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Executive - Customer Care - BPO

Executive - Customer Care - BPO

Shashwath Solution

1 - 2 years

1 - 2 Lacs

Bengaluru / Bangalore Karnataka India

Posted:11 hours ago| Platform: Foundit logo

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Skills Required

Customer service Problem-solving BPO experience GDS Amadeus Computer Proficiency

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for Customer Care Executives Responsible for handling customer service inquiries and resolving client issues Manage both routine and complex customer problems/complaints Use computer applications to deliver professional customer service Primary Job Responsibilities: Understand and effectively use various computer screens Interface with customers, clients, and vendors; escalate concerns to supervisory staff Attend training sessions to improve job performance and client satisfaction Follow all company and contact center policies and procedures Complete any tasks assigned by management Education and Essential Experience: Minimum 6 months of BPO or Travel experience Bachelor's degree or undergraduate dropout Excellent written and spoken communication, including business and technical writing Proficiency in using computer applications Willingness to work in 24/7 rotational shifts (including night shifts) Open to work in a blended environment (Voice, Chat, Email) Key Enablers: Strong process orientation High energy, integrity, and strong work ethics Strong interpersonal and communication skills Strong problem-solving abilities Accolades: New joiners receive training on GDS (Amadeus)

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Shashwath Solution

www.shashwathsolutions.com

Information Technology

Bangalore

50-100 Employees

661 Jobs

Key People

Amit Sharma

CEO
Sneha Rao

CTO

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