1546 Email Support Jobs - Page 18

JOB DESCRIPTION Account Specialist - ePayment Gateway Account Job Grade Range : JG 2A- 2C Campaign/ Department : ePayment Gateway/Operations #BeMore Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the worlds most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards Whats your mission? As an Account Specialist, you will work with our e-Payment Account to provide a #happier customer experience through a variety of channels, including phone, chat, and email. This is a great opportunity to join a dynamic and collaborative team that will provide quality support to address customer enquiries relating to their e-Payment account. To be successful in the role, you should have a keen interest in the e-Payment/Finance related field, love working in a customer-focused environment and enjoy investigative and problem resolution duties. Youll help us deliver excellent service to our partner brands by performing these tasks: Provide exceptional service to E-payment users via phone, chat, and email. Build strong relationships with team members and e-Payment users. Investigate user issues, discover bugs, and resolve them as soon as feasible. Advocate for users and share best practices with the team to continuously enhance our processes. Update the internal knowledge base when you learn something new. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO 18295-1 Quality Management System of TDCX. Who are we looking for? Candidates must have a high level of English proficiency, corresponding to the minimum CEFR C1 level. At least 2 years of experience in the BPO or contact center environment. Preferably with experience in the Financial, Banking, or Fintech industry. Bachelors degree in any field. Prior experience in customer-facing roles (e.g., B2B, B2C, or contact centers) and handling multi-channel support (email, phone, chat). Strong problem-solving abilities with the capacity to handle complex and demanding cases. Willingness to transition between teams to support business needs effectively. Must be open to working rotational shifts, including weekends

Role & responsibilities Handle customer queries and complaints related to telecom services through voice calls and chat/email. Assist customers with service activation, billing issues, plan changes, and network complaints. Log interactions and update customer information in CRM systems accurately. Escalate unresolved or complex issues to relevant departments following internal protocols. Provide accurate information and troubleshoot basic technical problems (e.g., SIM errors, network outages, device setup). Maintain a high level of customer satisfaction by ensuring timely and effective resolutions. Meet daily/weekly performance metrics such as Average Handling Time (AHT), First Call Resolution (FCR), and CSAT. Qualifications & Skills: HSC (12th pass) or Graduate in any discipline. 02 years of experience in a BPO/telecom customer service environment preferred. Strong verbal and written communication skills in English and one regional language. Ability to multitask between voice and non-voice support. Familiarity with telecom services and common customer issues. Basic computer proficiency (typing speed, CRM systems, email platforms). Good listening skills, empathy, and patience when dealing with customers. Flexible to work in a 24x7 environment with rotational offs. Excellent communication and interpersonal skills Candidates with a B.Com, B.B.A, B.A , or any Postgraduate degree and experience in Customer Support are welcome to apply. Please bring the original physical copy of any of your identification documents for verification. B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Job Position : Associate Training Coordinator Minimum Experience : 0-6 months Location : Gurgaon Timings: Flexible with Shifts Contact: Jasleen KaurJasleen.2.Kaur@niitmts.com 7042458078 - share resume on WhatsApp Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply. Distance P.G can apply , BE /MCA are not eligible, PGDM can apply Working knowledge of computers, IN Night shifts Night Allowances will be provided. Excellent Written & Verbal communication skills. Responsibilities: The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region. Assist the customers with the Training Administration issue/E-mail Provide the customer with resolutions / Training scheduling options Gather additional information about reported issue Perform detailed case analysis and document the case in the system and generate ticket Generate daily / weekly reports for the customer on Microsoft Excel Perform Training Management activities on the Learning Management Systems. Both side cab facilities, with no deductions will be provided for which your location should be under our hiring zone Note : 18 months of surety bond. Rotational Shift NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364822002 / 8762784204 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

RoleCST Associate Blend Process (Voice & Non-Voice) LocationMIra Co-operative Housing Society, AG Nagar, MIDC, Mira Road East, Mira Bhayandar, Maharashtra 401107 Experience0-5 years Working Days6 days a week Shift Timing8.30 AM to 5.30 PM Role Overview: We are looking for a highly motivated and dynamic CST Associate for the Blend Process to join our team in Mumbai. The role will include both voice and non-voice processes where you will be responsible for handling customer interactions and providing support through various communication channels. Key Responsibilities: Handle inbound and outbound customer calls for voice-based customer service support. Respond to customer queries, complaints, and requests via email, chat, and other digital channels (non-voice). Provide accurate information about products, services, policies, and procedures. Troubleshoot and resolve customer issues, escalating to senior teams when necessary. Maintain a high level of professionalism while ensuring customer satisfaction. Document customer interactions accurately and follow up as required. Collaborate with internal teams to improve service quality and customer experience. Meet performance targets (KPI & SLA) including quality, productivity, and customer satisfaction. Ensure adherence to company policies and processes in all customer interactions. Skills & Qualifications: 0-6+ years of relevant experience in a blend of voice and non-voice customer service roles. Excellent communication skills in English (both written and verbal).Strong problem-solving and troubleshooting skills. Ability to multitask and manage different types of customer queries efficiently. Knowledge of CRM tools and customer service platforms is a plus. Ability to work in a fast-paced environment with minimal supervision. Flexibility to work in rotational shifts, including weekends (6 days a week). Good interpersonal skills and a team player. Preferred Qualifications: Prior experience in customer service or client-facing roles in a BPO or similar industry. Exposure to working in a customer-centric environment. Comfortable working in a diverse and dynamic team.

We are looking for enthusiastic candidates to join our team as Voice & Non-Voice Support Executives. The role involves providing excellent customer support through chat and email channels, ensuring quick and accurate resolution of queries. Role & responsibilities Handle customer inquiries via chat and email professionally and efficiently Provide timely and accurate information to customers Maintain a positive and friendly communication tone in Hindi and English Meet performance targets related to customer satisfaction and response times Update and maintain records of customer interactions Preferred candidate profile Good communication skills in both Hindi and English Prior experience in chat/email support is a plus but freshers are welcome to apply Ability to type quickly and accurately Strong problem-solving skills and attention to detail Ability to work in a fast-paced environment and manage multiple tasks Benefits: 2-way cab facility Incentives based on performance Friendly work environment

Hi, We are hiring for our MNC Client for Hyderabad location. Only excellent communication is required. Work From Home International Client Sales Chat Support Permanent Role Educational Qualification (Graduate/Undergraduate) is eligible. Pursuing graduation candidates pls do not call. We are looking for passed our candidates only. b) Freshers or Experience (Ratios if any) : Mix of both, Minimum of 6 Months Experience in Customer Service Role. US Shift timing only. 2 days rotational off. Excellent communication required Month CTC : 36342 (34611+1731 (Performance Linked Incentive)) , i.e ~ 4.36 LPA (All Inclusive) 6. Asset : Company shall issue the System (Desktop) to the employees post onboarding} Since any technical issue may require a technician to go to the employees house for repair. 7. Recommended internet speed Minimum 100mbps connection Power backup requirements Mandatory We recommend that we look for candidates from who are residents of HYDERABAD ONLY. Pls call Kishore 9962008169 for more info Thanks, Kishore 9962008169

For Teleperformance is hiring for Noida location!!! Opening for International Non Voice If interested please contact Hr Barnali at 7384484039 with keyword "Noida" Responsibilities : Provide resolution to the customers. Manage chat ensuring seamless connections and minimal disruptions Resolve queries and escalate when necessary Maintain confidentiality and adhere to company policies Requirements: Excellent communication and interpersonal skills Ability to work in a fast-paced environment Strong problem-solving skills Undergraduate/ Graduate both can apply Fresher and Experienced (minimum 6 months experience on papers) can apply. Ready to work in the rotational shifts ( Night shifts) what we offer: Opportunities for career growth and advancement Paid training Permanent Job One side cab/shuttle provided during odd timings within hiring zone Preferred Candidates; Should have excellent English communication, spoken, reading and writing without MTI (mother tongue influence) Should be tech savvy and smart Should be able to convince and retain customers, and ability to handle customers. Preferred candidates from CBSE board, btech, bsc, bca, ba , bcom. Salary- 20k - 24k inhand Interested candidates can contact and share their CV in whatsapp and mention keyword "Noida" at 7384484039 Please register in the below link to get further job updates. https://myhrms.teleperformancedibs.com/TPRecruitementRegistration HR Barnalie 7384484039

Roles and Responsibilities We are up with the requirement of Sr. Associate 1 year of mandate experience into international voice Share your cv to HR SOURAV - 8420958306 EXCELLENT ENGLISH IS A MUST. COMPLETE NIGHT SHIFT- WORK FROM OFFICE ONLY 5 days working , 2 days week off EXCELLENT ENGLISH ONLY ONLY GRADUATES CAN APPLY TOO. CANDIDATES WHO CAN SPEAK IN EXCELLENT ENGLISH SHALL ONLY APPLY. LOCATION - Kolkata FLUENCY IN ENGLISH IS MANDATORY. IMMEDIATE JOINERS ONLY CANDIDATES RESIDING WITHIN 20 KILOMETERS AROUND SECTOR 5 CAN ONLY APPLY! AGE LIMIT - 30 Required Candidate profile SHOULD BE A 12TH PASS SHOULD BE ABLE TO COMMUNICATE IN ENGLISH FLUENTLY IMMEDIATE JOINERS REQUIRED Share your cv to HR SOURAV - 8420958306

Roles and Responsibilities We are up with the requirement of Sr. Customer Support associate Share your cv to HR ARPAN - 8420957662 EXCELLENT ENGLISH IS A MUST. COMPLETE NIGHT SHIFT- WORK FROM OFFICE ONLY 5 days working , 2 days week off EXCELLENT ENGLISH ONLY ONLY GRADUATES CAN APPLY TOO. CANDIDATES WHO CAN SPEAK IN EXCELLENT ENGLISH SHALL ONLY APPLY. LOCATION - Kolkata FLUENCY IN ENGLISH IS MANDATORY. IMMEDIATE JOINERS ONLY CANDIDATES RESIDING WITHIN 20 KILOMETERS AROUND SECTOR 5 CAN ONLY APPLY! AGE LIMIT - 40 Required Candidate profile SHOULD BE A 12TH PASS SHOULD BE ABLE TO COMMUNICATE IN ENGLISH FLUENTLY IMMEDIATE JOINERS REQUIRED Freshers can apply Freshers can apply BENEFITS - cab facility - medical insurance - ESIC - PF Computer knowledge and good typing speed Please call the below numbers and share your cv Share your cv to HR ARPAN - 8420957662

Roles and Responsibilities We are up with the requirement of Sr. Customer Support associate Share your cv to HR SHREERUPA - 8981509748 EXCELLENT ENGLISH IS A MUST. COMPLETE NIGHT SHIFT- WORK FROM OFFICE ONLY 5 days working , 2 days week off EXCELLENT ENGLISH ONLY ONLY GRADUATES CAN APPLY TOO. CANDIDATES WHO CAN SPEAK IN EXCELLENT ENGLISH SHALL ONLY APPLY. LOCATION - Kolkata FLUENCY IN ENGLISH IS MANDATORY. IMMEDIATE JOINERS ONLY CANDIDATES RESIDING WITHIN 20 KILOMETERS AROUND SECTOR 5 CAN ONLY APPLY! AGE LIMIT - 40 Required Candidate profile SHOULD BE A 12TH PASS SHOULD BE ABLE TO COMMUNICATE IN ENGLISH FLUENTLY IMMEDIATE JOINERS REQUIRED Share your cv to HR SHREERUPA - 8981509748 Freshers can apply Freshers can apply BENEFITS - cab facility - medical insurance - ESIC - PF Computer knowledge and good typing speed Please call the below numbers and share your cv Share your cv to HR SHREERUPA - 8981509748

TECHNICAL SUPPORT - TRAINEE About the Role: We are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing expert troubleshooting, resolving technical issues, and ensuring a positive customer experience. You will collaborate closely with our technical team to escalate complex problems and contribute to continuous product improvement. Responsibilities: Troubleshooting and Issue Resolution: Diagnose and resolve customer technical issues related to our product through various channels (phone, email, chat, etc.). Provide step-by-step guidance and technical support to customers to resolve problems effectively. Conduct thorough troubleshooting to identify root causes and implement appropriate solutions. Customer Query Management: Respond promptly and professionally to customer inquiries regarding product functionality, usage, and technical specifications. Provide clear and concise explanations to customers, ensuring they understand the solutions provided. Maintain accurate records of customer interactions and troubleshooting steps in our support system. Technical Team Collaboration: Escalate complex technical issues to the appropriate technical team members, providing detailed information and supporting documentation. Act as a liaison between customers and the technical team, ensuring effective communication and timely resolution. Provide feedback to the technical team regarding common customer issues and potential product improvements. Contribute to the creation of knowledge base articles, FAQ's, and other support documentation. Customer Satisfaction: Strive to achieve high levels of customer satisfaction by providing exceptional support and resolving issues efficiently. Proactively identify and address potential customer concerns. Follow up with customers to ensure their issues are resolved and they are satisfied with the support provided. Looking for Candidates who have Excellent Logical Thinking & Communication Skills Location - Chennai (WFO) Company Site - https://www.infinitisoftware.net/ Benefits : Medical insurance NPS Food coupons Incentives Rewards Learning opportunities Personal Loan PF & ESIC

InfoEdge is hiring for Chat Support and Operations role for IIM Jobs. If you have excellent verbal and written communication skills , you can apply for this role. If you are interested, Attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date - 18th June 2025 (Wednesday) Interview Time - 10:00AM - 4:00PM Venue - A88 ,Sector 2 ,Noida ( Nearest Metro -Noida Sector 15 ) Google Map - https://maps.app.goo.gl/SNRMN6RVx7CkY3Vk8 Contact Person - Vrinda Gupta Documents Required - Updated Resume in hard copy If you are ready to make an impact in the fresher hiring space, this is your chance. If you are interested, Fill this form to confirm your presence - https://forms.gle/U1q714EpAxahTxt59 (Copy paste link in your browser and fill your details) Email Resume - vrinda.gupta@naukri.com About BU: AmbitionBox Ambition Box was founded in 2015 with a vision to help job seekers prepare for interviews and build successful careers. Now a part of Naukri.com, Ambition Box has grown rapidly and serves over 1 crore users every month, offering company reviews, interview questions, salary insights, and more. Job Objective To support B2B client queries through calls, chat, and email, ensuring a smooth and positive experience for our clients. Key Responsibilities Respond to client queries via calls, chat, and email, providing accurate and timely solutions. Review and moderate content to maintain the quality and accuracy of information on our website and reports. Coordinate with internal teams (design, product, operations, etc.) to ensure smooth functioning of our online listings and advertisement products. Learn and understand key processes, including service level agreements (SLAs), turnaround times (TAT), and standard operating procedures (SOPs). Achieve productivity and quality targets for client communications. Demonstrate product features and resolve client queries through email or calls. Required Skills Strong written and verbal communication skills. Willingness to learn and adapt quickly. Ability to handle multiple tasks efficiently. Attention to detail and a keen eye for quality. Basic client-handling skills (training will be provided). Interest in content moderation and proofreading. What We Offer Rapid learning and growth opportunities. End-to-end ownership of your tasks with guidance from experienced mentors. Freedom to innovate, experiment, and learn from mistakes. Opportunity to work on impactful projects that shape the industry. Exposure to multiple roles and responsibilities develop a versatile skill set! Be part of one of Indias fastest-growing career advisory platforms. Why Join Us? Work in a supportive, fast-paced environment designed for learning and growth. Receive mentorship and training to help you succeed. Be part of a team that values your ideas and encourages you to take initiative. Make a real impact by helping millions of users build better careers. Schedule: 5 days a week (Sat-Sun off), Hybrid 3days in office Office Timing: 9:30 AM - 6:30 PM Ready to launch your career with Info Edge? Connect with VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/ Contact - 88260 177 78

**"Your Gateway to the Best Call Center Jobs in Bangalore Apply with JobShop!"** - Are you looking for a rewarding career in a call center? Look no further! JobShop, Indias largest BPO recruitment company, is offering multiple openings across top companies in Bangalore. Whether you're a fresher starting your career or an experienced professional aiming for growth, we have the right job for you. - Apply once, unlock multiple job opportunities, and get placed with the best employers in the industry. Dont miss your chance to join the leading names in BPO apply today! 1). International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call Hr Kulsum On-7026022000 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 2)International Customer Support(Voice)2-Way Cab Provided Work Location : Bengaluru, Whitefield Salary upto 40,000 per month Minimum 1 year experience a must Call Hr Kulsum On-7026022000 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 3)International Customer Service Representative(Voice) Work Location : Indiranagar, Bengaluru Salary upto 35,000 per month Minimum 1 year experience a must Call Hr Kulsum On-7026022000 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 4)International Customer Service Representative(Voice) Work Location : Indiranagar, Bengaluru Salary upto 35,000 per month Minimum 1 year experience a must Call Hr Kulsum On-7026022000 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

Key Responsibilities: 1. Customer Query Handling Respond to inbound calls, emails, and live chats from customers in a timely and professional manner. Provide information about products, order status, returns, technical troubleshooting, and policy-related concerns. Document all customer interactions in CRM systems. 2. Issue Resolution & Escalation Investigate and resolve product/service-related issues to ensure customer satisfaction. Escalate unresolved issues to higher-tier support or appropriate departments. Follow up on open cases to ensure timely resolution. 3. Customer Relationship Management Build positive relationships by being empathetic, friendly, and proactive in communication. Gather customer feedback and report issues that affect overall service quality. Educate customers on product usage and self-service tools. 4. SLA & Quality Adherence Maintain service-level agreements (SLAs) including average handling time, resolution rate, and customer satisfaction scores. Meet or exceed quality assurance metrics and feedback targets. Participate in training sessions to stay up to date with products and support procedures.

We are hiring for "NON-VOICE PROCESS" for an MNC for Noida. Carries good analytical skills. Salary : 21.5K to 25k CTC + Incentives Working Days : 5 Days Shift : Any Cab & Meals Available ONLY GRADUATES WFO Must have 0.6 to 2yrs of exp from BPO Required Candidate profile Update information on system/portal Making updates related to the legal cases. Must have good comm skills Good comm skills and 30 WPM with 97% accuracy Call :- 9643-583-769

We are a fast-growing e-commerce company specializing in DIY furniture, and we're looking for a highly motivated Senior Customer Service Associate to join our team. This role requires excellent communication skills, a strong sense of ownership, and the ability to operate in a fast-paced, high-growth environment. Role & responsibilities: Handle customer queries through email, calls, and chat with professionalism and accuracy Investigate and resolve customer issues by coordinating with internal teams and following SOPs Ensure all interactions meet internal quality standards and customer satisfaction targets Work on CRM tools and maintain updated records of customer interactions Follow up on open cases to ensure timely closure and resolution Escalate complex issues appropriately and contribute to case resolution Maintain thorough knowledge of product listings, return policies, and warranty terms Provide post-sale support, including replacement, refund, and installation coordination Track and update customer data and feedback for continuous improvement Participate in process improvement initiatives as required Skills & Qualifications: Bachelors degree preferred 13 years of experience in customer service (e-commerce preferred) Excellent verbal and written communication in English Proficient in Microsoft Excel and general computer skills Strong problem-solving abilities and attention to detail High bias for action and strong ownership mindset Ability to work independently and collaboratively in a team Preferred candidate profile Prior experience handling customer issues via email/calls/chats Familiarity with CRM tools and ticketing systems Understanding of e-commerce processes and order fulfilment workflows Why Join Us? Complete Day Shift: 8 AM to 5:30 PM Health Insurance Provided By the Company SIM and Recharge Provided By the Company Be part of a growing company with career advancement opportunities A dynamic work culture that values innovation and accountability Note: Both fresher and experienced candidates can apply.

Role Responsibilities: Handle customer queries and resolve complaints via voice, chat, or email Use CRM tools and computer applications for efficient query resolution Attend training to enhance client satisfaction and product knowledge Follow process guidelines and escalate issues as needed Key Deliverables: Consistent customer satisfaction across contact channels Accurate usage of GDS Amadeus and internal tools Completion of training and adherence to shift schedules Timely issue resolution and process documentation

Role Responsibilities: Manage customer queries via voice, chat, and email channels Follow processes and escalate unresolved issues appropriately Attend training to enhance service knowledge and skills Maintain adherence to 24/7 shift operations and company policies Key Deliverables: Timely and effective resolution of customer concerns Accurate use of CRM and support tools Enhanced customer satisfaction metrics Continuous upskilling through GDS (Amadeus) training

Role Responsibilities: Handle customer interactions across voice, chat, and email channels Resolve service inquiries and escalate complex issues as needed Participate in training sessions for GDS (Amadeus) and service quality Maintain compliance with internal policies and shift protocols Key Deliverables: Deliver high-quality customer experiences with minimal supervision Meet SLA targets for response and resolution times Accurately log and track issues in internal systems Support service continuity in 24/7 rotational shift model

Role Responsibilities: Respond to customer queries via voice, chat, and email channels Resolve routine and complex issues with professionalism Participate in training and upskilling programs Escalate concerns per escalation matrix and follow up Key Deliverables: Consistent achievement of service quality benchmarks Effective use of internal systems for issue tracking Adherence to shift and work discipline protocols Maintain positive customer satisfaction metrics

Hi, We are hiring Fresher and Experienced Candidate for one of our reputed Client located at Mumbai Powai Role & responsibilities Exp Req - 0 - 3 years Position - Customer Service Operation( non voice - Email and Chat) Location - Mumbai powai Mode of work - Hybrid Shift- UK shift - 12:30 PM - 9:30 PM (drop facility available) Interview Date (Aptitude test) - 17th and 18th June Time - 11:00 AM - 5:00 PM Mode of test - F2F Overall Job Purpose A key member of Customer Service Operations team, responsible for providing an efficient, effective and compliant service to policyholders. Key accountabilities include handling of simple and complex cases, quality in service delivery, accuracy in providing and capturing information while adhering to compliance guidelines and support to team managers. Key responsibilities: Life Operations, Advice, Adhoc Projects To provide customer service to both internal and external customers Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets Maintain and implement personal development plan in partnership with immediate manager Identify, facilitate and implement process improvement ideas to improve efficiency. Keep own knowledge up to date in relation to servicing/processing/compliance activities Execute non-standard cases and manual work that cannot be processed on standard systems. Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products. Identify customer needs, providing assistance / information and capturing essential details on the system thereby enabling other departments to fulfil the customer requirements. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise. To achieve and maintain required level of competency as per the training and competency framework. Responsible for the day to day pre sales administration for Advice and servicing of Retirement Account customers Responsible for updating details on various systems Will also be responsible for sending template letters to customers and at times creating free-form letters to respond to customer queries. Handle calls to ceding companies or internal departments within UK if required for some work types Preferred candidate profile Candidate with 0-3 years of experience People with Exp in Insurance / pension operations Relevant exp in Backed or customer service operations (Fresher Can also apply) 20% internal coordination rest backend operations Excellent verbal and written communication skill Note - We are conducting a drive on 17th and 18th June kindly share your updated copy of resume on gitika.gupta@weareams.com or whatsapp on 7506127362 with below mentioned details - Total Exp - Relevant Exp Current CTC - Exp CTC - Notice period - Availability for L1 screening - Aptitude Test - (F2F) - 17th / 18th June Time L1 - Assessment test/ aptitude test involves set of questions based on below mentioned subject Comprehensive grammar Logical and reasoning Basic Mathematics Kindly do not apply if you are not looking for Customer service operations role Gitika Gupta Talent Acquisition M| +91 8976944291/7506127362 E| gitika.gupta@weareams.com www.weareAMS.com

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Hiring for Customer Service Voice process - Gurgaon In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern. Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies. Reproduce customer issues and escalate product bugs. Provide excellent customer service to our customers. You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing /understanding skills Analytical skills with customer centric approach You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

Hiring: Email Process Customer Support (BPO) Location: Bangalore (Work from Office) CTC: Up to 3.24 LPA + Incentives Shift: Day shifts Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (Email Process) to handle inbound customer queries and provide excellent service for a reputed BPO. Eligibility : Experience: Minimum 2 Years in Voice/Chat/Email Support (International or Domestic Customer Support) Qualification: Graduate / Undergraduate Communication: Must have excellent communication skills and written skills (English) Key Skills: Customer Handling / Customer Support Inbound Email Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (SLA, FCR, Quality) Apply now and join a leading BPO for a rewarding career in customer support!

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook We are inviting applications for the role of Process Associate, Non voice roles- English **Work location: Kolkata (work from office) **Experience range: Only Freshers are eligible ** Graduation : Any graduate is eligible (except law) We are hiring for contractual roles Responsibilities Provide resolution to maintain standards of quality Recognize trends and patterns and raise issues timely Provide insights to help improve the support to the users Maintain a thorough understanding of process and policies Provide excellent customer service to our customers Qualifications we seek in you Minimum qualifications Any Graduate (except law) Freshers are eligible Fluent in English Language Preferred qualifications Effective probing skills and analyzing / understanding skills Problem solving skills with customer centric approach Must be able to work on a flexible schedule (including weekend shift work) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.