End User Support Specialist

Job Summary:

We are seeking a highly skilled and experienced Senior IT Support Specialist to lead end-user support operations, manage technical incidents, and ensure seamless IT service delivery. The ideal candidate will possess strong technical expertise in Windows and Linux environments, excellent troubleshooting skills across hardware, software, and networks, and proven experience in stakeholder and vendor management.

Key Responsibilities:

• Provide expert-level support for end-user devices, operating systems (Windows/Linux), and network issues (LAN/WAN/Wi-Fi/VPN).
• Administer Active Directory, SaaS-based print solutions, and VC conferencing setups.
• Package and deploy applications/patches using HPDM or SCCM.
• Ensure ITIL-aligned service delivery and collaborate with L3/L4 teams.
• Maintain accurate asset inventory and documentation.
• Lead daily operations, monitor system performance, and drive efficiency improvements.
• Manage vendor relationships, negotiate contracts, and align IT initiatives with business goals.

Required Experience:

• 5–7 years in IT support, with 1–3 years in people management.
• 5+ years in Windows helpdesk/service desk environments and Active Directory administration.
• Experience in vendor relationship management and ITIL-based service delivery.

Desirable Experience:

• Citrix, Azure Virtual Desktop, Intune (MDM) environments.
• Financial services industry exposure.

Skills & Competencies:

• Strong troubleshooting and customer service skills.
• Excellent communication and stakeholder management.
• Ability to work independently and cross-functionally.
• Service-oriented with analytical thinking.

Qualifications:

• Bachelor’s degree in Computer Science or equivalent.
• ITIL Foundation certification (mandatory).
• Desirable: CompTIA A+, CCNA/CCNP, MCSA, Azure certifications.

Location:

Bangalore, Hyderabad