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Executive - Customer Care - BPO

Executive - Customer Care - BPO

Shashwath Solution

1 - 2 years

1 - 3 Lacs

Bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

customer service customer care amadeus gds process orientation non voice process international bpo chat process customer relationship customer support strong interpersonal skills voice process computer skills email support international call center

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location Bangalore - MSR North Tower- Next to Manyata Tech park Employment type Job type Full time Profile Summary : - We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service Primary Job Responsibility : - Understands the various computer screens and how to utilize them effectively - Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff - Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance - Adheres to all company and specific Contact Center policies and procedures - Completes any work as assigned by Management Education and Essential Experience : - 6 months BPO or Travel experience - Bachelor's Degree or Undergraduate dropouts - Excellent Written and spoken communication, business technical writing - Computer Skills - ability/experience using computer applications - Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) - Open to work in a blended environment(Voice &Chat/Email) Key Enablers : - Strong process orientation - High energy, High Integrity & Work Ethics - Strong interpersonal skills & ability to communicate effectively - Strong problem solving skills. Accolades : - We train New Joiners on GDS (Amadeus). This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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Shashwath Solution

www.shashwathsolutions.com

Information Technology

Bangalore

50-100 Employees

661 Jobs

Key People

Amit Sharma

CEO
Sneha Rao

CTO

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