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Executive - Customer Care - BPO

Executive - Customer Care - BPO

Shashwath Solution

1 - 3 years

1 - 3 Lacs

Bengaluru / Bangalore Karnataka India

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

Customer service GDS Amadeus Email/Chat support Voice Process Computer Skills

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities: Handle customer queries via voice, chat, and email in a 24/7 environment Use internal systems effectively to resolve service issues and escalate complex concerns Attend training sessions to stay updated on tools, processes, and client expectations Adhere to contact center policies, SLAs, and quality standards Key Deliverables: Provide accurate and timely support to customers across global regions Maintain high CSAT scores through professional communication and service resolution Contribute to team performance with strong process orientation and reliability Utilize GDS (Amadeus) knowledge to support travel-related inquiries effectively

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Shashwath Solution

www.shashwathsolutions.com

Information Technology

Bangalore

50-100 Employees

661 Jobs

Key People

Amit Sharma

CEO
Sneha Rao

CTO

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