End User Support Specialist

You will be joining a global digital solutions and technology consulting company headquartered in Mumbai, India, with a focus on innovation and ethical practices. The company operates in various industry sectors, including BFSI, TMT, Healthcare & Life Sciences, and Manufacturing & Consumer, serving a diverse client base worldwide. With a workforce of around 86,000 professionals spread across 40 countries, the company aims to drive digital transformation and value for its clients through Enterprise AI, Data & Analytics, and Product Engineering. **Job Title**: End user Computing **Location**: Bangalore **Experience**: 7+ years **Job Type**: Contract to hire **Notice Period**: Immediate joiners In this role, you will be responsible for planning, project management, and advanced production support for the Banks Local systems infrastructure. Your duties will include providing expert guidance on system technical support, maintenance, and enhancement, as well as leading the administration of IT software and hardware supporting End User Computing. You will address technical issues, oversee the work of less experienced associates, and serve as a technical resource to the wider business unit. **Duties & Responsibilities** **Technical Support**: - Lead technical support and service in the installation and testing of software, patches, and upgrades. - Resolve complex problems and failures in assigned products and technical facilities. - Design, implement, and maintain processes related to backup, recovery, data security, and disaster recovery functions. **System Testing**: - Coordinate testing with application support staff to determine function, results, stability, performance, and resource consumption. - Verify successful implementation of Windows 10/11 software, patches, and upgrades. - Perform planning and technical activities to ensure resource availability. **System Enhancement**: - Continuously monitor and improve systems, processes, and related technical infrastructure. - Improve technical effectiveness through automation and scripting to perform support duties. **Technical Expertise**: - Maintain a strong knowledge base through ongoing research and education. - Communicate technical information effectively to associates, vendor support personnel, and internal clients. - Manage special technical projects and provide guidance to less experienced associates. Join us in driving innovation and value for clients across industries, and contribute your expertise to our dynamic and collaborative team.,