Travel Counsellor (International Ticketing)

Job Title: Travel Counsellor (International Ticketing)

Location: Chennai Employment Type: Full-Time Experience Required: 3 – 5 Years

Job Summary:

We are seeking an experienced and customer-focused Travel Counsellor with in-depth knowledge of international ticketing and proficiency in Global Distribution Systems (GDS) in Sabre will be an added advantage. The ideal candidate will have at least 3-5 years of hands-on experience in the travel industry, with a proven track record in handling complex itineraries and providing tailored travel solutions.

Key Responsibilities:

• Manage end-to-end international flight bookings for individual and corporate clients.
• Issue, reissue, and refund international air tickets using GDS platforms.
• Offer expert advice on routes, fares, airline rules, and travel regulations.
• Handle customer queries, itinerary changes, cancellations, and special travel requirements.
• Maintain up-to-date knowledge of airline policies, fare rules, and industry standards.
• Ensure accuracy and compliance with internal procedures and industry guidelines.
• Coordinate with airlines, suppliers, and clients to resolve issues promptly and professionally.
• Maintain detailed records of transactions and client preferences for future reference.
• Contribute to improving booking processes and customer satisfaction levels.

Requirements:

• Minimum 3- 5 years of experience in international ticketing and travel consulting.
• Strong working knowledge in GDS (Sabre).
• Excellent understanding of international fare construction, ticketing rules, and airline procedures.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple bookings under tight deadlines.
• Attention to detail and problem-solving mindset.

Preferred Skills:

• Experience in corporate travel management.
• Familiarity with travel insurance, visa processing (Bonus), and ancillary travel services.
• Multilingual abilities are a bonus.

Job Types: Full-time, Permanent

Pay: From ₹30,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Work Location: In person