Customer Success Manager

Role & responsibilities

Your Mission

What Youll Do

• Assist in end-to-end project execution from requirement gathering to rollout, with a strong focus on effective

  Project Planning

  and

  Project Delivery

  .
• Coordinate across product, tech, design, and QA teams to keep deliverables on track.
• Own timelines, track milestones, and identify blockers before they block.
• Help break down complex problems into actionable tasks and sprint-ready items.
• Prepare dashboards, status updates, and reports for internal stakeholders.
• Be the voice of collaboration – ensure everyone is aligned and informed.
• Participate in client calls, requirement discussions, and post-launch retrospectives, demonstrating strong

  Customer Engagement

  .

Preferred candidate profile

• 3–5 years of experience in project coordination or project management, preferably in a product/SaaS environment.
• Strong understanding of Agile/Scrum methodology, with practical experience in

  Project Planning

  and

  Project Delivery

  .
• Excellent communication, documentation, and interpersonal skills, essential for effective

  Customer Engagement

  .
• Proficiency in project tools like JIRA, Trello, Asana, or ClickUp.
• Comfortable juggling multiple priorities with a smile.
• Bonus points if you understand product development lifecycles and have worked with tech teams.

Why Join Us?

• Work on cutting-edge travel products used by global clients.
• Learning-first culture.
• A team that celebrates wins, birthdays, and brilliant ideas alike.
• Flexibility, transparency, and ownership.

Your journey starts here.

Benefits :

Food Coupon

NPS

Medical Insurance

Team Lunch

Marriage Gift card

Ownership

Gratuity