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Executive - Customer Support - International Voice Process

Executive - Customer Support - International Voice Process

Shashwath Solution

0 - 1 years

|

0 - 1 Lacs

Bengaluru / Bangalore Karnataka India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

Customer Service International Voice Process Chat Process Email Support Process Orientation

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities: Respond to customer queries via voice, chat, and email channels Resolve routine and complex issues with professionalism Participate in training and upskilling programs Escalate concerns per escalation matrix and follow up Key Deliverables: Consistent achievement of service quality benchmarks Effective use of internal systems for issue tracking Adherence to shift and work discipline protocols Maintain positive customer satisfaction metrics

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Shashwath Solution

Shashwath Solution

www.shashwathsolutions.com

Information Technology

Bangalore

50-100 Employees

1073 Jobs

Key People

Amit Sharma

CEO
Sneha Rao

CTO

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