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Executive - Customer Care - BPO

Executive - Customer Care - BPO

Shashwath Solution

1 - 3 years

1 - 4 Lacs

Bengaluru / Bangalore Karnataka India

Posted:11 hours ago| Platform: Foundit logo

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Skills Required

Customer Support GDS Amadeus Email Support Chat Handling contact center operations

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities: Handle customer queries and resolve complaints via voice, chat, or email Use CRM tools and computer applications for efficient query resolution Attend training to enhance client satisfaction and product knowledge Follow process guidelines and escalate issues as needed Key Deliverables: Consistent customer satisfaction across contact channels Accurate usage of GDS Amadeus and internal tools Completion of training and adherence to shift schedules Timely issue resolution and process documentation

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Shashwath Solution

www.shashwathsolutions.com

Information Technology

Bangalore

50-100 Employees

661 Jobs

Key People

Amit Sharma

CEO
Sneha Rao

CTO

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