Product Support - Trainee

Position : Product Support Trainee

No of opening: 5

Company : Infiniti Software Solutions Private Limited ( )

Location – Chennai (WFO)

Requirements:

• Looking for Candidates who have Excellent Logical Thinking and Communication Skills
• Please note that this role involves night shift work and it's exclusively only for male applicants
• We have openings for both freshers and experienced candidates
• Bond: 2years (For fresher): only need to submit the educational certificates
• We are particularly interested in candidates with an Arts and Science background only

Job Description :

Role Overview:

We are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing expert troubleshooting, resolving technical issues, and ensuring a positive customer experience. You will collaborate closely with our technical team to escalate complex problems and contribute to continuous product improvement.

Responsibilities:

Troubleshooting and Issue Resolution:

• Diagnose and resolve customer technical issues related to our product through various channels (phone, email, chat, etc.)
• Provide step-by-step guidance and technical support to customers to resolve problems effectively
• Conduct thorough troubleshooting to identify root causes and implement appropriate solutions

Customer Query Management:

• Respond promptly and professionally to customer inquiries regarding product functionality, usage, and technical specifications
• Provide clear and concise explanations to customers, ensuring they understand the solutions provided
• Maintain accurate records of customer interactions and troubleshooting steps in our support system

Technical Team Collaboration:

• Escalate complex technical issues to the appropriate technical team members, providing detailed information and supporting documentation
• Act as a liaison between customers and the technical team, ensuring effective communication and timely resolution
• Provide feedback to the technical team regarding common customer issues and potential product improvements Contribute to the creation of knowledge base articles, FAQ's and other support documentation

Customer Satisfaction:

• Strive to achieve high levels of customer satisfaction by providing exceptional support and resolving issues efficiently
• Proactively identify and address potential customer concerns
• Follow up with customers to ensure their issues are resolved and they are satisfied with the support provided

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Shift:

• Day shift
• Evening shift
• Fixed shift
• Morning shift
• Night shift
• Rotational shift

Work Days:

• Weekend availability

Work Location: In person

Expected Start Date: 21/07/2025