Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
Lektronix
>
Customer Care Advocate

Customer Care Advocate

Lektronix

4 - 6 years

6 - 8 Lacs

noida new delhi pune

Posted:16 hours ago| Platform:

Apply

Skills Required

automation sap time management process improvement agile customer service management continuous improvement ms office technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Summary:

As a Customer Care Advocate, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You are excited about working in a environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers. You will manage the facilitation of contract requests, allowing Rockwell Automation to meet the urgent demands of our global customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation.

You will report to the Customer Care TechConnect EMEA Supervisor and have a hybrid schedule working in Noida or Pune, India.

Your Responsibilities:

Create new quotes and renewal quotes
Prepare technical support contracts TechConnect observing customers needs
Handle customer inquiries
Enter and verify customer orders and contracts
Manage service tickets
Maintain customers software database
Assure the accuracy of data
Communicate with partners
Report continuous improvement opportunities
Participate in projects

The Essentials - You Will Have:

Minimum 4-6 Years of experience.
Fluent in English - verbal and written
Bachelors degree or higher
Customer-focused providing the best customer service
Advanced problem-solving abilities with a focused mindset
Proficient in Time management
Experience handling support requests from a variety of different channels in Fast-paced and demanding work settings
Solution-oriented and problem solving approach
Team player demonstrate ethical and positive behaviour
Work with different types of customer profiles, adapt to different level of audience when communicating whilst working with multiple departments in a multicultural organisation
Knowledge of Microsoft Office

The Preferred - You Might Also Have:

Knowledge of SAP
Experience with Order to Cash (O2C) processes
Experience in a customer service environment
Previous Shared Service Centre experience
Willingness to collaborate with team and provide feedback

What We Offer:

Our benefits package includes

Comprehensive mindfulness programmes with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching programme Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalised wellbeing programmes through our OnTrack programme
On-demand digital course library for professional development

... and other local benefits!

#LI-Hybrid or #LI-AE1

More Jobs at Lektronix

Test Engineer Level 2

Bengaluru

4 - 6 yrs

INR 6 - 8 Lacs

SENIOR SOFTWARE ENGINEER

Pune

6 - 9 yrs

INR 25 - 30 Lacs

Senior Cloud Reliability Engineer

Pune, Bengaluru

4 - 8 yrs

INR 15 - 20 Lacs

Sourcing Engineer

Noida, New Delhi, Chennai

1 - 3 yrs

INR 3 - 6 Lacs

IAM Operations Analyst

Pune, Bengaluru

2 - 5 yrs

INR 3 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Lektronix

Automation Machinery Manufacturing

West Midlands Newry

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Care Advocate