Role Overview: We are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing expert troubleshooting, resolving technical issues, and ensuring a positive customer experience. You will collaborate closely with our technical team to escalate complex problems and contribute to continuous product improvement. Requirements: A minimum overall academic average of 70% or above with no history of arrears Looking for Candidates who have Excellent Logical Thinking and Communication Skills Please note that this role involves night shift work and it's exclusively for male applicants We have openings for both freshers and experienced candidates Bond: 2years (For fresher): only need to submit the educational certificates We are particularly looking for candidates who are not looking for roles involving programming Responsibilities: Troubleshooting and Issue Resolution: Diagnose and resolve customer technical issues related to our product through various channels (phone, email, chat, etc.) Provide step-by-step guidance and technical support to customers to resolve problems effectively Conduct thorough troubleshooting to identify root causes and implement appropriate solutions Customer Query Management: Respond promptly and professionally to customer inquiries regarding product functionality, usage, and technical specifications Provide clear and concise explanations to customers, ensuring they understand the solutions provided Maintain accurate records of customer interactions and troubleshooting steps in our support system Technical Team Collaboration: Escalate complex technical issues to the appropriate technical team members, providing detailed information and supporting documentation Act as a liaison between customers and the technical team, ensuring effective communication and timely resolution Provide feedback to the technical team regarding common customer issues and potential product improvements Contribute to the creation of knowledge base articles, FAQ's and other support documentation Customer Satisfaction: Strive to achieve high levels of customer satisfaction by providing exceptional support and resolving issues efficiently Proactively identify and address potential customer concerns Follow up with customers to ensure their issues are resolved and they are satisfied with the support provided Location – Chennai (WFO) Company site : https://www.infinitisoftware.net/ Job Type: Full-time Pay: ₹150,000.00 - ₹240,000.00 per year Benefits: Health insurance Provident Fund Shift: Night shift Rotational shift Application Question(s): Are you willing to work from office ? Are you wiling to work in night shifts ? Work Location: In person Expected Start Date: 24/06/2025
Role Overview: We are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing expert troubleshooting, resolving technical issues, and ensuring a positive customer experience. You will collaborate closely with our technical team to escalate complex problems and contribute to continuous product improvement. Requirements: A minimum overall academic average of 70% or above with no history of arrears Looking for Candidates who have Excellent Logical Thinking and Communication Skills Please note that this role involves night shift work and it's exclusively for male applicants We have openings for both freshers and experienced candidates Bond: 2years (For fresher): only need to submit the educational certificates We are particularly looking for candidates who are not looking for roles involving programming Responsibilities: Troubleshooting and Issue Resolution: Diagnose and resolve customer technical issues related to our product through various channels (phone, email, chat, etc.) Provide step-by-step guidance and technical support to customers to resolve problems effectively Conduct thorough troubleshooting to identify root causes and implement appropriate solutions Customer Query Management: Respond promptly and professionally to customer inquiries regarding product functionality, usage, and technical specifications Provide clear and concise explanations to customers, ensuring they understand the solutions provided Maintain accurate records of customer interactions and troubleshooting steps in our support system Technical Team Collaboration: Escalate complex technical issues to the appropriate technical team members, providing detailed information and supporting documentation Act as a liaison between customers and the technical team, ensuring effective communication and timely resolution Provide feedback to the technical team regarding common customer issues and potential product improvements Contribute to the creation of knowledge base articles, FAQ's and other support documentation Customer Satisfaction: Strive to achieve high levels of customer satisfaction by providing exceptional support and resolving issues efficiently Proactively identify and address potential customer concerns Follow up with customers to ensure their issues are resolved and they are satisfied with the support provided Location – Chennai (WFO) Company site : https://www.infinitisoftware.net/ Job Type: Full-time Pay: ₹150,000.00 - ₹240,000.00 per year Benefits: Health insurance Provident Fund Shift: Night shift Rotational shift Application Question(s): Are you willing to work from office ? Are you wiling to work in night shifts ? Work Location: In person Expected Start Date: 24/06/2025
TECHNICAL SUPPORT - TRAINEE About the Role: We are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing expert troubleshooting, resolving technical issues, and ensuring a positive customer experience. You will collaborate closely with our technical team to escalate complex problems and contribute to continuous product improvement. Responsibilities: Troubleshooting and Issue Resolution: Diagnose and resolve customer technical issues related to our product through various channels (phone, email, chat, etc.). Provide step-by-step guidance and technical support to customers to resolve problems effectively. Conduct thorough troubleshooting to identify root causes and implement appropriate solutions. Customer Query Management: Respond promptly and professionally to customer inquiries regarding product functionality, usage, and technical specifications. Provide clear and concise explanations to customers, ensuring they understand the solutions provided. Maintain accurate records of customer interactions and troubleshooting steps in our support system. Technical Team Collaboration: Escalate complex technical issues to the appropriate technical team members, providing detailed information and supporting documentation. Act as a liaison between customers and the technical team, ensuring effective communication and timely resolution. Provide feedback to the technical team regarding common customer issues and potential product improvements. Contribute to the creation of knowledge base articles, FAQ's, and other support documentation. Customer Satisfaction: Strive to achieve high levels of customer satisfaction by providing exceptional support and resolving issues efficiently. Proactively identify and address potential customer concerns. Follow up with customers to ensure their issues are resolved and they are satisfied with the support provided. Looking for Candidates who have Excellent Logical Thinking & Communication Skills Location - Chennai (WFO) Company Site - https://www.infinitisoftware.net/ Benefits : Medical insurance NPS Food coupons Incentives Rewards Learning opportunities Personal Loan PF & ESIC
Digital Marketing Executive Location:Chennai Job Type: Full Time Onsite/Remote/Hybrid:Onsite What You'll Do: Create and execute a thorough digital marketing plan in line with the overarching business goals of the organization. Stay up to date on the most recent developments in digital marketing, particularly as they pertain to the tech and travel sectors. To engage target audiences in the travel tech space, identify and utilize the most effective digital channels, including influencer marketing, social media, email, content, and search engine marketing. Develop and oversee paid advertising campaigns (like Google Ads), emphasizing audience segmentation and highly targeted niche keywords. Create enticing and pertinent advertising copy that appeals to prospective customers and generates quality traffic. Work together with the web development team to make sure landing pages are easy to use, in line with campaign objectives, and conversion optimized. Develop, produce, and disseminate interesting social media content that engages the target audience and reflects the brand voice, such as posts, stories, videos, and live sessions. To improve strategy and content direction, track social media engagement, reach, and conversion metrics. To increase brand visibility and credibility, find and cultivate connections with pertinent influences in the tech and travel sectors. Examine data from multiple marketing channels to find patterns, assess the effectiveness of campaigns, and pinpoint areas that need work. Clearly define key performance indicators (KPIs), monitor outcomes, and provide the marketing team and stakeholders with informative, data-driven reports that include practical suggestions. Create and Maintain Templates based on the requirements Who You Are: 2 Years of Experience with SaaS & marketing automation software are a huge plus Experience in Photoshop, Video Editing, Canva is an advantage Excellent communication and interpersonal skills with the ability to collaborate effectively across teams Self-motivated and results-oriented with a proactive approach to problem-solving and staying ahead of industry trends. Job Types: Full-time, Permanent Pay: ₹8,093.70 - ₹42,490.60 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Monday to Friday Application Question(s): Experience Education: Bachelor's (Required) Location: Greams Road, Chennai, Tamil Nadu (Required) Work Location: In person
Algorithm software sales refers to the business of selling software that utilizes algorithms to automate or enhance sales processes
Role Overview: We are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing expert troubleshooting, resolving technical issues, and ensuring a positive customer experience. You will collaborate closely with our technical team to escalate complex problems and contribute to continuous product improvement. Requirements: A minimum overall academic average of 70% or above with no history of arrears Looking for Candidates who have Excellent Logical Thinking and Communication Skills Please note that this role involves night shift work We have openings for both freshers and experienced candidates Bond: 2years (For fresher): only need to submit the educational certificates We are particularly looking for candidates who are not looking for roles involving programming Responsibilities: Troubleshooting and Issue Resolution: Diagnose and resolve customer technical issues related to our product through various channels (phone, email, chat, etc.) Provide step-by-step guidance and technical support to customers to resolve problems effectively Conduct thorough troubleshooting to identify root causes and implement appropriate solutions Customer Query Management: Respond promptly and professionally to customer inquiries regarding product functionality, usage, and technical specifications Provide clear and concise explanations to customers, ensuring they understand the solutions provided Maintain accurate records of customer interactions and troubleshooting steps in our support system Technical Team Collaboration: Escalate complex technical issues to the appropriate technical team members, providing detailed information and supporting documentation Act as a liaison between customers and the technical team, ensuring effective communication and timely resolution Provide feedback to the technical team regarding common customer issues and potential product improvements Contribute to the creation of knowledge base articles, FAQ's and other support documentation Customer Satisfaction: Strive to achieve high levels of customer satisfaction by providing exceptional support and resolving issues efficiently Proactively identify and address potential customer concerns Follow up with customers to ensure their issues are resolved and they are satisfied with the support provided Location – Chennai (WFO) Company site : https://www.infinitisoftware.net/ Job Type: Full-time Pay: ₹200,000.00 - ₹300,000.00 per year Benefits: Health insurance Provident Fund Shift: Night shift Rotational shift Application Question(s): Are you willing to work from office ? Are you wiling to work in night shifts ? Work Location: In person Expected Start Date: 26/06/2025
Job Title: Travel Counsellor (International Ticketing) Location: Chennai Employment Type: Full-Time Experience Required: 3 – 5 Years Job Summary: We are seeking an experienced and customer-focused Travel Counsellor with in-depth knowledge of international ticketing and proficiency in Global Distribution Systems (GDS) in Sabre will be an added advantage. The ideal candidate will have at least 3-5 years of hands-on experience in the travel industry, with a proven track record in handling complex itineraries and providing tailored travel solutions. Key Responsibilities: Manage end-to-end international flight bookings for individual and corporate clients. Issue, reissue, and refund international air tickets using GDS platforms. Offer expert advice on routes, fares, airline rules, and travel regulations. Handle customer queries, itinerary changes, cancellations, and special travel requirements. Maintain up-to-date knowledge of airline policies, fare rules, and industry standards. Ensure accuracy and compliance with internal procedures and industry guidelines. Coordinate with airlines, suppliers, and clients to resolve issues promptly and professionally. Maintain detailed records of transactions and client preferences for future reference. Contribute to improving booking processes and customer satisfaction levels. Requirements: Minimum 3- 5 years of experience in international ticketing and travel consulting. Strong working knowledge in GDS (Sabre). Excellent understanding of international fare construction, ticketing rules, and airline procedures. Strong communication and customer service skills. Ability to work independently and manage multiple bookings under tight deadlines. Attention to detail and problem-solving mindset. Preferred Skills: Experience in corporate travel management. Familiarity with travel insurance, visa processing (Bonus), and ancillary travel services. Multilingual abilities are a bonus. Job Types: Full-time, Permanent Pay: From ₹30,000.00 per month Benefits: Flexible schedule Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Evening shift Fixed shift Monday to Friday Morning shift Night shift Rotational shift Weekend availability Work Location: In person
Job Title: Travel Counsellor (International Ticketing) Location: Chennai Employment Type: Full-Time Experience Required: 3 – 5 Years Job Summary: We are seeking an experienced and customer-focused Travel Counsellor with in-depth knowledge of international ticketing and proficiency in Global Distribution Systems (GDS) in Sabre will be an added advantage. The ideal candidate will have at least 3-5 years of hands-on experience in the travel industry, with a proven track record in handling complex itineraries and providing tailored travel solutions. Key Responsibilities: Manage end-to-end international flight bookings for individual and corporate clients. Issue, reissue, and refund international air tickets using GDS platforms. Offer expert advice on routes, fares, airline rules, and travel regulations. Handle customer queries, itinerary changes, cancellations, and special travel requirements. Maintain up-to-date knowledge of airline policies, fare rules, and industry standards. Ensure accuracy and compliance with internal procedures and industry guidelines. Coordinate with airlines, suppliers, and clients to resolve issues promptly and professionally. Maintain detailed records of transactions and client preferences for future reference. Contribute to improving booking processes and customer satisfaction levels. Requirements: Minimum 3- 5 years of experience in international ticketing and travel consulting. Strong working knowledge in GDS (Sabre). Excellent understanding of international fare construction, ticketing rules, and airline procedures. Strong communication and customer service skills. Ability to work independently and manage multiple bookings under tight deadlines. Attention to detail and problem-solving mindset. Preferred Skills: Experience in corporate travel management. Familiarity with travel insurance, visa processing (Bonus), and ancillary travel services. Multilingual abilities are a bonus. Job Types: Full-time, Permanent Pay: From ₹30,000.00 per month Benefits: Flexible schedule Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Evening shift Fixed shift Monday to Friday Morning shift Night shift Rotational shift Weekend availability Work Location: In person
Position : Product Support Trainee No of opening: 5 Company : Infiniti Software Solutions Private Limited ( ) Location – Chennai (WFO) Requirements: Looking for Candidates who have Excellent Logical Thinking and Communication Skills Please note that this role involves night shift work and it's exclusively only for male applicants We have openings for both freshers and experienced candidates Bond: 2years (For fresher): only need to submit the educational certificates We are particularly interested in candidates with an Arts and Science background only Job Description : Role Overview: We are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing expert troubleshooting, resolving technical issues, and ensuring a positive customer experience. You will collaborate closely with our technical team to escalate complex problems and contribute to continuous product improvement. Responsibilities: Troubleshooting and Issue Resolution: Diagnose and resolve customer technical issues related to our product through various channels (phone, email, chat, etc.) Provide step-by-step guidance and technical support to customers to resolve problems effectively Conduct thorough troubleshooting to identify root causes and implement appropriate solutions Customer Query Management: Respond promptly and professionally to customer inquiries regarding product functionality, usage, and technical specifications Provide clear and concise explanations to customers, ensuring they understand the solutions provided Maintain accurate records of customer interactions and troubleshooting steps in our support system Technical Team Collaboration: Escalate complex technical issues to the appropriate technical team members, providing detailed information and supporting documentation Act as a liaison between customers and the technical team, ensuring effective communication and timely resolution Provide feedback to the technical team regarding common customer issues and potential product improvements Contribute to the creation of knowledge base articles, FAQ's and other support documentation Customer Satisfaction: Strive to achieve high levels of customer satisfaction by providing exceptional support and resolving issues efficiently Proactively identify and address potential customer concerns Follow up with customers to ensure their issues are resolved and they are satisfied with the support provided Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Food provided Health insurance Paid sick time Provident Fund Shift: Day shift Evening shift Fixed shift Morning shift Night shift Rotational shift Work Days: Weekend availability Work Location: In person Expected Start Date: 21/07/2025
Project Associate Manager– Job Description Chennai, Tamil Nadu, India Your Mission as a Project Associate, you'll wear many hats – part planner, part problem-solver, and full-time collaborator. You’ll be the go-to person driving projects from scope to success. Working with cross-functional teams, you’ll ensure our product goals are translated into real-world outcomes – on time and in style. This role is crucial for ensuring smooth Project Delivery and fostering positive Customer Engagement . What You’ll Do Assist in end-to-end project execution – from requirement gathering to rollout, with a strong focus on effective Project Planning and Project Delivery . Coordinate across product, tech, design, and QA teams to keep deliverables on track. Own timelines, track milestones, and identify blockers before they block. Help break down complex problems into actionable tasks and sprint-ready items. Prepare dashboards, status updates, and reports for internal stakeholders. Be the voice of collaboration – ensure everyone is aligned and informed. Participate in client calls, requirement discussions, and post-launch retrospectives, demonstrating strong Customer Engagement . ✅ What You Bring 3–5 years of experience in project coordination or project management, preferably in a product/SaaS environment. Strong understanding of Agile/Scrum methodology, with practical experience in Project Planning and Project Delivery . Excellent communication, documentation, and interpersonal skills, essential for effective Customer Engagement . Proficiency in project tools like JIRA, Trello, Asana, or ClickUp. Comfortable juggling multiple priorities with a smile. Bonus points if you understand product development lifecycles and have worked with tech teams. Why Join Us? Work on cutting-edge travel products used by global clients. Learning-first culture. A team that celebrates wins, birthdays, and brilliant ideas alike. Flexibility, transparency, and ownership. Your journey starts here. If you're someone who thrives in structured chaos, loves making things happen, and wants to play a key role in building great products — focusing on seamless Project Planning , efficient Project Delivery , and impactful Customer Engagement — we’d love to hear from you. Job Type: Full-time Pay: From ₹50,000.00 per month Benefits: Food provided Health insurance Life insurance Paid sick time Provident Fund Work Location: In person
Role & responsibilities Your Mission as a Project Associate, you'll wear many hats part planner, part problem-solver, and full-time collaborator. Youll be the go-to person driving projects from scope to success. Working with cross-functional teams, youll ensure our product goals are translated into real-world outcomes on time and in style. This role is crucial for ensuring smooth Project Delivery and fostering positive Customer Engagement . What Youll Do Assist in end-to-end project execution from requirement gathering to rollout, with a strong focus on effective Project Planning and Project Delivery . Coordinate across product, tech, design, and QA teams to keep deliverables on track. Own timelines, track milestones, and identify blockers before they block. Help break down complex problems into actionable tasks and sprint-ready items. Prepare dashboards, status updates, and reports for internal stakeholders. Be the voice of collaboration – ensure everyone is aligned and informed. Participate in client calls, requirement discussions, and post-launch retrospectives, demonstrating strong Customer Engagement . Preferred candidate profile 3–5 years of experience in project coordination or project management, preferably in a product/SaaS environment. Strong understanding of Agile/Scrum methodology, with practical experience in Project Planning and Project Delivery . Excellent communication, documentation, and interpersonal skills, essential for effective Customer Engagement . Proficiency in project tools like JIRA, Trello, Asana, or ClickUp. Comfortable juggling multiple priorities with a smile. Bonus points if you understand product development lifecycles and have worked with tech teams. Why Join Us? Work on cutting-edge travel products used by global clients. Learning-first culture. A team that celebrates wins, birthdays, and brilliant ideas alike. Flexibility, transparency, and ownership. Your journey starts here. If you're someone who thrives in structured chaos, loves making things happen, and wants to play a key role in building great products — focusing on seamless Project Planning , efficient Project Delivery , and impactful Customer Engagement — we’d love to hear from you. Benefits : Food Coupon NPS Medical Insurance Team Lunch Marriage Gift card Ownership Gratuity
Job Description Job Summary: We are seeking a highly motivated and skilled DevOps/Cloud Engineer with expertise in Linux, cloud platforms (AWS and others), containerization tools, and infrastructure automation. The ideal candidate will have hands-on experience in managing cloud environments, CI/CD pipelines, configuration management, and third-party security tools. This role is critical in ensuring the stability, security, scalability, and performance of our systems. Additionally, proficiency in AWS services is essential, as the candidate will be involved in deploying, configuring, and managing cloud resources Requirements Key Responsibilities: 1. Linux Administration: Manage Linux servers, including troubleshooting, patching, and optimizing performance. Ensure high availability and disaster recovery for mission-critical systems. 2. Cloud Management: Design, deploy, and manage scalable infrastructure on AWS Cloud and other cloud platforms. Implement and manage infrastructure as code (IaC) using Terraform. 3. Containerization and Orchestration: Build and manage containerized applications using Docker. Deploy and manage Kubernetes clusters for application orchestration and scaling. 4. Version Control and CI/CD: Set up and maintain version control systems like SVN and Git. Develop and optimize CI/CD pipelines using Jenkins or similar tools. 5. Configuration Management and Automation: Automate provisioning and configuration management using Ansible and Shell scripts. Create and maintain infrastructure automation workflows. 6. Security and Monitoring: Integrate third-party tools for security, monitoring, and VAPT (Vulnerability Assessment and Penetration Testing). Implement robust security measures, including access controls and data encryption. 7. Collaboration and Support: Work closely with development teams to ensure seamless deployment of applications. Provide operational support and incident response for cloud and on-premises infrastructure. Key Skills and Qualifications: Proficiency in Linux Administration, including installation, configuration, updates, file systems, networking, and security. Expertise in AWS Cloud (EC2, RDS, S3, VPC, IAM, ELB, Autoscaling) with familiarity in other cloud platforms like Azure or GCP. Hands-on experience with Docker, Kubernetes, and Terraform for containerization and infrastructure automation. Proficiency in version control systems (Git, SVN) and CI/CD tools like Jenkins. Strong scripting skills in Bash, with additional knowledge of Python or Go being a plus. Configure and manage Apache and Nginx web servers, including deploying SSL certificates and ensuring secure communication. Implement and maintain security best practices, including system updates, patching, and addressing vulnerabilities in Linux systems and cloud environments. Monitor, troubleshoot, and optimize system and cloud infrastructure performance for cost and efficiency. Develop and implement backup, recovery strategies, and high-availability solutions for Linux systems and applications. Collaborate with cross-functional teams to design and deliver scalable, reliable cloud solutions and communicate effectively with stakeholders. Excellent problem-solving and troubleshooting skills, with strong communication and collaboration abilities. Experience with observability tools like CloudWatch, Prometheus, or ELK Stack. Familiarity with compliance frameworks (e.g., PCI-DSS, SOC2, HIPAA, GDPR, VAPT, ISO/IEC 27001) About Company / Benefits Flexible working time Meal Coupon NPS Ownership Rewards Medical insurance Team outing & Team lunch Role: Linux Administrator / DevOps Engineer Location: Chennai, Tamil Nadu, India Work Exp.: 0-3 Years Job Type: Full Time Salary: INR 0-0 Equity: 0% - 0%
Role Overview: We are looking for enthusiastic and passionate freshers who want to build their career in the Travel & Tourism industry . Training will be provided to help you gain hands-on knowledge in air ticketing and travel operations. Key Responsibilities: Learn and assist in air ticketing operations Manage emails and phone calls in a professional manner Work closely with the team and contribute to day-to-day tasks Provide basic client support with guidance Learn to analyze and troubleshoot travel-related queries Develop verbal and written communication skills in a professional setup Be open to working in rotational & night shifts Students from Any degree can apply for this role Company Site : https://www.infinitisoftware.net/