder management skills, with the ability to work across technical and non-technical teams.
- Presentation experience to senior management is a plus.
- Experience managing projects involving data-related technologies, marketing automation, AI/ML, or intelligent automation is a plus.
Who You'll Work With
You will work cross functionally with the Customer Experience, Sales, Marketing, and Operations organizations, playing a leadership role in transforming Cisco by developing and implementing analytic models and intelligent automation to drive us toward a data-driven digital organization.Our team, LIO (Lifecycle Innovation and Optimization) expertise makes us uniquely qualified to address the evolving expectations of today's connected customers and partners, along with Cisco employees. Using real-time connected data, machine learning, and automation; the team enables Cisco cx sellers and partners to deliver a powerful, personalized experience--throughout the entire customer lifecycle. LIO is focused on providing customers with an immersive digital experience with Cisco. This in turn drives improvements in recurring revenue, cost savings and sales effectiveness for Cisco and its partners.Why Cisco?At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you.
