Enterprise Analytics Services (EAS) team (Part of Cloud Technology Services Organization) is seeking a highly motivated and experienced Engineering Group Manager to play a key role in enhancing our Business Intelligence Services. This role requires a thought leader and hands-on contributor who thrives in a fast-paced environment and is passionate about building and managing best-in-class BI products as a service. This is a critical role focused on strengthening our platform capabilities and ensuring we meet the evolving needs of our growing customer base, particularly in the APAC and EMEA regions.
Responsibilities:
- Enhance the reliability, performance, and scalability of our global Business Intelligence services platforms.
- Address region-specific requirements, mitigate operational risk, and ensure consistent, high-quality service delivery in strategically important markets.
- Automate and standardize processes to reduce manual effort and improve operational effiency.
- Design and architect services to handle growth, usage spikes, and ensure cross-regional availability.
- Enable SaaS (Software As A Service) or PaaS (Platform As A Service) solutions on AWS/GCP to reduce on-prem Data center foot print and leverage Gen AI capabilities.
- Champion SRE principles and drive the adoption of best practices within the team.
- Assess the current technology landscape and identify key areas for infrastructure automation, configuration management, monitoring, and alerting.
- Design and implement proactive monitoring and alerting systems to detect and respond to production issues, focusing on preventive solutions.
- Develop and track key performance indicators (KPIs) for BI Services and implement processes for continuous improvement.
- Operationalize highly available services across multi-region and multi-data center environments.
- Lead root cause analysis for service outages, providing architectural and engineering recommendations for remediation.
- Collaborate with senior leaders across various functions including external partners to achieve organizational objectives.
- Develop and maintain an internal knowledge base to educate partners and support teams.
- Mentor and develop team members.
Qualifications:
- 15 + years of experience as a Solution Architect, with a proven track record of designing and implementing highly available platforms and services supporting diverse workloads.
- Deep understanding of fail-over processes and solutions design.
- Strong scripting skills (Shell, Python, Ruby, Perl, etc.).
- Extensive experience with virtualization, containerization, and cloud technologies (VMware, Docker, Kubernetes, Cloud Platforms such as AWS, GCP).
- Expertise in platform architecture with the ability to apply SRE principles to design resilient services.
- Strong analytical and problem-solving skills along with building large scale platforms.
- Strong experience in designing complex solutions for Financial industry.
- Hands-on experience gathering performance metrics, troubleshooting, tuning, and monitoring systems.
- Proficiency in installing, configuring, and troubleshooting Linux and Windows-based environments.
- Experience with Agile methodologies (Scrum, Kanban).
- Experience with automation technologies (Ansible).
- Experience with CI/CD tools.
- Knowledge of Business Intelligence products (Tableau preferred) and data federation tools (Starburst a plus).
- Experience deploying and administering large-scale Business Intelligence implementations.
- Strong understanding of security best practices.
- Experience with monitoring platforms (Grafana a plus).
- Excellent written and verbal communication skills.
- Strong team player with a passion for knowledge sharing, cross-training, and continuous learning.
- Ability to present complex technical concepts to both technical and non-technical audiences.
- Experience managing vendor relationships.
- Experience working in the financial services industry or a large, complex global environment is preferred.
Education:
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Systems & Engineering------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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