End User Support Specialist

The End User Support Specialist role based in Hyderabad, India requires a professional with a minimum of 10 years of experience in managing end user devices globally. Your responsibilities will include supporting the Asset Management Process, where you will be tasked with effectively communicating complex information and insights to stakeholders. You will also conduct ad-hoc analysis and deep dives into specific areas to support decision-making processes. As an End User Support Specialist, you will be responsible for collecting and analyzing data from ITSM tools to identify trends, patterns, and insights. Your role will involve interpreting this data and providing actionable recommendations to support decision-making. Collaboration with stakeholders will be key as you understand their reporting requirements and assist the reporting team in designing and developing visually appealing and informative reports and dashboards. You will play a crucial role in ensuring data accuracy and integrity by adhering to organizational Hardware/CMDB process and policies. Your expertise in data analysis tools such as SNOW and Microsoft Excel will be essential in carrying out these tasks effectively. Additionally, you are expected to continuously identify opportunities for process improvement and suggest enhancements for better reporting. Monitoring key performance metrics and providing regular updates and reports to relevant stakeholders will be part of your routine responsibilities. As an Asset Management Process expert, certification in Hardware Asset Management Pro is required to excel in this role.,