End User Support Specialist

About Company

About Client:

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

· Job Title: End user Computing

· Location: Bangalore

· Experience: 7+Yrs

· Job Type : Contract to hire.

· Notice Period: Immediate joiners.

- This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank’s Local systems infrastructure.

- Provides expert guidance and mentorship on system technical support, maintenance, and enhancement.

- Leads the administration of IT software and hardware that support the End User Computing

- Addresses failed components or technical issues and provides resolution.

- Oversees the work of less experienced associates and serves as a technical resource to wider business unit.

Duties & Responsibilities

• Technical Support

- Leads technical support and service in the installation and testing of software, patches, and upgrades to system products.

- Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.

• System Testing

- Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption.

- Verifies the successful implementation of Windows 10/11 software, patches, and upgrades. Performs a variety of planning and technical activities to

ensure resource availability.

• System Enhancement

- Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties.

• Technical Expertise

- Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients.

- Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group.