End User Support Specialist

About TELUS Digital:

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centres across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands

from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com

a Senior End-User Computing Specialist

Position Overview:

The EUC Support Specialist is responsible for providing first-line support to internal and external clients, administration staff, and EUC specialists in assisting them with additional hardware and software requirements and making sure that the systems are working properly according to company standards.

Role: Sr. End User Computing Specialist

Work Location: Gift City, Gandhinagar

Working Mode: 5 days, Work from the office

Shift Timings: Rotational Flexible Shift (including Night shift)

Roles and Responsibilities:

• This resource is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computing resources to the organisation.
• Provide technical support to the various technological platforms of the company (hardware, software) and implement security policies, ensuring connectivity systems, patching, coordinating and monitoring the implementation of best practices and supporting projects, support the area of technology in the development and operation of accounts, among others
• Physical and Remote Support
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Respond to inquiries from internal clients and help them resolve any hardware or software issues
• problems.
• Support users in the use of computer equipment by providing necessary training and advice.
• To perform changes on distro lists and organisational units within G Suite
• To complete updates, patches, and software deployments.
• To perform VLAN Changes
• Serve as the main POC for any IT-related activities happening in the site or sites under their scope
• Keep adequate IT Asset management controls for the assets under their responsibility.